Problem Possible cause Solution | Canon MultiPASSTM C50 guide

Problem

Possible cause

Solution

Envelopes will not feed	The envelopes may not be
	loaded correctly.

Make sure the envelopes are loaded properly. See page 7-2.

Make sure there are no more than 10 envelopes in the sheet feeder.

The correct envelope size may not be selected in your printer driver.

Make sure you select the correct envelope size in the Paper Setting dialog box on your PC. See the MultiPASS Desktop Manager User's Guide.

The envelopes may not meet the MultiPASS C50's speci®cations.

Envelopes must be European DL (220 × 110mm) or U.S. Commercial No. 10 (9.5 × 4.1 in.).

Chapter 8

Troubleshooting 8-11

Image 199

Canon MultiPASSTM C50 manual Problem Possible cause Solution

Contents

MultiPASSTM C50 Preface Copyright Iii Trademarks EEC Contents Contents Vii Viii Troubleshooting Appendix B Appendix aGlossary Index Introducing the MultiPASS C50 Welcome Main Features of the MultiPASS C50 Plain Paper Fax Features Telephone Features Colour Copier Features Colour Printer Features Automatic Document Feeder ADF Colour Scanner Features300-, 400-, or 600-dpi resolution Full colour and 256-level greyscale Introducing the MultiPASS C50 Chapter BJ Print Cartridges and Ink Tanks Supplies and OptionsSpecial Print Media 10Introducing the MultiPASS C50 Chapter Canon Photo Kit How to Use this Guide Using Your Documentation 12Introducing the MultiPASS C50 Chapter Type Conventions Used in this Guide For Customer Support 14Introducing the MultiPASS C50 Chapter Safety Instructions Chapter Introducing the MultiPASS C50 16Introducing the MultiPASS C50 Chapter Setting Up Your MultiPASS C50 Setting Up Your MultiPASS C50 Chapter Choosing a Location for Your MultiPASS C50 618 mm 365 mm 400 mm 482 mm 281 mm Do You Have Everything? Unpacking Your MultiPASS C50 Make sure you have the following items Chapter Setting Up Your MultiPASS C50 Removing Shipping Materials Chapter Setting Up Your MultiPASS C50 10Setting Up Your MultiPASS C50 Chapter Attaching Components Assembling the MultiPASS C50Attaching the Sending Document Support Attaching the Document Support 12Setting Up Your MultiPASS C50 Chapter Attaching the Output Tray Extension 14Setting Up Your MultiPASS C50 Chapter Connecting the MultiPASS C50 to Your PCMaking Connections Chapter Setting Up Your MultiPASS C50 16Setting Up Your MultiPASS C50 Chapter Connecting the Telephone Line Chapter Setting Up Your MultiPASS C50 18Setting Up Your MultiPASS C50 Chapter Connecting the Power Cord PUT in Cartridge Please Wait Getting Acquainted with Your MultiPASS C50 20Setting Up Your MultiPASS C50 ChapterFront View Handset Option Rear View Inside the Printer Cover 22Setting Up Your MultiPASS C50 Chapter Document feed lever Receive Mode buttonResolution button Operation Panel 24Setting Up Your MultiPASS C50 Chapter Special Function Buttons T. button 26Setting Up Your MultiPASS C50 ChapterButton Guidelines for Using and Maintaining BJ Cartridges Selecting and Installing a BJ Cartridge 28Setting Up Your MultiPASS C50 Chapter BCI-21 Black ink tank Choosing the Best CartridgeBC-20 Black BJ Cartridge BC-21/21e Colour BJ Cartridge SB-21 BJ Cartridge Container 30Setting Up Your MultiPASS C50 ChapterBC-22/22e Photo Colour BJ Cartridge BC-29F Fluorescent BJ Cartridge Installing the BJ Cartridge 32Setting Up Your MultiPASS C50 Chapter Chapter Setting Up Your MultiPASS C50 34Setting Up Your MultiPASS C50 Chapter Press Cartridge Cartridge Storing BJ Cartridges 36Setting Up Your MultiPASS C50 Chapter Plain paper Selecting and Loading the Print MediaSelecting the Print Media Plain Media Canon Media 38Setting Up Your MultiPASS C50 Chapter Fabric Sheets FS-101 Canon High-Gloss Film HG-101Shirt Transfers TR-101 Printable Area A4 size Letter size 40Setting Up Your MultiPASS C50 ChapterPrintable Area Plain Paper and Special Media Printable Area European DL Commercial No Envelopes 42Setting Up Your MultiPASS C50 Chapter Adjusting the Paper Thickness Lever Lever position Medium Black Colour Loading the Print Media 44Setting Up Your MultiPASS C50 ChapterMedium Maximum stack size Envelope size Paper weightLoading Print Media for Automatic Feed Paper size 46Setting Up Your MultiPASS C50 Chapter Make sure the top of the stack is below the paper limit mark Glossy paper 48Setting Up Your MultiPASS C50 Chapter Loading Print Media for Manual Feed 50Setting Up Your MultiPASS C50 Chapter Using Canons Specialty PapersPrinting on High Resolution Paper HR-101 Using the Cleaning sheet included in the HR-101 package Function Printing on FS-101 Fabric Sheets 52Setting Up Your MultiPASS C50 Chapter Chapter Setting Up Your MultiPASS C50 Method 2 MultiPASS Desktop Manager 54Setting Up Your MultiPASS C50 ChapterEntering User Information in the MultiPASS C50 Method 1 MultiPASS C50 Operation Panel Guidelines for Entering Information 56Setting Up Your MultiPASS C50 Chapter Entering Numbers, Letters, and SymbolsButton Uppercase Lowercase Entering two letters from the same group Editing InformationAAA Entering a single letter Date & Time 58Setting Up Your MultiPASS C50 ChapterEntering Your Identication Information Function Touch Tone Rotary Pulse Unit NameCanon a TEL Line Type Editing Your Identication Information 60Setting Up Your MultiPASS C50 Chapter Method 2 Using the MultiPASS C50 operation panel MultiPASS C50 SettingsList of Settings Method 1 Using the MultiPASS Desktop Manager 62Setting Up Your MultiPASS C50 Chapter General Settings Unit Telephone # Sending Settings Scan Contrast 64Setting Up Your MultiPASS C50 Chapter Receive Settings 66Setting Up Your MultiPASS C50 Chapter Other Options Speed Dialling Settings 68Setting Up Your MultiPASS C50 Chapter MultiPASS C50 Unit Settings STANDARD/HIGH 70Setting Up Your MultiPASS C50 Chapter Accessing the MultiPASS C50 Unit Settings RX Call Level Alarm Volume72Setting Up Your MultiPASS C50 Chapter VOL MAX MID Pause SET Standard04SEC 74Setting Up Your MultiPASS C50 Chapter Testing the MultiPASS C50 Chapter Speed Dialling Group dialling Speed Dialling MethodsOne-touch speed dialling Coded speed dialling Touch SPD Dial One-Touch Speed DiallingStoring Numbers for One-Touch Speed Dialling TEL Registration Canon U.S.A. a Name 01= 538 4500 To delete a number Name Canon U.S.A aTo change the number and/or name 05=905 795 Dialing Using One-Touch Speed Dialling Chapter Speed Dialling Telephone Number TEL= Coded Speed DiallingStoring Numbers for Coded Speed Dialling Coded Speed Dial Anon Hong Konga TEL= 12Speed Dialling Chapter Canon Europa a Name Canon Hong Kona 14Speed Dialling Chapter 06= 49 39 25 Press Coded Dial Using Coded Speed Dialling 16Speed Dialling Chapter Creating Groups for Group Dialling Group DiallingGroup Dial To store a group under a coded speed dialling code To store a group under a one-touch speed dialling button18Speed Dialling Chapter Function 20Speed Dialling Chapter Name Canon Group 1 Using Group Dialling 22Speed Dialling Chapter Chapter Sending Faxes Sending Faxes Chapter Setting the Scanning Resolution Setting the Resolution and ContrastPreparing to Send a Fax Fine Photo Standard Setting the Scanning Contrast Scan Contrast Manual Sending Via the Handset Sending MethodsMemory Sending Regular dialling Dialling MethodsPC dialling Document Ready Sending DocumentsManual Sending via the Handset Memory Used 0% TX/RX no Standard Document Ready Memory Sending10Sending Faxes Chapter Calling ScanningTransmitting OK 12Sending Faxes Chapter Cancelling SendingCANCEL? *YES #NO TX/RX Cancelled Removing the Document From the Automatic Document Feeder ADF 14Sending Faxes Chapter Auto Redial RediallingManual Redialling Automatic Redialling with Memory Sending BUSY/NO Signal Cancelling Automatic Redialling16Sending Faxes Chapter Printing Report Sending a Document to More Than One Destination Sequential Broadcasting18Sending Faxes Chapter Sending a Document Using Group Dialling 20Sending Faxes Chapter Dialling Through a SwitchboardKEY Setting PBX If you selected Earth Connection or Hooking in step Prefix Hooking Earth ConnectionPress START/COPY If you selected Prefix in step Press REDIAL/PAUSE Long Distance Dialling How to Enter Pauses22Sending Faxes Chapter Conrming a Dial Tone 24Sending Faxes Chapter Using Tone Dialling on a Pulse Line Memory Clear Report If a Power Cut Occurs 26Sending Faxes Chapter Chapter Receiving Faxes Different Ways to Receive a Fax Manual Mode FAX only Mode Setting the Receive ModeFAX only Mode ANS.MACHINE Mode Type of call Receiving Faxes and Phone Calls Automatically Fax/Tel Mode Chapter Receiving Faxes If you hear a persons voice Receiving Faxes Manually Manual ModeIf you hear a slow beep or silence Chapter Receiving Faxes Receiving Faxes Automatically FAX only Mode Using the MultiPASS C50 with an Answering Machine Using an Answering Machine ANS. Machine Mode 10Receiving Faxes Chapter Messages Displayed When Documents are Received in MemoryDocuments Received in Memory Change Cartridge Clear Paper JAM Load Paper File Print Printing a Received Fax When Your Computer Is Off12Receiving Faxes Chapter Receiving While Registering, Copying, or Printing 14Receiving Faxes Chapter Cancelling an Incoming Fax Chapter Scanning Documents and Making Copies Quantity WeightScanning Documents Types of Documents You Can Scan Quantity N 1 Thickness Problem documents Effective Image Size Selecting Automatic/Manual Document Feed Loading Documents for Automatic Feed Adjust the document guides to the width of the document Scanning Documents and Making Copies Chapter Trouble With Multipage Documents 10Scanning Documents and Making Copies Chapter Loading Documents for Manual Feed Chapter Scanning Documents and Making Copies 12Scanning Documents and Making Copies Chapter Color Fine Color Draft Color Snapshot Making CopiesFine Fine Photo 14Scanning Documents and Making Copies Chapter Copy 80% Copy 16Scanning Documents and Making Copies Chapter Chapter Printing From Your PC Selecting Paper Types Paper HandlingPrinting on Envelopes Flap Press Down Firmly on the Edges of the Flap Make sure the ¯aps of the envelopes are ¯at and not curled MultiPASS C50 is now ready to print envelopes Selecting Paper and Other Print Media Some Advice for Colour PrintingUnderstanding Your Applications Capabilities Understanding Your Computers Monitor and Colour Improving Print Speed Controlling Printing Costs 10Printing From Your PC Chapter Chapter Troubleshooting Troubleshooting Chapter If You Cannot Solve the Problem Problem See Problems Index ProblemSee Jams in the Automatic Document Feeder ADF Paper Jams Chapter Troubleshooting Jams in the Sheet Feeder Problem Possible cause Solution Problems Feeding Paper into the Sheet Feeder 10Troubleshooting Chapter Problem Possible cause Solution 12Troubleshooting Chapter Faxing ProblemsSending Faxes Problem Possible cause Solution Receiving Faxes 14Troubleshooting Chapter Start 16Troubleshooting Chapter Telephone Problems 18Troubleshooting Chapter Copying Problems Printing Problems 20Troubleshooting Chapter Problem Possible cause Solution 22Troubleshooting Chapter See the MultiPASS Desktop 24Troubleshooting Chapter Print Quality Problems Problem Possible cause Solution 26Troubleshooting Chapter Colour Printing and Copying Problems See the MultiPASS Desktop 28Troubleshooting Chapter General Problems 30Troubleshooting Chapter Error Codes, Messages, and Solutions Check Paper Size DOC TOO Long 32Troubleshooting Chapter No Answer Recd in Memory 34Troubleshooting Chapter Maintaining Your MultiPASS C50 Cleaning the MultiPASS C50s Exterior Cleaning the MultiPASS C50Cleaning the MultiPASS C50s Interior Do not Touch Print Head Do not Touch the Ribbon Cable Cleaning the Scanner Components Separation guide Separation rollerWhite sheet and scanning glass Maintaining Your MultiPASS C50 Chapter Chapter Maintaining Your MultiPASS C50 Printing the Nozzle Check Pattern Maintaining BJ CartridgesNozzle Check Head Cleaning Cleaning and Testing the BJ Cartridge Print Head 10Maintaining Your MultiPASS C50 Chapter When to Replace the BJ Cartridge Chapter Maintaining Your MultiPASS C50 12Maintaining Your MultiPASS C50 Chapter Replacing the BJ Cartridge Print Head 14Maintaining Your MultiPASS C50 Chapter Damage the unit 16Maintaining Your MultiPASS C50 Chapter Replacing an Ink Tank in the BC-21/21e Colour BJ Cartridge 18Maintaining Your MultiPASS C50 Chapter Do not Touch 20Maintaining Your MultiPASS C50 Chapter Slide the new ink tank into the empty slot Transporting the MultiPASS C50 22Maintaining Your MultiPASS C50 Chapter Appendix a Specications General Interface Plain Paper FaxEnvironmental requirements Applicable standards Copier Multiple copies TelephoneReduction sizes Copy speed Printer Printable area A4 size Letter size Legal size Printable Area Papers Printable Area Envelopes Ink colour ContentsContents/colour BC-20 Black BJ cartridge Print head 10Specications Appendix a Scanner Document Sizes When the document feed lever is set to Manual document feed 12Specications Appendix a MultiPASS Desktop Manager for WindowsH PC Interface 14Specications Appendix a Appendix B Options Optional Handset Package Contents Appendix B Options B-3 Attaching the Handset to Your Unit 4Options Appendix B Appendix B Options B-5 6Options Appendix B Control Panel and Functions TONE/PULSE Switch Ringer Switch# Button 8Options Appendix B Maintaining Your Handset Application program Auto FAX/TEL switchingActivity report Address Book Glossary Code Bubble Jet BJ printingCentronics Character set Cpi Delayed sendingComposite black Control code Document Dual access MultitaskingFactory default Dithering Graphic FAX/TEL switchingForm feed G3, Group 3 fax machine Ink Jet printer HalftoneHue Ieee Jack Line weightInterface cable Interface port MultiPASS Desktop Manager for Windows software Memory broadcastMemory sending Modem Orientation Off-lineOn-line One-touch speed dialling buttons Portrait orientation PhotoPlaten Point size Receiving Quick-on-line sendingReception Redialling-manual Reduction modeReset Redialling-automatic Saturation Rotary pulseScanning contrast Sending speed Smoothing modeSender ID Sending Transmit Tone/pulse settingTimed sending Transaction number Typestyle TypefaceUhqtm Ultra High Quality Glossary Index Index CF-102 See Transparencies CF-102 Manager HG-101 See High-Gloss Film HG-101 High-Gloss Film HG-1012-39 LC-301 See Bubble Jet Paper LC-301 LCD display Index Paper thickness lever Index Index Support See Customer support Uhqtm See Ultra High Quality