Types of trouble and how to correct trouble

Symptom

Cause and/or Corrective Action

The picture does not appear in the viewfinder.

• The LCD panel is open.

cClose the LCD panel when you do not record using the LCD screen (p. 45).

A vertical band appears when you shoot a subject such as lights or a candle flame against a dark background.

•The contrast between the subject and background is too high. This is not a malfunction.

A vertical band appears when you shoot a very bright subject.

• The smear phenomenon is occurring. This is not a malfunction.

Some tiny white, red, blue or green

• Slow shutter, Super NightShot or Colour Slow Shutter mode is

spots appear on the screen.*6)

activated. This is not a malfunction.

An unknown picture is displayed on • If 10 minutes passes after you set the POWER switch to

the screen.

CAMERA or DEMO MODE is set to ON in the menu settings

 

without a “Memory Stick”*7) or a cassette inserted, your

 

camcorder automatically starts the demonstration.

 

c Insert a “Memory Stick”*7) or a cassette and the

 

demonstration stops.

 

You can also cancel DEMO MODE (p. 276).

The picture is recorded in incorrect or

• NIGHTSHOT is set to ON.

unnatural colours.

c Set it to OFF (p. 53).

Picture appears too bright, and the

• NIGHTSHOT is set to ON in a bright place.

subject does not appear on the

c Set it to OFF (p. 53).

screen.

• The backlight function is active.

 

c Deactivate the backlight function (p. 52).

The shutter does not sound.*7)

•BEEP is set to OFF in the menu settings. c Set it to MELODY or NORMAL (p. 277).

A horizontal black band appears when shooting a TV screen or a computer screen.*3)

• Set STEADYSHOT to OFF in the menu settings (p. 267).

An external flash (optional) does not work.*6)

•The power of the external flash is off or the power source is not installed.

c Turn on the external flash or install the power source.

•AUTO is selected in FLASH MODE in the menu settings while recording in a bright place.

c Set it to ON (p. 265).

*1) *2) *3)

*4) *5) *6) *7)

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