AT&T 3.0 With a Local or Remote Modem Connection, Dialing the System Operator, Enter the password

Using SPM

With a Local or Remote Modem Connection

When the equipment is set up, you can perform remote maintenance by dialing the remote processor’s built-in 2400/1200-bps modem. You can dial the modem directly or call the system operator and request to be transferred to the modem. Both procedures are explained below.

Dialing the System Operator

If you do not know the remote access trunk number, dial the number for the customer’s system. To dial the operator, follow the steps below.

1Start SPM. When the Welcome message appears, press any key.

2Enter the command to put the modem in originate mode (this command varies depending on the type of modem you are using).

3Pick up the handset on the T/R telephone and dial the customer’s system operator (the Listed Directory Number for the customer’s system).

4When the attendant answers the call, explain what you are doing and ask for any passwords you may need; then ask the operator to transfer you to the modem by pressing the Transfer button and then dialing *10.

NOTES:

1.If the password is not known, check the System Information Report or ask to speak with the system manager.

2.You can change the password without knowing the old password only when you perform on-site maintenance through the ADMIN jack.

5When you hear the modem tone, hang up.

If nothing appears on the SPM screen, press (Enter ↵ ) .

6Enter the password.

When the Password: prompt appears, type the password (do not press

(Enter ↵ ) ). The SPM main menu appears, and you are ready to proceed with remote maintenance.

Introduction 1–9