Troubleshooting
Troubleshooting (Continued)
Error | Possible Causes | Solutions |
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• There is no picture on | • Camera cables are loose or | • Check the camera power/video cable and |
selected channels / | have become disconnected | connections |
camera picture is not |
| • Disconnect and reconnect the cable at the system |
being displayed |
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| and at the camera | |
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| |
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| • Try moving the camera to another channel or use |
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| another cable |
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| • Camera Covert setting may be | • For details, see “Configuring the Covert Setting |
| enabled | (Hidden Cameras)” on page 31 |
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• Camera appears twice | • Camera may have been | • For details on camera assignment, see “Flexible |
during | accidentally assigned to the | Camera Assignment |
viewing | wrong channel |
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• The image on the DVR | • | • An |
appears, but does not | been connected to the DVR | to play sound |
have sound |
| • Connect the camera audio cable to the AUDIO |
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| |
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| port on the rear panel of the DVR. Then click |
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| Menu>Record>Video Frame Rate>Audio and |
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| scroll up/down to select the channel your camera is |
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| connected to. |
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| • Audio channel has not been | • Click Menu>Record>Video Frame Rate>Audio |
| selected for | and scroll up/down to select the channel your |
| camera | camera is connected to. |
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| changes |
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| • Channel with | • Audio will only play when the channel with the |
| camera is not selected in | |
| Single Camera view. | |
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| the |
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| Single Camera view |
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| • Audio cables are loose or have | • Check the AUDIO IN connection to the DVR |
| been disconnected |
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| • Volume on external speakers | • Increase volume on external speakers (not |
| (not included) is low or off | included) |
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• New camera titles do | • New camera titles have not | • For instructions on creating/applying camera |
not appear on the system | been applied to the DVR | titles see “Creating Custom Camera Titles” on |
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| page 71 |
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| • Camera title display on the | • Check the Configurations: Main |
| system is set to numerals or | Menu>Camera>Camera Title Type and scroll up / |
| disabled | down to select CH 1 |
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• I am not receiving email | • Email notification is disabled | • For instructions on enabling email notifications, |
notifications |
| see “Configuring Email Alerts” on page 70 |
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| • Motion Detection is not | • For instructions on enabling motion detection, |
| enabled. Email alerts are only | see “Enabling / Disabling Motion Detection” on |
| sent when Motion Detection is | page 40 |
| triggered |
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