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Chapter 7: Solving Printer Problems
Print QualityProblems
Problem Action
Print is too light. •Checkthe toner supply.
•Change the TonerDarkness setting in the QUALITY MENU.SeeToner
Darknesson page 71for more information.
•If youare printing on an uneven print surface, change the PAPER WEIGHT
andPAPER TEXTURE settings in the PAPER MENU.SeePAPERTYPE on
page 47for more information.
•Verifythat the correct print material is being used.
Tonersmearsorprintcomesoff
thep age. •If youare printing on an uneven print surface, change the PAPER TEXTURE
andPAPER WEIGHT settings in the PAPER MENU.SeePAPERTEXTUREon
page 50 and PAPERWEIGHT on page 51 for more information.
•Verifythat the print material is within the printer specifications. See “Using
Print Materials”on page 115 formore information.
•If the problemcontinues, call Lexmark Customer Support Center.
Tonerappears on the back of the
printed page. Toneris on the transfer roll. To help preventthis, do not load print material that
is smaller than the page sizeof the job tobe pr inted.
•Open and close the printer upper front door to run the printer through its
setup cycle and clean thetransfer roll.
•Replace the fusercleaner. The fuser cleaner and replacement instructions
are included in the boxwhen you purchase a new print cartridge.
Tonerfog or background shading
appears ont he page. •Checkthe print car tridge to make sure it is installed correctly.See “Installing
thePrint Cartridge”on page 5 for more information.
•Change the print cartridge. See “Maintaining YourPrinter”on page 193 for
more information.
•If the problemcontinues, change the charge roll. See “Ordering a
ChargeRoll Kit”onpage 195 for more information.
Entirepage iswhite. •Makesure the packaging material is removed from the print car tridge. See
“RemovingPr int Cartridge Packaging”on page 2.
•Checkthe print cartr idge to be sure it is installed correctly.See “Installing the
Print Cartridge”on page 5 for more information.
•Checkthe toner supply.