Operator Error Messages

Message

Problem

Operator Action

 

 

 

 

A6 FUSER ERROR

One or both of the fuser

1.

Make sure that the fuser is installed completely.

SEE OP. GUIDE

heater elements may

 

See “Replacing the Fuser” on page 5–19.

 

have failed.

2.

Turn the printer off for 1 minute and then turn it

 

 

 

 

 

back on. If the problem continues, go to step 3.

 

 

3.

Replace the fuser. See “Replacing the Fuser” on

 

 

 

page 5–19.If the problem continues after you

 

 

 

replace the fuser, call for service and report error

 

 

 

code A6.

 

 

4.

Print a configuration page (see “Printing a

 

 

 

Configuration Page” on page 4–9)and note the

 

 

 

print count that it reports. Record this information

 

 

 

on your Supplies Replacement Log, shown in

 

 

 

Appendix B.

 

 

Note: A fuser can print approximately 60 000 pages

 

 

under normal operating conditions. If you print on

 

 

transparencies, this number becomes smaller.

 

 

 

 

ADD FUSER OIL

The fuser oil supply is

1.

Install a new bottle of fuser oil. See “Replacing the

 

empty.

 

Fuser Oil Bottle” on page 5–16.

 

 

2.

Print a configuration page (see “Printing a

 

 

 

Configuration Page” on page 4–9)and note the

 

 

 

print count that it reports. Record this information

 

 

 

on your Supplies Replacement Log, shown in

 

 

 

Appendix B.

 

 

3.

If the problem continues, call for service.

 

 

 

 

B1 LASER ERROR

The laser beam was

1.

Turn off the printer to clear the error and then turn

SEE OP. GUIDE

not detected after the

 

on the printer.

 

laser was activated.

2.

If the problem continues, call for service and report

 

 

 

 

 

error code B1.

 

 

 

 

B2 LASER ERROR

The laser failed to turn

1.

Turn off the printer to clear the error and then turn

SEE OP. GUIDE

on.

 

on the printer.

 

 

2.

If the problem continues, call for service and report

 

 

 

error code B2.

 

 

 

 

C5 LASER ERROR

The laser mirror motor

1.

Turn off the printer to clear the error and then turn

SEE OP. GUIDE

failed to start.

 

on the printer.

 

 

2.

If the problem continues, call for service and report

 

 

 

error code C5.

 

 

 

 

C6 LASER ERROR

The laser mirror motor

1.

Turn off the printer to clear the error and then turn

SEE OP. GUIDE

speed is not correct.

 

on the printer.

 

 

2.

If the problem continues, call for service and report

 

 

 

error code C6.

 

 

 

 

CLOSE DOOR

The front door, feeder

1.

Check that the front door, the feeder access door,

 

access door, or fuser

 

and the fuser access door are closed and latched.

 

access door is open.

2.

If any door does not close, check for obstructions.

 

 

 

 

3.

If the problem continues, call for service.

 

 

 

 

D0 MOTOR ERROR

The developer motor is

1.

Make sure that all toner cartridges are seated

SEE OP. GUIDE

not working correctly.

 

correctly.

 

 

2.

Turn off the printer to clear the error and then turn

 

 

 

on the printer.

 

 

3.

If the problem continues, call for service and report

 

 

 

error code D0.

 

 

 

 

7–10IBM Network Color Printer Operator’s Guide

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Image 150
IBM S544-5361-01 A6 Fuser Error, ADD Fuser OIL, B1 Laser Error, B2 Laser Error, C5 Laser Error, C6 Laser Error, Close Door