Operator Error Messages

Message

Problem

Operator Action

 

 

 

 

D6 FAN ERROR

The electronics fan is

1.

Turn off the printer to clear the error and then turn

SEE OP. GUIDE

blocked or failing.

 

on the printer.

 

 

2.

If the problem continues, call for service and report

 

 

 

error code D6.

 

 

 

 

E5 ROTARY ERROR

The cartridge rotary

1.

Make sure that each toner cartridge is fully seated.

SEE OP. GUIDE

unit is not rotating

2.

Turn off the printer to clear the error and then turn

 

correctly.

 

 

on the printer.

 

 

 

 

 

3.

If the problem continues, call for service and report

 

 

 

error code E5.

 

 

 

 

E6 CART. ERROR

A toner cartridge is

1.

Make sure that all cartridges are installed

SEE OP. GUIDE

failing to move into or

 

completely.

 

out of print position.

2.

Turn off the printer to clear the error and then turn

 

 

 

 

 

on the printer.

 

 

3.

If the problem continues after you perform the

 

 

 

above steps, identify which cartridge is failing to

 

 

 

move, if possible. Replace that cartridge. See

 

 

 

“Replacing Toner Cartridges” on page 5–4.If you

 

 

 

cannot identify the cartridge, call for service and

 

 

 

report error code E6.

 

 

4.

Print a configuration page (see “Printing a

 

 

 

Configuration Page” on page 4–9)and note the

 

 

 

print count that it reports. Record this information

 

 

 

on your Supplies Replacement Log, shown in

 

 

 

Appendix B.

 

 

 

 

F1 CONTROL ERROR

The DC controller

1.

Turn off the printer to clear the error and then turn

SEE OP. GUIDE

detected an internal

 

on the printer.

 

memory error.

2.

If the problem continues, call for service and report

 

 

 

 

 

error code F1.

 

 

 

 

F2 CONTROL ERROR

The DC controller

1.

Check that the printer power cord is securely

SEE OP. GUIDE

detected an internal

 

plugged into an approved outlet.

 

voltage error.

2.

Turn off the printer to clear the error and then turn

 

 

 

 

 

on the printer.

 

 

3.

If the problem continues, call for service and report

 

 

 

error code F2.

 

 

 

 

F3 CONTROL ERROR

The DC controller

1.

Turn off the printer to clear the error and then turn

SEE OP. GUIDE

detected a thermal/

 

on the printer.

 

humidity unit error.

2.

If the problem continues, call for service and report

 

 

 

 

 

error code F3.

 

 

 

 

F4 SENSOR ERROR

The density detection

1.

Clean the density detection sensor. See “Cleaning

SEE OP. GUIDE

sensor is not working

 

the Window of the Density Detection Sensor” on

 

correctly.

 

page 8–4.

 

 

2.

Turn off the printer to clear the error and then turn

 

 

 

on the printer.

 

 

3.

If the problem continues, call for service and report

 

 

 

error code F4.

 

 

 

 

F5 CONTROL ERROR

There is an internal

1.

Turn off the printer to clear the error and then turn

SEE OP. GUIDE

communications

 

on the printer.

 

printer error.

2.

If the problem continues, call for service and report

 

 

 

 

 

error code F5.

 

 

 

 

7–12IBM Network Color Printer Operator’s Guide

Page 152
Image 152
IBM S544-5361-01 D6 FAN Error, E5 Rotary Error, E6 CART. Error, F1 Control Error, F2 Control Error, F3 Control Error