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Cisco Systems SPA9000 manual Contents Configuring the Auto Attendant 131, Localization 151

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Contents

Chapter 7: Configuring the Auto Attendant	131
How the Auto Attendant Works	131
Working with the Auto Attendant Greetings	133
Using Pre-Recorded Prompts	133
Recording an Auto Attendant Prompt	134
Downloading Prompts	137
Writing an Auto Attendant Script	138
An Introduction to XML Scripting Grammar in AA Script Examples 138
Elements of XML Scripting Grammar	142
Auto Attendant XML Instructions Set	145
Entering an Auto Attendant Script	147
Configuring the DayTime, NightTime and Weekend/Holiday Auto
Attendants	148
Configuring Dial Plans for the Auto Attendant	150

Chapter 8: Localization	151
Localizing the SPA9000 Auto Attendant Prompts	151
Local Time Configuration	154
Configuring the SPA9000 and SPA9xx Call Progress Tones	154
Localizing the SPA400 Voice Mail Prompts	160
Localizing the SPA400 Call Disconnect Tones	161
Localizing the SPA400 Caller ID Method	163

Appendix A: Advanced Topics in SPA9000 Administration	165
Technology Background	165
Session Initiation Protocol	166
SPA9000 Media Proxy	167

SPA9000 Voice System Administration Guide

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Cisco Systems SPA9000 manual Contents Configuring the Auto Attendant 131, Localization 151

Contents

Administration Guide Cisco Systems, Inc. All rights reserved OL-17899-02 Basic Administration of the SPA9000 Contents About This DocumentGetting Started Configuring Your System for Itsp Interoperability ContentsConfiguring Phone Lines and Calling Routing Behavior Configuring Dial Plans Configuring Music on Hold 125 Administering the SPA400 and Voice Mail Service 102 Appendix a Advanced Topics in SPA9000 Administration 165 Contents Configuring the Auto Attendant 131Localization 151 Appendix B SPA9000 Field Reference 191 Advanced Topics for SPA400 Voice Mail Service 178 Appendix C SPA400 Field Reference 261 Appendix D Where to Go From Here 275 Contents Appendix E Glossary 278 Appendix F Acronyms 281 Audience PurposePreface Product Firmware Version Firmware Chapter Description Organization Monospaced Document ConventionsTypographic Meaning Element Boldface Press Enter Click Search SPA9000 Voice System Administration Guide Introduction to the SPA9000 Voice System Getting Started Getting Started SPA9000 IP PBX Deployment Scenarios IP Phones and AccessoriesSPA400 SIP-PSTN Gateway and Voicemail Server Pstn Access and Local Voice Mail Itsp Service Only Itsp Service, Pstn Access and Local Voice Mail Itsp Service, Pstn and Isdn Access and Local Voice Mail Initial Installation, and Configuration Basic Administration of the SPA9000 Upgrading Firmware for the SPA9000 Basic Administration of the SPA9000 Basic Administration of the SPA9000 Saving or Discarding Changes SPA9000 Connecting to the SPA9000 Administration Web Server Access Levels Click Submit All Changes Setting Passwords for User and Administrator AccountsConfiguring Basic Settings Click Voice tab System Setting the Date and Time Setting Up the WAN Connection for the SPA9000Click Router tab Wan Setup Syntax and Examples Configuring Daylight Saving TimeClick Submit All Changes Click Voice tab Regional HHmmss Entering the Daylight Saving Time RuleDay SPA9000 Ethernet Port Configuring Multicast Addressing and Group PagingLAN and Application Guidelines Click Voice tab SIP Setting the Multicast Address Setting the Group Page Address Collecting System Logs and Debug Information Click Voice tab System Click Voice tab Line. Change SIP Debug Option to none Examples Viewing Information about Client Stations Viewing Information about the SPA9000 Using the IVR Menu Using the Interactive Voice Response Unit IVR Action IVR OptionsParameters Menu Choice IVR IVR NON-DEFAULT Entering a Password through the IVR Basic Administration of the SPA9000 About the SPA9000 Voice System and SIP Configuring Your System for Itsp Interoperability SIP Requests and Responses for Internal Calls Configuring Your System for Itsp Interoperability NAT Mapping with SIP-ALG Router Configuring NAT Mapping with a Static IP AddressNetwork Address Translation NAT and Voice over IP VoIP NAT Mapping with Session Border Controller Requirements Configuring NAT Mapping with Stun Stun Server Enter the IP address for your Stun server Click Voice tab System Firewalls and SIP Configuring SIP Timer Values Configuring Phone Lines and Calling Routing Behavior Configuring Phone Lines and Calling Routing Behavior Configuring SPA9000 FXS Ports Configuring a Line Interface for Itsp Service Configuring Line Interfaces on the SPA9000 SPA9000 Voice Line Configuring a Line Interface for a SPA400 Pstn or Voice Mail Register Expires Page Configuring Call Capacity for a Line Interface Bandwidth Budgeting Bandwidth Requirements and Call Capacity Setting the Call Capacity Parameter About Dial Plans Configuring Dial PlansDigit Sequences Digit Sequence Function S0 or L0 Digit Sequence ExamplesExample 9 Example Local dialing with seven-digit number Blocked number Terminating Event Processing Acceptance and Transmission the Dialed Digits Syntax for the Dial Plan Timer Dial Plan Timer Off-Hook TimerExamples for the Dial Plan Timer Interdigit Short Timer Complete Entry Timer Interdigit Long Timer Incomplete Entry TimerSyntax for the Interdigit Long Timer Example for the Interdigit Long Timer Editing the System Dial Plan Syntax for the Interdigit Short TimerExamples for the Interdigit Short Timer Editing Dial Plans Entering a Phone Dial Plan 814082-9xxxxxx 9,8,12-9xxxxxxxxx 9,8,011xx ,8,xx.1-8xx Entering the Line Interface Dial Plan Resetting the Control Timers Line Availability Managing the Line Selection for Outbound Calls Other elements Configuring a Call Routing Rule Configuring Phone Lines and Calling Routing Behavior Entering a Call Routing Rule Call Forwarding Support on SPA9000 Managing Caller ID Settings for Outgoing Calls Called Caller Forward Target Remarks Party Call Transfer Bridge Mode Call Forward Bridge ModeCall Transfer Support on SPA9000 Routing an Inbound Call to the Auto Attendant Managing Inbound Calls with the Contact List Example 97255501551009725550156101 Example Contact List Rules Example 2 4085550122500140855501235000,cfwd=aa Supporting Multiple did Numbers Per Line InterfaceExample 530?,hunt=ra102,cfwd=vm25404 Example SIP Header Supporting Direct Inward Dialing to Phone ExtensionsExample Contact List Rule Syntax DID-to-Extension Mapping Example Configuring Phone Lines and Calling Routing Behavior Entering a Contact List Rule Managing Inbound Calls with Hunt Groups Parameters Syntax for Hunt RulesGlobal Hunt Rule Line-Specific Hunt Rule Global Rule 500name=Sales,101,102,103,hunt=al Examples for Hunt RulesLine-Specific Rule 101,102,103,hunt=al Line-Specific Rule 1*,hunt=al Creating a Hunt Rule Configuring Phone Lines and Calling Routing Behavior About Shared Line Appearances Managing Inbound Calls with Shared Line Appearances Share Ext Choose shared SPA9xx Telephone Configuration Ext Subscriber Information If needed, configure additional line keys for the same SLA Administering the SPA400 and Voice Mail Service Administering the SPA400 and Voice Mail Service Connecting to the SPA400 Administration Web Server Click Setup tab Basic Setup Configuring the SPA400 Network Connection Domain Name Server DNS Address section Saving or Discarding Changes on the SPA400 Click Administration tab Reboot Click Administration tab ManagementGateway Password Type the password Click Save Settings Upgrading the Firmware for the SPA400 Click Administration tab Firmware Upgrade Configuring a SPA400 to Interoperate with the SPA9000 Call Signalling Packets RTP Packets b8 Click Setup tab SPA9000 InterfaceUser ID Preferred Codec Select G.711u Click Setup tab Voice Configuring a SPA400 for Pstn Access Voice Mail Capacity Configuring a SPA400 for Voice Mail Service SPA9000 subscriber ID Configuring Local Voice Mail Service on a SPA400Click Setup tab Voicemail Server Server Port Mailbox manage number Mailbox deposit numberClick the Voicemail Users tab SPA400 Status Setting Up Voice Mail on Each Station Scroll down to Call Feature Settings SPA400 Setup Voicemail Users Enabling Remote Voice Mail Access Optional Syntax 10xxxx.dialcodevmmN Managing the Voice Mail Messages on the USB Key Click Administration tab USB Setting Click Event Logs tab Enabling Debugging on the SPA400 Click Save Settings Click Setup tab Basic Setup SPA400 Setup Basic Setup Using the Internal Music Source Using the Internal Music Source for Music On Hold Changing the Music File for the Internal Music Source Configuring Music on Hold About the Streaming Audio Server Configuring a Streaming Audio Server SPA9000 Voice System Administration Guide 128 Configuring the Streaming Audio Server Using the IVR with an SAS Line How the Auto Attendant Works Configuring the Auto Attendant Configuring the Auto Attendant Default AA Prompts Prompt ID Default Audio Content Using Pre-Recorded PromptsWorking with the Auto Attendant Greetings Recording an Auto Attendant Prompt Example AA Prompts Prompt ID Message Example Prompts IVR Prompt Menu Call Flow Using the IVR Prompts to Change Recordings Example Downloading Prompts Writing an Auto Attendant Script Elements of the Default AA Script Audio src=prompt1 Noinput timeout=10Default Target=$input Default Match Form Elements of an AA Script with a Sub-Menu Example 2 Routing Calls with a Departmental Sub-MenuForm id=DIR type=menu Target=$input Case input=1Goto next=SALES Case Audio Instruction Elements of XML Scripting Grammar Example xfer name= Technical Support target= Action InstructionNoinput Instruction Example goto link= dirdlg Menu Matched Instruction for Touch Tone Dmtp Input Nomatch Instruction AA XML Elements Instruction Description Syntax and Examples Auto Attendant XML Instructions Set Instruction Description Syntax and Examples Performs the default case Entering an Auto Attendant Script Syntax start=hhmmssend=hhmmss Example start=083000end=180000 SPA9000 Voice System Administration Guide 149 Example 1, Default AA Dial Plan 1 Configuring Dial Plans for the Auto AttendantExample 2 x500x408555xxxxxxxxx Localizing the SPA9000 Auto Attendant Prompts Localization Click Voice tab the SIP tab Localization SPA9000 Voice System Administration Guide 153 Configuring the SPA9000 and SPA9xx Call Progress Tones Local Time ConfigurationSPA9000 Daylight Saving Time Rules Reorder Tone SPA9000 Call Progress Tones by Country Australia Dial ToneOutside Dial Tone Prompt Tone Germany Dial Tone France Dial ToneIreland Dial Tone Outside Dial Tone Netherlands Dial Tone Italy Dial Tone Portugal Dial Tone Norway Dial ToneSpain Dial Tone Sweden Dial Tone Localizing the SPA400 Voice Mail Prompts SPA400 Call Processing Tones Localizing the SPA400 Call Disconnect Tones Processing Tones Localizing the SPA400 Caller ID Method Click Administration Reboot To restart the SPA400, complete the following tasks Technology Background Advanced Topics in SPA9000 Administration Session Initiation Protocol Advanced Topics in SPA9000 Administration SPA9000 as a SIP Proxy SPA9000 Media Proxy Using the SPA9000 with a Firewall or Router SPA400 as a SIP-PSTN Gateway SPA400 SIP-PSTN Gateway SPA9000 Architecture SPA9000 Architecture Architectural Component Function SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical Supplementary Service Codes SPA9000 Voice System Administration Guide 174 Group 2 User ID 101, 102 Managing the Outbound Call Routing GroupsCall Routing Group Membership Group 1 User ID 11? Group 2 Line 3,1 Configuring an Outbound Call Routing GroupCall Routing Group Line Preference Group 1 Line 2,1 Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice Mail Service How Voicemail Works 7vmm4 Checking Voicemail from an External NumberDepositing Voicemail 18005551000vmm3 SPA9000 Voice System Administration Guide 181 Subscribing to Voicemail Notification Using Configuration Profiles Remote Provisioning FeaturesAdminPasswd some secret UpgradeEnable Yes Client Auto-Configuration Dhcp Manual Client Configuration SPA9000 Voice System Administration Guide 186 Variables Used in XML Configuration Files Description Client Registration Using the Upgrade URL Using the Reboot URL Using the Resync URLAdmin/upgrade?tftp//192.168.2.251/spa.bin Status Router Tab System Status section Product Information sectionSPA9000 Field Reference Internet Connection Settings section Wan Setup Default Static IP Settings sectionPPPoE Settings section Optional Settings section Remote Management section MAC Clone Settings section QOS Settings section Lan Setup page and ApplicationVlan Settings section Info Voice tab FXS 1/2 Status section Line 1/2/3/4 Status section Auto Attendant Prompt Status section SystemInternal Music Status section Miscellaneous Settings section System Configuration section SIP Parameters section SIP Default application/hook-flash Default application/dtmf-relay SIP T2 SIP Timer Values sec section SPA9000 Voice System Administration Guide 205 SIT1 RSC Response Status Code Handling section RTP Parameters section SDP Payload Types section Default telephone-event NAT Support Parameters section EXT IP PBX Parameters section SPA9000 Voice System Administration Guide 213 Rule = Ln,n,n,npattern Default L1,2,3,49xx Example 1,3 Internal Music Source Parameters section Section = nstart/end/pausepause2 Auto Attendant Parameters section AA script. See , Configuring the Auto Attendant SPA9000 Voice System Administration Guide 219 SPA9000 Voice System Administration Guide 220 SPA9000 Voice System Administration Guide 221 Xxxxxxxxxxxx. Allows any entry of 12 or more digits PBX Phone Parameters sectionXx3469110002-9xxxxxx1xxx2 9xxxxxxS0xxxxxxxxxxxx Do not include flat-profile…/flat-profile. The SPA9000 Call Progress Tones section Default 350@-19,440@-1910*/0/1+2Provisioning Regional Default 480@-19,620@-1910.5/.5/1+2 Default 420@-19,520@-1910*/0/1+2Default 420@-1610*/0/1 Default 520@-19,620@-1910*/0/1+2 Distinctive Ring Patterns section Distinctive Call Waiting Tone Patterns section Distinctive Ring/CWT Pattern Names section Ring and Call Waiting Tone Spec section Control Timer Values sec section SPA9000 Voice System Administration Guide 230 Vertical Service Activation Codes section SPA9000 Voice System Administration Guide 232 SPA9000 Voice System Administration Guide 233 SPA9000 Voice System Administration Guide 234 SPA9000 Voice System Administration Guide 235 Outbound Call Codec Selection Codes section Vertical Service Announcement Codes section Miscellaneous section 220+850120nF, 220+820115nF, or 200+600100nF Syntax start = start-time end=endTime save = save-time 600, 900, 600+2.16uF, 900+2.16uF, 270+750150nF 7end=10/-1/7save=1 202 or Default BellcoreN.Amer, China FXS 1/2 Line Enable section Default up and down Network Settings sectionSIP Settings section Disable Register Dial Plan section Subscriber Information section Streaming Audio Server SAS section Mailbox Status section Call Feature Settings section For example, conf@myserver.com12345 or conf Audio Configuration section Default Unspecified SPA9000 Voice System Administration Guide 249 Default caller or callee Line 1/2/3/4 FXS Port Polarity Configuration sectionReverse Voice tab Line SIP Guid SPA9000 Voice System Administration Guide 254 SPA9000 Voice System Administration Guide 255 NAT Settings section Proxy and Registration section Mbs = mbidnew/old SPA9000 Voice System Administration Guide 259 SPA9000 Voice System Administration Guide 260 SPA400 Field Reference Setup SPA9000 Interface Basic Setup SPA 9000 Address SignalingPort ID Voice Codecs Voice Calling Timers Voice SettingDialing Parameters Default Less than 0.5ms Line Settings Default North American Default 13.5-16.5vrms Mailbox Deposit URL 900@192.168.0.1105090 Voicemail SettingsVoicemail Server 8888@192.168.0.1105090 Voicemail Users User SettingMailbox Manage URL 800@192.168.0.1105090 Management AdministrationFactory Default Local Access Firmware Upgrade USB SettingReboot Internet Connection StatusGateway Gateway Information Event Log Level Event LogsSet Log Level FXO Line status Repeat Call process tone configurationCall process tone Detection Tone Setting Tone Resource Location Product Resources Related Documentation Where to Go From HereDocument Title Description Intended Audience SPA9000 Voice System Glossary Glossary SPA9000 Voice System Administration Guide 280 Acronyms Acronyms Mgcp SLA