Configuring the Auto Attendant

7

 

Working with the Auto Attendant Greetings

 

 

 

 

 

Downloading Prompts

You can download customized prompt files from a TFTP/HTTP/HTTPS server. These files must be encoded in G.711u, size less than 60 seconds, with the header removed. The total prompt file size cannot be larger than 94.5 seconds.

The prompt is downloaded at the device boot up time. If the prompt has already been downloaded from the given URL, the download is not performed. If the prompt file name is none, the corresponding prompt currently saved in the flash is erased. The default value is blank.

STEP 1 Connect to the administration web server, and choose Admin access with Advanced settings.

STEP 2 Click Voice tab > SIP.

STEP 3 Scroll down to the Auto Attendant Parameters section.

STEP 4 In the AA Prompts URL Script field, enter the location and the file name for the prompts files, in the following format:

SYNTAX:

serv=scheme://server_addr[:port]/root_path;[p1={prompt1 file path name};][p2={prompt2 file path name};][p3={prompt3 file path name};][p4={prompt4 file path name};][p5={prompt5 file path name};][p6={prompt6 file path name};][p7={prompt7 file path name};][p8={prompt8 file path name};][p9={prompt9 file path name};][p10={prompt10 file path name};]

scheme = tftphttphttps

default port is 69 for tftp, 80 for http, and 443 for https

root_path can be empty

[ ] denotes optional item

none: The prompt will be erased.

EXAMPLE:

serv=tftp://192.168.2.150/root/ test;p1=menu.wav;p2=transfer.wav; p3=nomatch.wav;p4=none;

In this example, Prompt 1 is downloaded from tftp://192.168.2.150/root/test/ menu.wav, Prompt 2 from tftp://192.168.2.150/root/test/transfer.wav, and Prompt 3 from tftp://192.168.2.150/root/test/nomatch.wav. Prompt 4 is erased.

SPA9000 Voice System Administration Guide

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Image 139
Cisco Systems SPA9000 manual Downloading Prompts, Example