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Operator Error Messages
Message | Problem | Operator Action | |
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A6 FUSER ERROR | One or both of the fuser | 1. | Make sure that the fuser is installed completely. |
SEE OP. GUIDE | heater elements may |
| See “Replacing the Fuser” on page |
| have failed. | 2. | Turn the printer off for 1 minute and then turn it |
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| back on. If the problem continues, go to step 3. |
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| 3. | Replace the fuser. See “Replacing the Fuser” on |
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| page |
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| replace the fuser, call for service and report error |
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| code A6. |
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| 4. | Print a configuration page (see “Printing a |
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| Configuration Page” on page |
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| print count that it reports. Record this information |
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| on your Supplies Replacement Log, shown in |
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| Appendix B. |
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| Note: A fuser can print approximately 60 000 pages | |
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| under normal operating conditions. If you print on | |
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| transparencies, this number becomes smaller. | |
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ADD FUSER OIL | The fuser oil supply is | 1. | Install a new bottle of fuser oil. See “Replacing the |
| empty. |
| Fuser Oil Bottle” on page |
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| 2. | Print a configuration page (see “Printing a |
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| Configuration Page” on page |
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| print count that it reports. Record this information |
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| on your Supplies Replacement Log, shown in |
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| Appendix B. |
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| 3. | If the problem continues, call for service. |
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B1 LASER ERROR | The laser beam was | 1. | Turn off the printer to clear the error and then turn |
SEE OP. GUIDE | not detected after the |
| on the printer. |
| laser was activated. | 2. | If the problem continues, call for service and report |
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| error code B1. |
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B2 LASER ERROR | The laser failed to turn | 1. | Turn off the printer to clear the error and then turn |
SEE OP. GUIDE | on. |
| on the printer. |
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| 2. | If the problem continues, call for service and report |
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| error code B2. |
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C5 LASER ERROR | The laser mirror motor | 1. | Turn off the printer to clear the error and then turn |
SEE OP. GUIDE | failed to start. |
| on the printer. |
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| 2. | If the problem continues, call for service and report |
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| error code C5. |
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C6 LASER ERROR | The laser mirror motor | 1. | Turn off the printer to clear the error and then turn |
SEE OP. GUIDE | speed is not correct. |
| on the printer. |
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| 2. | If the problem continues, call for service and report |
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| error code C6. |
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CLOSE DOOR | The front door, feeder | 1. | Check that the front door, the feeder access door, |
| access door, or fuser |
| and the fuser access door are closed and latched. |
| access door is open. | 2. | If any door does not close, check for obstructions. |
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| 3. | If the problem continues, call for service. |
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D0 MOTOR ERROR | The developer motor is | 1. | Make sure that all toner cartridges are seated |
SEE OP. GUIDE | not working correctly. |
| correctly. |
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| 2. | Turn off the printer to clear the error and then turn |
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| on the printer. |
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| 3. | If the problem continues, call for service and report |
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| error code D0. |
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