Canon MultiPASSTM C50 manual Problem Possible cause Solution

Problem Possible cause Solution

The BJ cartridge moves, but no print appears on the paper

The BJ cartridge or an ink tank may not be installed properly.

The BJ cartridge print head may need cleaning.

An ink tank may be empty.

Make sure the BJ cartridge and any ink tanks are properly installed. See page 2-31.

Clean the print head. See page 9-9.

Replace empty ink tanks as needed. See page 9-17.

The MultiPASS C50 suspends	The print head may have
printing after each line	become too hot. If this
	happens, the MultiPASS C50
	slows down to cool the print
	head.

You do not need to do anything. Allow the MultiPASS C50 to ®nish the current print job and then let it sit awhile to cool.

Your PC indicates a device time-out

A device time-out occurs when the PC sends data to the MultiPASS C50, but the MultiPASS C50 does not respond. The MultiPASS C50 may be unplugged, not connected to the PC, or have a paper jam.

Make sure the MultiPASS C50 is plugged in, and that its interface cable is securely attached to the MultiPASS C50 and the PC.

Clear any paper jams, and make sure paper is loaded properly in the sheet feeder.

Chapter 8 Troubleshooting 8-21