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Chapter 7: Solving Printer Problems
Option Problems
Problem Action
Option does not operatecorrectly
after it is installed or it quits
working.
•Turnthe printer power Off (O), wait for about 10 seconds, and turn the printer
powerOn (|). If this does not fix the problem, unplug the printer, and check
theconnection between the option and pr inter.
•Print the menusettings pageand check to see if the option is listed in the
InstalledOptions list.If the option is not listed, reinstall it.See “Ve rify ing th e
Installationof Options”on page 2 29 formore information.
•Makesure the option is selected in the software application you are using.
ForMacintosh users: Make sure the printer is set up in CHOOSER.
Option does not operatecorrectly
after it is installed. Optional Drawer: Makesure the connection between the optional 500-sheet
drawerand the printer is secure. See “Optional 500-Sheet Drawer”on
page223 formore information.
Makesure the print material is loaded correctly. See “Loading Print Material”on
page124 formore information.
Flash Memory Option: Checkto make sure the flash memor y option is
securely connected to the printer system board. See “Understanding Memory
Options”on page 206 formore information.
PrinterM emory Option: Checkto make sure the printer memor y option is
securely connected to the printer system board. See “Understanding Memory
Options”on page 206 formore information.
HardDisk Option:Check to make sure the hard disk option is securely
connectedto the printer system board. See “Hard Disk Option”on page212 for
more information.
HardDisk Adapter Card:Check to make sure the hard disk option is securely
connectedto the hard disk adapter card. Also check to make sure the hard disk
adaptercard is securely connected to the printer system board. See “Hard Disk
Option”on page 212 formore information.
Internal Print Server Option: Checkto make sure the optional inter nal print
server(also called an inter nal network adapter or INA) is securely connected to
the printer system board. See “Internal Print Server (Internal Network Adapter
or INA)”onpage 211 formore information.
The connection tothe networ k is madethrough the networ k cable.Check that
youhave the correct cable, that it is securely connected, and that the network
softwareis correctly set up. See the documentation that comes with your
optional internal print server for more information.
Tri-PortInterface Option: Checkto make sure the Tri-Port Interface option
card is securely connected tothe pr inter system board. See “Tri- Por t Int erfa ce
OptionCard ”on page 212 formore information.
ForMacintosh users: Make sure the host computer is set to LocalTalk.
Ifyou are using a phone wire connection, a terminator plug must be used.