AT&T 3.0 manual

Customer Support Information

The Remote Access feature, as designed, helps the customer, through proper administration, to minimize the ability of unauthorized persons to gain access to the network. Most commonly, phone numbers and codes are compromised when overheard in a public location, through theft of a wallet or purse containing access information, or through carelessness (for example, writing codes on a piece of paper and improperly discarding it). Additionally, hackers may use a computer to dial an access code and then publish the information to other hackers. Enormous charges can be run up quickly. It is the customer’s responsibility to take the appropriate steps to properly implement the features, evaluate and administer the various restriction levels, protect access codes, and distribute access codes only to individuals who have been fully advised of the sensitive nature of the access information.

Common carriers are required by law to collect their tariffed charges. While these charges are fraudulent charges made by persons with criminal intent, applicable tariffs state that the customer of record is responsible for payment of all long-distance or other network charges. AT&T cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access.

To minimize the risk of unauthorized access to your communications system:

Use a nonpublished Remote Access number.

Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.

Use random-sequence access codes, which are less likely to be easily broken.

Deactivate all unassigned codes promptly.

Ensure that Remote Access users are aware of their responsibility to keep the telephone number and any access codes secure.

A–12Maintenance and Troubleshooting