AT&T 3.0 manual ARS and Smdr Tests, Group Calling Test

Testing the System

ARS and SMDR Tests

If ARS patterns have been programmed, you can test routing by placing toll calls and checking the trunk indicated on the SMDR printout. Check the report to see which line/trunk the system selected for an outgoing call.

The length of each toll call must be equal to or greater than the minimum SMDR recording time. Otherwise, SMDR will not recognize the attempt as a call. To determine the minimum SMDR recording time, check with the customer’s system manager (the factory setting is 40 seconds).

To verify ARS patterns, follow the steps below:

1In Hybrid/PBX mode, determine which toll numbers to call by examining the system manager’s ARS patterns.

2At any multiline telephone, pickup the handset and dial the ARS access code and one of the toll numbers.

Make sure the call is completed before hanging up.

3Repeat Step 2 for additional toll numbers.

4At the SMDR printer, verify that the call was made on the correct trunk group and check the number of seconds before the call is reported on the SMDR printout.

If there are errors, check system programming.

Group Calling Test

To test Group Calling features, follow the steps below:

1Make sure that each group member is logged into the group. To log in, each member dials #44.

2At any telephone, pickup the handset and dial the trunk that is programmed to ring for a particular calling group.

3At the ringing telephone, have someone pickup the handset and verify that you have good two-way communication.

4Repeat Steps 2 and 3 for each calling group.

5Make additional calls to check each member of each calling group.

Initializing and Testing the System 7–13