AT&T 3.0 manual Trouble Accessing the Error Logs, Check the Access Log, Check the power supply LED

Maintenance Strategy

1Check the permanent errors.

2If errors still exist, check the transient errors.

3Check the last 10 errors whenever you want to review the 10 most recently recorded errors-either permanent or transient.

Trouble Accessing the Error Logs

If you cannot access the error logs, or if the system is inoperable, use the following steps as a guideline to troubleshoot the system.

1Check the power supply LED.

a Is the power switch turned on?

b Is the power cord connected to an AC wall outlet that is not controlled by a wall switch?

If the LED is off and you are sure that the power is connected and turned on, see “Power Supply Problems” in Chapter 4.

2If you still cannot access the error logs after checking the power supply, see “Processor Problems” in Chapter 4.

3If you still cannot access the error logs after checking the processor, see “Carrier Problems” in Chapter 4.

4If you still cannot access the error logs, review the “System Inventory” screen as detailed in Chapter 2 and escalate the problem to your technical support organization.

Check the Access Log

At any time during the maintenance process, you can check the access log for maintenance and system programming. This log indicates the last 20 times that someone accessed maintenance or system programming. If you find that someone accessed maintenance or system programming shortly before the problem originated, that person may be able to help you isolate the trouble by providing additional information on what they did.

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