Canon MultiPASSTM C50 manual Telephone Problems

Problem Possible cause Solution

Received faxes are blotched	The telephone lines may be in
or uneven	poor condition, or you may
	have a bad connection.

Use ECM receiving to try eliminate such problems. However, if the telephone lines are in poor condition, you may need to have the fax sent again.

The sending fax machine may not be functioning properly.

The sending fax machine usually determines the fax's quality. Call the sender and have them make sure the top cover and scanning glass on their fax machine are clean.

Errors occur frequently while	The telephone lines may be in
receiving	poor condition, or you may
	have a bad connection.

Lower the speed at which the unit receives faxes in the Speed setting in the Receive Fax tab. See the MultiPASS Desktop Manager User's Guide.

Telephone Problems

Problem Possible cause Solution

The MultiPASS C50 cannot	The telephone line may not
dial	be connected properly.

Make sure the telephone line is securely connected to the MultiPASS C50. See page 2-16.

The MultiPASS C50 may not be set for the type of telephone line you have (pulse/tone).

Make sure the MultiPASS C50 is set for the type of phone line you have. See page 2-58. (If you are not sure what type of line you have, contact your local telephone company.)

The phone disconnects while	The MultiPASS C50 may not
you are talking on the line	be plugged in properly.

Make sure the MultiPASS C50 is correctly plugged into a wall outlet.

Chapter 8 Troubleshooting 8-17