Canon MultiPASSTM C50 manual 22Troubleshooting Chapter

Models: MultiPASSTM C50

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Problem

Possible cause

Solution

The printed output is not what you expected

There may be a communication problem between the MultiPASS C50 and your PC.

Make sure the PC and the application are con®gured correctly for communicating with the MultiPASS C50. See the MultiPASS Desktop Manager User's Guide.

The interface cable may not

Check the interface cable's

be securely connected to the

connections. See page 2-14.

MultiPASS C50 and the

 

computer.

 

The interface cable may not be the correct type.

Make sure you are using the parallel cable supplied with the MultiPASS C50 unit. See page 2-14.

The interface cable may be too long.

You may not be using the correct printer driver.

Make sure your parallel cable is less than 2 metres long.

Make sure you have selected the MultiPASS C50 Printer Driver in the Printer's dialog box or from your application's printer dialog. See the MultiPASS Desktop Manager User's Guide.

You may not have the best media type selected.

Try selecting Coated Paper for the Media Type rather than Plain Paper. See the MultiPASS Desktop Manager User's Guide.

Previous software settings

Make sure the MultiPASS C50

may not be cleared.

was cleared of the previous

 

software settings before the print

 

job started. See the application's

 

documentation.

 

 

8-22Troubleshooting

Chapter 8

Page 210
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Canon MultiPASSTM C50 manual 22Troubleshooting Chapter