Paper Jams | Canon MultiPASSTM C50 guide

Paper Jams

On occasion, the document feeding into the MultiPASS C50's Automatic Document Feeder (ADF) or the paper in its sheet feeder may misfeed or jam. If this happens, you can usually ®x the problem using one of the following procedures.

You do not need to unplug the MultiPASS C50 while clearing paper jams.

Jams in the Automatic Document Feeder (ADF)

Use this procedure if the document in the MultiPASS C50's Automatic Document Feeder (ADF) jams or misfeeds. (If this occurs, the message CHECK DOCUMENT appears in the display.)

1. Press STOP.

Do not try to pull the document out without opening the operation panel, or you may tear or smudge the document.

2. Open the operation panel by gently pulling it toward you.

8-6

Troubleshooting

Chapter 8

Image 194

Canon MultiPASSTM C50 manual Paper Jams, Jams in the Automatic Document Feeder ADF

Contents

MultiPASSTM C50 Copyright Preface Trademarks Iii EEC Contents Contents Vii Viii Troubleshooting Glossary Index Appendix aAppendix B Introducing the MultiPASS C50 Welcome Main Features of the MultiPASS C50 Plain Paper Fax Features Colour Copier Features Telephone Features Colour Printer Features Full colour and 256-level greyscale Colour Scanner Features300-, 400-, or 600-dpi resolution Automatic Document Feeder ADF Introducing the MultiPASS C50 Chapter Special Print Media Supplies and OptionsBJ Print Cartridges and Ink Tanks Canon Photo Kit 10Introducing the MultiPASS C50 Chapter Using Your Documentation How to Use this Guide Type Conventions Used in this Guide 12Introducing the MultiPASS C50 Chapter For Customer Support Safety Instructions 14Introducing the MultiPASS C50 Chapter Chapter Introducing the MultiPASS C50 16Introducing the MultiPASS C50 Chapter Setting Up Your MultiPASS C50 Setting Up Your MultiPASS C50 Chapter Choosing a Location for Your MultiPASS C50 618 mm 365 mm 400 mm 482 mm 281 mm Unpacking Your MultiPASS C50 Do You Have Everything? Make sure you have the following items Chapter Setting Up Your MultiPASS C50 Removing Shipping Materials Chapter Setting Up Your MultiPASS C50 10Setting Up Your MultiPASS C50 Chapter Attaching the Sending Document Support Assembling the MultiPASS C50Attaching Components 12Setting Up Your MultiPASS C50 Chapter Attaching the Document Support Attaching the Output Tray Extension Making Connections Connecting the MultiPASS C50 to Your PC14Setting Up Your MultiPASS C50 Chapter Chapter Setting Up Your MultiPASS C50 Connecting the Telephone Line 16Setting Up Your MultiPASS C50 Chapter Chapter Setting Up Your MultiPASS C50 Connecting the Power Cord 18Setting Up Your MultiPASS C50 Chapter Please Wait PUT in Cartridge Front View 20Setting Up Your MultiPASS C50 ChapterGetting Acquainted with Your MultiPASS C50 Rear View Handset Option 22Setting Up Your MultiPASS C50 Chapter Inside the Printer Cover Operation Panel Receive Mode buttonResolution button Document feed lever 24Setting Up Your MultiPASS C50 Chapter Special Function Buttons Button 26Setting Up Your MultiPASS C50 ChapterT. button Selecting and Installing a BJ Cartridge Guidelines for Using and Maintaining BJ Cartridges 28Setting Up Your MultiPASS C50 Chapter BC-21/21e Colour BJ Cartridge Choosing the Best CartridgeBC-20 Black BJ Cartridge BCI-21 Black ink tank BC-29F Fluorescent BJ Cartridge 30Setting Up Your MultiPASS C50 ChapterBC-22/22e Photo Colour BJ Cartridge SB-21 BJ Cartridge Container Installing the BJ Cartridge 32Setting Up Your MultiPASS C50 Chapter Chapter Setting Up Your MultiPASS C50 34Setting Up Your MultiPASS C50 Chapter Cartridge Press Cartridge 36Setting Up Your MultiPASS C50 Chapter Storing BJ Cartridges Plain Media Selecting and Loading the Print MediaSelecting the Print Media Plain paper 38Setting Up Your MultiPASS C50 Chapter Canon Media Shirt Transfers TR-101 Canon High-Gloss Film HG-101Fabric Sheets FS-101 Plain Paper and Special Media 40Setting Up Your MultiPASS C50 ChapterPrintable Area Printable Area A4 size Letter size Envelopes Printable Area European DL Commercial No Adjusting the Paper Thickness Lever 42Setting Up Your MultiPASS C50 Chapter Lever position Medium Black Colour Medium Maximum stack size 44Setting Up Your MultiPASS C50 ChapterLoading the Print Media Paper size Paper weightLoading Print Media for Automatic Feed Envelope size 46Setting Up Your MultiPASS C50 Chapter Make sure the top of the stack is below the paper limit mark 48Setting Up Your MultiPASS C50 Chapter Glossy paper Loading Print Media for Manual Feed Using the Cleaning sheet included in the HR-101 package Using Canons Specialty PapersPrinting on High Resolution Paper HR-101 50Setting Up Your MultiPASS C50 Chapter Function 52Setting Up Your MultiPASS C50 Chapter Printing on FS-101 Fabric Sheets Chapter Setting Up Your MultiPASS C50 Method 1 MultiPASS C50 Operation Panel 54Setting Up Your MultiPASS C50 ChapterEntering User Information in the MultiPASS C50 Method 2 MultiPASS Desktop Manager Guidelines for Entering Information Button Uppercase Lowercase Entering Numbers, Letters, and Symbols56Setting Up Your MultiPASS C50 Chapter Entering a single letter Editing InformationAAA Entering two letters from the same group Function 58Setting Up Your MultiPASS C50 ChapterEntering Your Identication Information Date & Time TEL Line Type Unit NameCanon a Touch Tone Rotary Pulse 60Setting Up Your MultiPASS C50 Chapter Editing Your Identication Information Method 1 Using the MultiPASS Desktop Manager MultiPASS C50 SettingsList of Settings Method 2 Using the MultiPASS C50 operation panel General Settings 62Setting Up Your MultiPASS C50 Chapter Sending Settings Unit Telephone # 64Setting Up Your MultiPASS C50 Chapter Scan Contrast Receive Settings 66Setting Up Your MultiPASS C50 Chapter Speed Dialling Settings Other Options MultiPASS C50 Unit Settings 68Setting Up Your MultiPASS C50 Chapter STANDARD/HIGH 70Setting Up Your MultiPASS C50 Chapter Accessing the MultiPASS C50 Unit Settings VOL MAX Alarm Volume72Setting Up Your MultiPASS C50 Chapter RX Call Level 04SEC StandardMID Pause SET Testing the MultiPASS C50 74Setting Up Your MultiPASS C50 Chapter Chapter Speed Dialling Coded speed dialling Speed Dialling MethodsOne-touch speed dialling Group dialling TEL Registration One-Touch Speed DiallingStoring Numbers for One-Touch Speed Dialling Touch SPD Dial Name Canon U.S.A. a 01= 538 4500 To change the number and/or name Name Canon U.S.A aTo delete a number 05=905 795 Using One-Touch Speed Dialling Dialing Chapter Speed Dialling Coded Speed Dial Coded Speed DiallingStoring Numbers for Coded Speed Dialling Telephone Number TEL= TEL= Anon Hong Konga 12Speed Dialling Chapter Name Canon Hong Kona Canon Europa a 06= 49 39 25 14Speed Dialling Chapter Using Coded Speed Dialling Press Coded Dial 16Speed Dialling Chapter Group Dial Group DiallingCreating Groups for Group Dialling 18Speed Dialling Chapter To store a group under a one-touch speed dialling buttonTo store a group under a coded speed dialling code Function Name Canon Group 1 20Speed Dialling Chapter Using Group Dialling 22Speed Dialling Chapter Chapter Sending Faxes Sending Faxes Chapter Preparing to Send a Fax Setting the Resolution and ContrastSetting the Scanning Resolution Setting the Scanning Contrast Fine Photo Standard Scan Contrast Memory Sending Sending MethodsManual Sending Via the Handset PC dialling Dialling MethodsRegular dialling Memory Used 0% Sending DocumentsManual Sending via the Handset Document Ready TX/RX no 10Sending Faxes Chapter Memory SendingStandard Document Ready Transmitting OK ScanningCalling TX/RX Cancelled Cancelling SendingCANCEL? *YES #NO 12Sending Faxes Chapter Removing the Document From the Automatic Document Feeder ADF 14Sending Faxes Chapter Automatic Redialling with Memory Sending RediallingManual Redialling Auto Redial 16Sending Faxes Chapter Cancelling Automatic RediallingBUSY/NO Signal Printing Report 18Sending Faxes Chapter Sequential BroadcastingSending a Document to More Than One Destination Sending a Document Using Group Dialling PBX Dialling Through a SwitchboardKEY Setting 20Sending Faxes Chapter Press REDIAL/PAUSE Prefix Hooking Earth ConnectionPress START/COPY If you selected Prefix in step If you selected Earth Connection or Hooking in step 22Sending Faxes Chapter How to Enter PausesLong Distance Dialling Conrming a Dial Tone Using Tone Dialling on a Pulse Line 24Sending Faxes Chapter If a Power Cut Occurs Memory Clear Report 26Sending Faxes Chapter Chapter Receiving Faxes Different Ways to Receive a Fax ANS.MACHINE Mode Setting the Receive ModeFAX only Mode Manual Mode FAX only Mode Receiving Faxes and Phone Calls Automatically Fax/Tel Mode Type of call Chapter Receiving Faxes If you hear a slow beep or silence Receiving Faxes Manually Manual ModeIf you hear a persons voice Chapter Receiving Faxes Receiving Faxes Automatically FAX only Mode Using an Answering Machine ANS. Machine Mode Using the MultiPASS C50 with an Answering Machine Change Cartridge Messages Displayed When Documents are Received in MemoryDocuments Received in Memory 10Receiving Faxes Chapter Load Paper Clear Paper JAM 12Receiving Faxes Chapter Printing a Received Fax When Your Computer Is OffFile Print Receiving While Registering, Copying, or Printing Cancelling an Incoming Fax 14Receiving Faxes Chapter Chapter Scanning Documents and Making Copies Types of Documents You Can Scan WeightScanning Documents Quantity Problem documents Quantity N 1 Thickness Effective Image Size Selecting Automatic/Manual Document Feed Loading Documents for Automatic Feed Adjust the document guides to the width of the document Scanning Documents and Making Copies Chapter Trouble With Multipage Documents Loading Documents for Manual Feed 10Scanning Documents and Making Copies Chapter Chapter Scanning Documents and Making Copies 12Scanning Documents and Making Copies Chapter Fine Photo Making CopiesFine Color Fine Color Draft Color Snapshot Copy 80% 14Scanning Documents and Making Copies Chapter Copy 16Scanning Documents and Making Copies Chapter Chapter Printing From Your PC Printing on Envelopes Paper HandlingSelecting Paper Types Flap Press Down Firmly on the Edges of the Flap Make sure the ¯aps of the envelopes are ¯at and not curled MultiPASS C50 is now ready to print envelopes Understanding Your Applications Capabilities Some Advice for Colour PrintingSelecting Paper and Other Print Media Understanding Your Computers Monitor and Colour Improving Print Speed Controlling Printing Costs 10Printing From Your PC Chapter Chapter Troubleshooting Troubleshooting Chapter If You Cannot Solve the Problem Problems Index Problem See ProblemSee Paper Jams Jams in the Automatic Document Feeder ADF Chapter Troubleshooting Jams in the Sheet Feeder Problems Feeding Paper into the Sheet Feeder Problem Possible cause Solution 10Troubleshooting Chapter Problem Possible cause Solution Sending Faxes Faxing Problems12Troubleshooting Chapter Problem Possible cause Solution 14Troubleshooting Chapter Receiving Faxes Start 16Troubleshooting Chapter Telephone Problems Copying Problems 18Troubleshooting Chapter Printing Problems 20Troubleshooting Chapter Problem Possible cause Solution 22Troubleshooting Chapter See the MultiPASS Desktop Print Quality Problems 24Troubleshooting Chapter Problem Possible cause Solution Colour Printing and Copying Problems 26Troubleshooting Chapter See the MultiPASS Desktop 28Troubleshooting Chapter General Problems Error Codes, Messages, and Solutions 30Troubleshooting Chapter Check Paper Size 32Troubleshooting Chapter DOC TOO Long No Answer 34Troubleshooting Chapter Recd in Memory Maintaining Your MultiPASS C50 Cleaning the MultiPASS C50s Interior Cleaning the MultiPASS C50Cleaning the MultiPASS C50s Exterior Do not Touch Print Head Do not Touch the Ribbon Cable Cleaning the Scanner Components White sheet and scanning glass Separation rollerSeparation guide Maintaining Your MultiPASS C50 Chapter Chapter Maintaining Your MultiPASS C50 Nozzle Check Maintaining BJ CartridgesPrinting the Nozzle Check Pattern Cleaning and Testing the BJ Cartridge Print Head Head Cleaning When to Replace the BJ Cartridge 10Maintaining Your MultiPASS C50 Chapter Chapter Maintaining Your MultiPASS C50 Replacing the BJ Cartridge 12Maintaining Your MultiPASS C50 Chapter Print Head 14Maintaining Your MultiPASS C50 Chapter Damage the unit 16Maintaining Your MultiPASS C50 Chapter Replacing an Ink Tank in the BC-21/21e Colour BJ Cartridge 18Maintaining Your MultiPASS C50 Chapter Do not Touch Slide the new ink tank into the empty slot 20Maintaining Your MultiPASS C50 Chapter Transporting the MultiPASS C50 22Maintaining Your MultiPASS C50 Chapter Appendix a Specications General Applicable standards Plain Paper FaxEnvironmental requirements Interface Copier Copy speed TelephoneReduction sizes Multiple copies Printer Printable Area Papers Printable area A4 size Letter size Legal size Printable Area Envelopes BC-20 Black BJ cartridge Print head ContentsContents/colour Ink colour Scanner 10Specications Appendix a When the document feed lever is set to Manual document feed Document Sizes 12Specications Appendix a PC Interface MultiPASS Desktop Manager for WindowsH 14Specications Appendix a Appendix B Options Package Contents Optional Handset Attaching the Handset to Your Unit Appendix B Options B-3 4Options Appendix B Appendix B Options B-5 Control Panel and Functions 6Options Appendix B # Button Ringer SwitchTONE/PULSE Switch Maintaining Your Handset 8Options Appendix B Address Book Auto FAX/TEL switchingActivity report Application program Glossary Character set Bubble Jet BJ printingCentronics Code Control code Delayed sendingComposite black Cpi Dithering Dual access MultitaskingFactory default Document G3, Group 3 fax machine FAX/TEL switchingForm feed Graphic Ieee HalftoneHue Ink Jet printer Interface port Line weightInterface cable Jack Modem Memory broadcastMemory sending MultiPASS Desktop Manager for Windows software One-touch speed dialling buttons Off-lineOn-line Orientation Point size PhotoPlaten Portrait orientation Reception Quick-on-line sendingReceiving Redialling-automatic Reduction modeReset Redialling-manual Scanning contrast Rotary pulseSaturation Sending Smoothing modeSender ID Sending speed Transaction number Tone/pulse settingTimed sending Transmit Uhqtm Ultra High Quality TypefaceTypestyle Glossary Index Index CF-102 See Transparencies CF-102 Manager HG-101 See High-Gloss Film HG-101 High-Gloss Film HG-1012-39 LC-301 See Bubble Jet Paper LC-301 LCD display Index Paper thickness lever Index Index Support See Customer support Uhqtm See Ultra High Quality