Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Lorex Technical Support:
Error | Possible Causes | Solutions |
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• System is not receiving | • Cable from power adapter is | • Confirm that all cables are connected correctly |
power, or is not powering | loose or is unplugged | • Confirm that the power adapter is securely |
up |
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| connected to the back of the unit and is connected | |
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| |
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| to a power outlet |
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| • Cables are connected, but | • Confirm that the system is powered on (LED |
| system is not receiving sufficient | indicator on the front should be on or flashing) |
| power | • If the unit is connected through a power bar or |
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| |
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| surge protector, try bypassing the bar and |
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| connecting the power directly to the wall outlet |
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| • Confirm that there is power at the outlet: |
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| • Connecting the power cable to another outlet |
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| • Test the outlet with another plugged device |
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| (such as a lamp or phone charger) |
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• Remote control is not | • Battery in the remote control is | • Install a fresh CR2025 battery in the remote |
detected by the system | drained | control |
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| • There are no batteries in the |
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| remote control |
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| • Remote control does not have | • Install the IR extender where it will have line of |
| line of sight to the DVR | sight to the remote control |
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• Hard drive is not | • Hard drive cables are loose or | • Remove the housing and check that hard drive |
detected by the DVR | not properly connected | cables are firmly connected |
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| • There is no hard drive in the | • Install a 3.5" SATA hard drive using the |
| system | instructions in “Appendix F: Replacing the Hard |
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| Drive” on page 114. |
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• Hard drive is full (100%) | • Overwrite is not enabled | • Click Menu>Record>Record Mode and select |
and the unit is no longer |
| .This enables the system to continuously record |
recording |
| by overwriting data once the hard drive is full |
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• Mouse not detected by | • Mouse cable is not firmly | • Firmly connect the mouse cable to one of the USB |
DVR | connected to the DVR | ports |
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| • Mouse is not detected by the | • Disconnect the mouse and reconnect it |
| DVR |
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| • DVR needs to be reset | • Power off the DVR (disconnect power cable). |
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| Firmly connect a USB mouse to the USB port on the |
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| rear panel of the system. Reconnect the power |
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| cable to the DC 12V port on the rear panel |
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