Cisco Systems SPA9000 Managing the Outbound Call Routing Groups, Call Routing Group Membership

Advanced Topics in SPA9000 Administration

Advanced Call Control and Routing

Managing the Outbound Call Routing Groups

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Every station belongs to an outbound call routing group. You can leave all stations in the default group, or you can assign selected stations to groups for the purpose of routing their outbound calls to preferred lines.

USE CASE EXAMPLE: A company has three sales teams (New York, Los Angeles, and London) that work in an office in New York City. Calls from the New York sales team need to go out through the local PSTN lines. Calls from the Los Angeles team need to go out through an ITSP account with a Los Angeles DID number. Likewise, calls from the London sales team need to go out through an ITSP account with a London DID number. During peak call periods, if a preferred line is unavailable, calls can be routed through the general use ITSP account.

SOLUTION: The administrator creates three call routing groups and assigns client stations to them. For each group, the administrator also defines the preferred line interfaces, in order.

Call Routing Group Membership

Every station belongs to one or more of the following call routing groups:

•Default Group: The Default Group includes any station that is not assigned to another group.

USE CASE EXAMPLE: Non-sales personnel remain in this group.

•Group 1 -4:Groups 1-4 include the stations that are identified in the Group 1 User ID... Group 4 User ID fields. If the user ID matches more than one group, then the smallest group number is assumed. You can add a station to a group by entering the user ID, or you can add a range of stations by entering numbers and wildcard characters.

USE CASE EXAMPLE: The administrator enters the station user IDs for each group in the following fields:

•Group 1 User ID: 11?

This group includes stations 110 through 119, which are used by the New York team.

•Group 2 User ID: 101, 102, 103

This group includes stations 101, 102, and 103, which are used by the Los Angeles team.

•Group 3 User ID: 203, 204, 209

This group includes stations 203, 204, and 209, which are used by the London team.

SPA9000 Voice System Administration Guide 175