IBM S544-5361-01 quick start Common Printer Problems, Problem Possible Cause Action

Common Printer Problems

This section lists common problems you may have with the printer and suggests ways to correct each problem. If the problem persists, contact your authorized service dealer or IBM service representative.

This table lists some common printer problems, the possible cause of each problem, and a recommended action to fix each problem.

Common Printer Problems

Problem	Possible Cause		Action
	Is the power cord		Check the power cord
The printer does	securely plugged into the		connection.
	AC outlet?
not turn on.
	Is the printer turned on?		Make sure the power switch is
			turned on.
	Are you using the correct		Check the paper (see
	paper?		“Choosing Paper” on page
The print quality is			2–2).
poor.	Is the printer periodically		Clean the printer (see “Cleaning
	cleaned?		the Outside of the Printer” on
			page 8–2).
	Are the following set to		See the following to determine
	their operating positions?		what might be preventing the
	•	top cover	door from closing:
			•	“Replacing the Fuser Oil
	•	fuser oil bottle cover
The front door				Bottle” on page 5–16
	•	photoconductor drum
does not close.			•	“Replacing the
		cover		Photoconductor Drum
	•	transfer drum release		Cartridge” on page 5–33
		handle	•	“Replacing Toner Cartridges”
				on page 5–4
	Does the paper that is		Make sure that each stack of
	loaded go above the		paper does not go above the
	paper limit mark?		paper limit mark.
	Is the paper stack		Make sure the paper stack is
	correctly aligned?		correctly aligned in tray 1, tray
Paper jams occur			2, and the auxiliary tray.
	Are you using the correct		Check the paper (see
frequently.
	paper?		“Choosing Paper” on page
			2–2).
	Is there any jammed		Make sure no paper remains
	paper inside the printer?		inside the printer after a paper
			jam (see “Clearing Paper Jams”
			on page 6–3).
Printouts do not go	Is the side output tray		Close the side output tray (see
	closed?		“Using the Side Output Tray” on
into the top output
			page 3–13and “Using the Top
tray.
			Output Tray” on page 3–15).

6–2IBM Network Color Printer Operator’s Guide