AT&T 3.0 manual Error Logs, Access Logs, System Inventory

Error Logs, Access Logs, and

System Inventory

2

As described in “Maintenance Strategy” in Chapter 1, much of your troubleshooting relies on the error logs and the access log, for maintenance and system programming. Both of these maintenance features are described here in detail. This chapter also explains how to access the System Inventory screen, which you may need when you escalate problems to your technical support organization.

For information on entering and exiting maintenance functions on a console or a PC running SPM, see Chapter 1, “Introduction. ”

Error Logs

When an error occurs, the system records it in the error logs, which are stored in battery backed-up RAM. These errors indicate problems that span the entire system, including the control unit, telephones, adjuncts, and network interface.

Transient errors are less serious than permanent errors. However, some transient errors can become permanent if they occur a certain number of times, as shown in Table 2-1.The Threshold column indicates the number of

occurrences at which a transient error becomes permanent. .

Error Logs, Access Logs, and System Inventory 2-1