LOREX Technology LH340 EDGE3 Troubleshooting Continued, Error, Possible Causes, Solutions

Troubleshooting

Troubleshooting (Continued)

Error	Possible Causes	Solutions
• There is no picture on	• Camera cables are loose or	• Check the camera power/video cable and
selected channels /	have become disconnected	connections
camera picture is not		• Disconnect and reconnect the cable at the system
being displayed
		and at the camera
		• Try moving the camera to another channel or use
		another cable
	• Camera Covert setting may be	• For details, see “Configuring the Covert Setting
	enabled	(Hidden Cameras)” on page 31
• Camera appears twice	• Camera may have been	• For details on camera assignment, see “Flexible
during split-screen	accidentally assigned to the	Camera Assignment (Swipe-to-Switch)” on page 17
viewing	wrong channel
• The image on the DVR	• Audio-enabled camera has not	• An audio-enabled camera is required for the DVR
appears, but does not	been connected to the DVR	to play sound
have sound		• Connect the camera audio cable to the AUDIO
		port on the rear panel of the DVR. Then click
		Menu>Record>Video Frame Rate>Audio and
		scroll up/down to select the channel your camera is
		connected to. Right-click to save changes
	• Audio channel has not been	• Click Menu>Record>Video Frame Rate>Audio
	selected for audio-enabled	and scroll up/down to select the channel your
	camera	camera is connected to. Right-click to save
		changes
	• Channel with audio-enabled	• Audio will only play when the channel with the
	camera is not selected in	audio-enabled camera is selected in Full-screen /
	full-screen	Single Camera view. Double-click the channel for
		the audio-enabled camera to open in Full-screen /
		Single Camera view
	• Audio cables are loose or have	• Check the AUDIO IN connection to the DVR
	been disconnected
	• Volume on external speakers	• Increase volume on external speakers (not
	(not included) is low or off	included)
• New camera titles do	• New camera titles have not	• For instructions on creating/applying camera
not appear on the system	been applied to the DVR	titles see “Creating Custom Camera Titles” on
		page 71
	• Camera title display on the	• Check the Configurations: Main
	system is set to numerals or	Menu>Camera>Camera Title Type and scroll up /
	disabled	down to select CH 1
• I am not receiving email	• Email notification is disabled	• For instructions on enabling email notifications,
notifications		see “Configuring Email Alerts” on page 70
	• Motion Detection is not	• For instructions on enabling motion detection,
	enabled. Email alerts are only	see “Enabling / Disabling Motion Detection” on
	sent when Motion Detection is	page 40
	triggered

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