Problem | Possible cause | Solution |
The print quality is poor | You may not be using the |
| correct paper. |
Make sure the paper in the sheet feeder meets the speci®cations given in Appendix A.
The sending fax machine may not be operating properly.
Make a copy with your MultiPASS C50. If the copy looks OK, then your MultiPASS C50 is operating properly. Contact the sender and have them check their fax machine.
Also see ºPrinting Problemsº on page
The MultiPASS C50 cannot receive faxes using ECM (ECM RX does not appear in the LCD display when receiving)
The sending fax machine may not support ECM.
ECM reception may not be selected.
If the sending fax does not support ECM, then the MultiPASS C50 receives the fax in normal mode without error checking.
Make sure the ECM option in the Receive Fax tab is selected. See the MultiPASS Desktop Manager User's Guide.
Nothing prints | The orange tape may not |
| have been removed from the |
| BJ cartridge when it was |
| installed. |
Be sure to remove the tape from the BJ cartridge when you install it. See page
The BJ cartridge may not have been installed properly.
The print head unit may need cleaning.
The BJ cartridge may need to be replaced.
Make sure the cartridge is installed correctly. See page
Clean the print head. See page
See page
| Chapter 8 |
