AT&T 3.0 manual Remote Programming Maintenance, Considerations

Remote Programming Maintenance

Remote Programming Maintenance

Remote maintenance allows you to support the system from an off-premises location. You can check error logs and system status and restart the system remotely.

To perform remote maintenance, you need a PC with SPM software, a tip/ring telephone, and a 1200-bps modem. Beginning with Release 3.0, a 2400-bps modem may also be used.

Considerations

Review the following points before you begin remote maintenance procedures.

Remote maintenance overrides on-site maintenance and programming, except when on-site backup or restore is in progress. Before you perform remote maintenance, notify the customer’s system manager.

You can perform remote maintenance and programming only from a DOS PC, not from the UNIX environment, If you are running SPM under IS Ill, you cannot perform remote maintenance.

Line noise can cause the SPM screen to display unpredictable results. If this occurs, hang up and redial.

NOTE:

Under applicable tariffs, the customer is responsible for any charges incurred through the remote use of system facilities. Precautions should be taken to prevent unauthorized use of the system’s outside lines by remote callers, also called toll fraud. See Appendix A, “Customer Support Information, ” for more information on security.

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