Copying Problems

Problem

Possible cause

Solution

The MultiPASS C50 will not make a copy

The MultiPASS C50 may have a BC-21/21e Colour BJ cartridge installed, and its black ink tank may be empty.

Replace the empty ink tank. See page 9-17.

The MultiPASS C50 may have a BC-22/22e Photo Colour BJ cartridge or a BC-29F Fluorescent BJ cartridge installed.

The MultiPASS C50 does not make copies while the BC-22/22e Photo Colour BJ cartridge or a BC-29F Fluorescent BJ cartridge is installed. Replace the cartridge with a BC-21/21e Colour BJ cartridge or BC-20 Black BJ cartridge.

The handset may be off its hook.

The document may not be placed in the Automatic Document Feeder (ADF) correctly.

The MultiPASS C50 may not be operating properly.

Make sure the handset is on its cradle.

Make sure the document you are copying is set in the Automatic Document Feeder (ADF) properly, and the LCD display shows DOCUMENT READY. See page 6-6.

Make sure the document feed lever is set correctly. See page 6-5 for details.

Print a document from your PC to make sure the MultiPASS C50 is working properly. See the MultiPASS Desktop Manager User's Guide.

MEMORY FULL appears in

The MultiPASS C50's

Print out any received faxes

the LCD display when you

memory is full.

stored in memory, then start

are making multiple copies

 

making copies again. See

 

 

page 5-12.

 

 

 

For colour copying problems, see ºColour Printing and Copying Problemsºon page 8-26.

8-18Troubleshooting

Chapter 8

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Canon MultiPASSTM C50 manual Copying Problems, 18Troubleshooting Chapter