Chapter Troubleshooting | Canon MultiPASSTM C50 guide

Chapter 8

Troubleshooting

If You Cannot Solve the Problem	8-3
Problems Index	8-4
Paper Jams	8-6
Jams in the Automatic Document Feeder (ADF)	8-6
Jams in the Sheet Feeder	8-8
Problems Feeding Paper Into the MultiPASS C50 Sheet Feeder	8-9
Faxing Problems	8-12
Sending Faxes	8-12
Receiving Faxes	8-14
Telephone Problems	8-17
Copying Problems	8-18
Printing Problems	8-19
Print Quality Problems	8-24
Colour Printing and Copying Problems	8-26
General Problems	8-29
Error Codes, Messages, and Solutions	8-30

Chapter 8

Troubleshooting

8-1

Image 189

Canon MultiPASSTM C50 manual Chapter Troubleshooting

Contents

MultiPASSTM C50 Preface Copyright Iii Trademarks EEC Contents Contents Vii Viii Troubleshooting Appendix a Appendix BGlossary Index Introducing the MultiPASS C50 Welcome Main Features of the MultiPASS C50 Plain Paper Fax Features Telephone Features Colour Copier Features Colour Printer Features 300-, 400-, or 600-dpi resolution Colour Scanner FeaturesFull colour and 256-level greyscale Automatic Document Feeder ADF Introducing the MultiPASS C50 Chapter Supplies and Options BJ Print Cartridges and Ink TanksSpecial Print Media 10Introducing the MultiPASS C50 Chapter Canon Photo Kit How to Use this Guide Using Your Documentation 12Introducing the MultiPASS C50 Chapter Type Conventions Used in this Guide For Customer Support 14Introducing the MultiPASS C50 Chapter Safety Instructions Chapter Introducing the MultiPASS C50 16Introducing the MultiPASS C50 Chapter Setting Up Your MultiPASS C50 Setting Up Your MultiPASS C50 Chapter Choosing a Location for Your MultiPASS C50 618 mm 365 mm 400 mm 482 mm 281 mm Do You Have Everything? Unpacking Your MultiPASS C50 Make sure you have the following items Chapter Setting Up Your MultiPASS C50 Removing Shipping Materials Chapter Setting Up Your MultiPASS C50 10Setting Up Your MultiPASS C50 Chapter Assembling the MultiPASS C50 Attaching ComponentsAttaching the Sending Document Support Attaching the Document Support 12Setting Up Your MultiPASS C50 Chapter Attaching the Output Tray Extension Connecting the MultiPASS C50 to Your PC 14Setting Up Your MultiPASS C50 ChapterMaking Connections Chapter Setting Up Your MultiPASS C50 16Setting Up Your MultiPASS C50 Chapter Connecting the Telephone Line Chapter Setting Up Your MultiPASS C50 18Setting Up Your MultiPASS C50 Chapter Connecting the Power Cord PUT in Cartridge Please Wait 20Setting Up Your MultiPASS C50 Chapter Getting Acquainted with Your MultiPASS C50Front View Handset Option Rear View Inside the Printer Cover 22Setting Up Your MultiPASS C50 Chapter Resolution button Receive Mode buttonOperation Panel Document feed lever 24Setting Up Your MultiPASS C50 Chapter Special Function Buttons 26Setting Up Your MultiPASS C50 Chapter T. buttonButton Guidelines for Using and Maintaining BJ Cartridges Selecting and Installing a BJ Cartridge 28Setting Up Your MultiPASS C50 Chapter BC-20 Black BJ Cartridge Choosing the Best CartridgeBC-21/21e Colour BJ Cartridge BCI-21 Black ink tank BC-22/22e Photo Colour BJ Cartridge 30Setting Up Your MultiPASS C50 ChapterBC-29F Fluorescent BJ Cartridge SB-21 BJ Cartridge Container Installing the BJ Cartridge 32Setting Up Your MultiPASS C50 Chapter Chapter Setting Up Your MultiPASS C50 34Setting Up Your MultiPASS C50 Chapter Press Cartridge Cartridge Storing BJ Cartridges 36Setting Up Your MultiPASS C50 Chapter Selecting the Print Media Selecting and Loading the Print MediaPlain Media Plain paper Canon Media 38Setting Up Your MultiPASS C50 Chapter Canon High-Gloss Film HG-101 Fabric Sheets FS-101Shirt Transfers TR-101 Printable Area 40Setting Up Your MultiPASS C50 ChapterPlain Paper and Special Media Printable Area A4 size Letter size Printable Area European DL Commercial No Envelopes 42Setting Up Your MultiPASS C50 Chapter Adjusting the Paper Thickness Lever Lever position Medium Black Colour 44Setting Up Your MultiPASS C50 Chapter Loading the Print MediaMedium Maximum stack size Loading Print Media for Automatic Feed Paper weightPaper size Envelope size 46Setting Up Your MultiPASS C50 Chapter Make sure the top of the stack is below the paper limit mark Glossy paper 48Setting Up Your MultiPASS C50 Chapter Loading Print Media for Manual Feed Printing on High Resolution Paper HR-101 Using Canons Specialty PapersUsing the Cleaning sheet included in the HR-101 package 50Setting Up Your MultiPASS C50 Chapter Function Printing on FS-101 Fabric Sheets 52Setting Up Your MultiPASS C50 Chapter Chapter Setting Up Your MultiPASS C50 Entering User Information in the MultiPASS C50 54Setting Up Your MultiPASS C50 ChapterMethod 1 MultiPASS C50 Operation Panel Method 2 MultiPASS Desktop Manager Guidelines for Entering Information Entering Numbers, Letters, and Symbols 56Setting Up Your MultiPASS C50 ChapterButton Uppercase Lowercase AAA Editing InformationEntering a single letter Entering two letters from the same group Entering Your Identication Information 58Setting Up Your MultiPASS C50 ChapterFunction Date & Time Canon a Unit NameTEL Line Type Touch Tone Rotary Pulse Editing Your Identication Information 60Setting Up Your MultiPASS C50 Chapter List of Settings MultiPASS C50 SettingsMethod 1 Using the MultiPASS Desktop Manager Method 2 Using the MultiPASS C50 operation panel 62Setting Up Your MultiPASS C50 Chapter General Settings Unit Telephone # Sending Settings Scan Contrast 64Setting Up Your MultiPASS C50 Chapter Receive Settings 66Setting Up Your MultiPASS C50 Chapter Other Options Speed Dialling Settings 68Setting Up Your MultiPASS C50 Chapter MultiPASS C50 Unit Settings STANDARD/HIGH 70Setting Up Your MultiPASS C50 Chapter Accessing the MultiPASS C50 Unit Settings 72Setting Up Your MultiPASS C50 Chapter Alarm VolumeVOL MAX RX Call Level Standard MID Pause SET04SEC 74Setting Up Your MultiPASS C50 Chapter Testing the MultiPASS C50 Chapter Speed Dialling One-touch speed dialling Speed Dialling MethodsCoded speed dialling Group dialling Storing Numbers for One-Touch Speed Dialling One-Touch Speed DiallingTEL Registration Touch SPD Dial Canon U.S.A. a Name 01= 538 4500 Name Canon U.S.A a To delete a numberTo change the number and/or name 05=905 795 Dialing Using One-Touch Speed Dialling Chapter Speed Dialling Storing Numbers for Coded Speed Dialling Coded Speed DiallingCoded Speed Dial Telephone Number TEL= Anon Hong Konga TEL= 12Speed Dialling Chapter Canon Europa a Name Canon Hong Kona 14Speed Dialling Chapter 06= 49 39 25 Press Coded Dial Using Coded Speed Dialling 16Speed Dialling Chapter Group Dialling Creating Groups for Group DiallingGroup Dial To store a group under a one-touch speed dialling button To store a group under a coded speed dialling code18Speed Dialling Chapter Function 20Speed Dialling Chapter Name Canon Group 1 Using Group Dialling 22Speed Dialling Chapter Chapter Sending Faxes Sending Faxes Chapter Setting the Resolution and Contrast Setting the Scanning ResolutionPreparing to Send a Fax Fine Photo Standard Setting the Scanning Contrast Scan Contrast Sending Methods Manual Sending Via the HandsetMemory Sending Dialling Methods Regular diallingPC dialling Manual Sending via the Handset Sending DocumentsMemory Used 0% Document Ready TX/RX no Memory Sending Standard Document Ready10Sending Faxes Chapter Scanning CallingTransmitting OK CANCEL? *YES #NO Cancelling SendingTX/RX Cancelled 12Sending Faxes Chapter Removing the Document From the Automatic Document Feeder ADF 14Sending Faxes Chapter Manual Redialling RediallingAutomatic Redialling with Memory Sending Auto Redial Cancelling Automatic Redialling BUSY/NO Signal16Sending Faxes Chapter Printing Report Sequential Broadcasting Sending a Document to More Than One Destination18Sending Faxes Chapter Sending a Document Using Group Dialling KEY Setting Dialling Through a SwitchboardPBX 20Sending Faxes Chapter Press START/COPY If you selected Prefix in step Prefix Hooking Earth ConnectionPress REDIAL/PAUSE If you selected Earth Connection or Hooking in step How to Enter Pauses Long Distance Dialling22Sending Faxes Chapter Conrming a Dial Tone 24Sending Faxes Chapter Using Tone Dialling on a Pulse Line Memory Clear Report If a Power Cut Occurs 26Sending Faxes Chapter Chapter Receiving Faxes Different Ways to Receive a Fax FAX only Mode Setting the Receive ModeANS.MACHINE Mode Manual Mode FAX only Mode Type of call Receiving Faxes and Phone Calls Automatically Fax/Tel Mode Chapter Receiving Faxes Receiving Faxes Manually Manual Mode If you hear a persons voiceIf you hear a slow beep or silence Chapter Receiving Faxes Receiving Faxes Automatically FAX only Mode Using the MultiPASS C50 with an Answering Machine Using an Answering Machine ANS. Machine Mode Documents Received in Memory Messages Displayed When Documents are Received in MemoryChange Cartridge 10Receiving Faxes Chapter Clear Paper JAM Load Paper Printing a Received Fax When Your Computer Is Off File Print12Receiving Faxes Chapter Receiving While Registering, Copying, or Printing 14Receiving Faxes Chapter Cancelling an Incoming Fax Chapter Scanning Documents and Making Copies Scanning Documents WeightTypes of Documents You Can Scan Quantity Quantity N 1 Thickness Problem documents Effective Image Size Selecting Automatic/Manual Document Feed Loading Documents for Automatic Feed Adjust the document guides to the width of the document Scanning Documents and Making Copies Chapter Trouble With Multipage Documents 10Scanning Documents and Making Copies Chapter Loading Documents for Manual Feed Chapter Scanning Documents and Making Copies 12Scanning Documents and Making Copies Chapter Fine Making CopiesFine Photo Color Fine Color Draft Color Snapshot 14Scanning Documents and Making Copies Chapter Copy 80% Copy 16Scanning Documents and Making Copies Chapter Chapter Printing From Your PC Paper Handling Selecting Paper TypesPrinting on Envelopes Flap Press Down Firmly on the Edges of the Flap Make sure the ¯aps of the envelopes are ¯at and not curled MultiPASS C50 is now ready to print envelopes Some Advice for Colour Printing Selecting Paper and Other Print MediaUnderstanding Your Applications Capabilities Understanding Your Computers Monitor and Colour Improving Print Speed Controlling Printing Costs 10Printing From Your PC Chapter Chapter Troubleshooting Troubleshooting Chapter If You Cannot Solve the Problem Problem See Problems Index ProblemSee Jams in the Automatic Document Feeder ADF Paper Jams Chapter Troubleshooting Jams in the Sheet Feeder Problem Possible cause Solution Problems Feeding Paper into the Sheet Feeder 10Troubleshooting Chapter Problem Possible cause Solution Faxing Problems 12Troubleshooting ChapterSending Faxes Problem Possible cause Solution Receiving Faxes 14Troubleshooting Chapter Start 16Troubleshooting Chapter Telephone Problems 18Troubleshooting Chapter Copying Problems Printing Problems 20Troubleshooting Chapter Problem Possible cause Solution 22Troubleshooting Chapter See the MultiPASS Desktop 24Troubleshooting Chapter Print Quality Problems Problem Possible cause Solution 26Troubleshooting Chapter Colour Printing and Copying Problems See the MultiPASS Desktop 28Troubleshooting Chapter General Problems 30Troubleshooting Chapter Error Codes, Messages, and Solutions Check Paper Size DOC TOO Long 32Troubleshooting Chapter No Answer Recd in Memory 34Troubleshooting Chapter Maintaining Your MultiPASS C50 Cleaning the MultiPASS C50 Cleaning the MultiPASS C50s ExteriorCleaning the MultiPASS C50s Interior Do not Touch Print Head Do not Touch the Ribbon Cable Cleaning the Scanner Components Separation roller Separation guideWhite sheet and scanning glass Maintaining Your MultiPASS C50 Chapter Chapter Maintaining Your MultiPASS C50 Maintaining BJ Cartridges Printing the Nozzle Check PatternNozzle Check Head Cleaning Cleaning and Testing the BJ Cartridge Print Head 10Maintaining Your MultiPASS C50 Chapter When to Replace the BJ Cartridge Chapter Maintaining Your MultiPASS C50 12Maintaining Your MultiPASS C50 Chapter Replacing the BJ Cartridge Print Head 14Maintaining Your MultiPASS C50 Chapter Damage the unit 16Maintaining Your MultiPASS C50 Chapter Replacing an Ink Tank in the BC-21/21e Colour BJ Cartridge 18Maintaining Your MultiPASS C50 Chapter Do not Touch 20Maintaining Your MultiPASS C50 Chapter Slide the new ink tank into the empty slot Transporting the MultiPASS C50 22Maintaining Your MultiPASS C50 Chapter Appendix a Specications General Environmental requirements Plain Paper FaxApplicable standards Interface Copier Reduction sizes TelephoneCopy speed Multiple copies Printer Printable area A4 size Letter size Legal size Printable Area Papers Printable Area Envelopes Contents/colour ContentsBC-20 Black BJ cartridge Print head Ink colour 10Specications Appendix a Scanner Document Sizes When the document feed lever is set to Manual document feed 12Specications Appendix a MultiPASS Desktop Manager for WindowsH PC Interface 14Specications Appendix a Appendix B Options Optional Handset Package Contents Appendix B Options B-3 Attaching the Handset to Your Unit 4Options Appendix B Appendix B Options B-5 6Options Appendix B Control Panel and Functions Ringer Switch TONE/PULSE Switch# Button 8Options Appendix B Maintaining Your Handset Activity report Auto FAX/TEL switchingAddress Book Application program Glossary Centronics Bubble Jet BJ printingCharacter set Code Composite black Delayed sendingControl code Cpi Factory default Dual access MultitaskingDithering Document Form feed FAX/TEL switchingG3, Group 3 fax machine Graphic Hue HalftoneIeee Ink Jet printer Interface cable Line weightInterface port Jack Memory sending Memory broadcastModem MultiPASS Desktop Manager for Windows software On-line Off-lineOne-touch speed dialling buttons Orientation Platen PhotoPoint size Portrait orientation Quick-on-line sending ReceivingReception Reset Reduction modeRedialling-automatic Redialling-manual Rotary pulse SaturationScanning contrast Sender ID Smoothing modeSending Sending speed Timed sending Tone/pulse settingTransaction number Transmit Typeface TypestyleUhqtm Ultra High Quality Glossary Index Index CF-102 See Transparencies CF-102 Manager HG-101 See High-Gloss Film HG-101 High-Gloss Film HG-1012-39 LC-301 See Bubble Jet Paper LC-301 LCD display Index Paper thickness lever Index Index Support See Customer support Uhqtm See Ultra High Quality