Corporate Headquarters | Cisco Systems OL-7371-02 instruction

Installation Guide for Cisco Unity Voice Messaging with Microsoft Exchange 2003/2000 (With Failover Configured)

Release 4.0(5) and Later

Revised March 9, 2006

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive San Jose, CA 95134-1706

USA http://www.cisco.com Tel: 408 526-4000

800553-NETS (6387)

Fax: 408 526-4100

Text Part Number: OL-7371-02

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Cisco Systems manual Corporate Headquarters, Text Part Number OL-7371-02

Contents

Text Part Number OL-7371-02 Corporate HeadquartersPage Iii N T E N T S Disabling the Found New Hardware Wizard for the Voice Cards Setting Up Exchange Determining the Partner Exchange Server Authentication Vii Starting the Cisco Unity Software B-3 Viii Documentation Conventions Audience and UseConvention Description Ctrl-Alt-Delete System Configuration SettingsPanel Phone and Modem Options Avvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige Sicherheitshinweise Xii Aviso Instruções Importantes DE Segurança Cisco.com Cisco Unity Documentation Obtaining DocumentationXiii Cisco Product Security Overview Documentation FeedbackProduct Documentation DVD Ordering Documentation Obtaining Technical Assistance Reporting Security Problems in Cisco Products Definitions of Service Request Severity Submitting a Service RequestCisco Technical Support & Documentation Website Xvi Xvii Obtaining Additional Publications and Information Xviii Overview of Mandatory Tasks for Installing Cisco Unity Page OL-7371-02 Page Overview of Mandatory Tasks for Installing Cisco Unity Part 5 Customizing the Cisco Unity Conversation Part 6 Backing Up Cisco Unity Part 7 Training Page Gathering Documentation and Tools Preparing for the Installation Downloading Software for the Installation Cisco Unity Service Release Microsoft Service Packs Software for All InstallationsMicrosoft Updates Cisco Unity Service Pack CDs Updated PBXLink or Pimg FirmwareCisco Security Agent for Cisco Unity Optional Cisco Unity CDs Drive Locations for Files on a Platform Overlay 2 Server Drive Locations for Files on a Platform Overlay 1 ServerLogical Drive Disk Logical Array Drive Locations for Files on a Platform Overlay 3 ServerFiles Installing Voice Cards Setting Up the Hardware Setting Up the Hardware Installing Voice Cards Cisco MCS-7835-I1-ECS1 Slot 3 or Cisco MCS-7845-I1-ECS1 Platform Required Host-Card Slot Platform Required Host-Card Slot Setting Up the Hardware Voice Cards and Pimg Units appendix Configuring the RAID Arrays Installing the Operating System Array-Configuration Utility section on Using the Cisco-Provided Array-Configuration Utility Using the Manufacturer-Provided Array-Configuration Utility Installing Windows Server 2003 or Windows 2000 Server Windows 2000 Server disc in the desired language. See Use the Platform Configuration discs that are shipped with OL-7371-02 Is on a Network Without a Domain Click Typical Settings, and click Next Hewlett-Packard SmartStart Page Setting Up the Logical Drives Enabling Windows Terminal Services Windows Server 2003 OnlyTo Enable Windows Terminal Services To Set Up the Logical Drives Customizing the Cisco Unity Platform Installing the NIC-Configuration Utility Configuring a Dual NIC in the Cisco Unity Server To Install the Hewlett-Packard NIC-Configuration Utility To Configure a Dual NIC in the Cisco Unity Server Configuring a Dual NICObtaining Cisco Unity License Files Click HP Network Enter the PAK or software serial number, and click Submit To Run the Cisco Unity System Preparation Assistant Running the Cisco Unity System Preparation AssistantClick Voice Messaging Only Click Continue To Change Folder Settings in Windows Explorer Changing Folder Settings in Windows Explorer Click Like Current Folder, and click Yes to confirm To Disable the Found New Hardware Wizard for the Voice Cards Installing Virus-Scanning Software Optional To Configure TCP/IP Properties Configuring TCP/IP PropertiesTo Connect the Cisco Unity Server to the Network To Verify the IP Address and the Network Connection Verifying the IP Address and the Network Connection To Add the Cisco Unity Server to an Existing Domain Adding the Cisco Unity Server to an Existing DomainClick the Network Identification tab Click Properties Click This Account To Reset the Account that SQL Server Services Log on As Setting Up Exchange Determining the Partner Exchange Server Installing Exchange 2003 Administration Software Setup Now Click Install Exchange System Management Tools OnlyClick Exchange Deployment Tools Click Exchange Server Setup Installing Exchange 2000 Administration SoftwareNext To Install the Exchange 2000 Post-Service Pack 3 Rollup To Install Exchange 2000 Service PackTo Disable the License Logging Service To Install the Latest Exchange Service Pack Extending the Active Directory Schema for Cisco UnityTo Install the Latest Exchange Updates To Extend the Active Directory Schema for Cisco Unity Creating Organizational Units and a Mailbox Store Page A P T E R Account Used to Access the Cisco Unity Administrator Account Used to Install Cisco UnityAccounts That Cisco Unity Services Log On As UnityAdmin UnityInstallUnityDirSvc UnityMsgStoreSvcPage To Run the Cisco Unity Permissions Wizard Click Next Click Finish Setting Required Exchange Permissions Close the Exchange System Manager MMC Administrator Setting Required Exchange Permissions Installing and Configuring Cisco Unity Software Determining Whether to Set Up Cisco Unity to Use SSL Installing and Configuring Cisco Unity Software Installing the Microsoft Certificate Services ComponentTo Install the Microsoft Certificate Services Component Click Add/Remove Windows Components Click Run the Cisco Unity Setup Program To Start the Assistant and Install the Cisco Unity Software Click Next To Install the License Files on the Primary Server Installing License FilesCheck the Yes, I Want to Restart My Computer Now check box, Uncheck the Yes, I Want to Restart My Computer Now check To Install the Default License File on the Secondary Server Configuring ServicesTo Configure Services Double-clickCiscoUnity40.lic To Configure Cisco Unity for the Message Store Configuring Cisco Unity for the Message Store To Set New Default Passwords Setting New Default Passwords Integrating the Phone System with Cisco Unity Right-clickDefault Web Site, and click Properties To Skip Cisco PCA Setup for SSL Click Create Certificate Click Internet Services Manager Click Internet Services Manager Run Certreq Click Pending Requests To Install the CertificatePage Click the Directory Security tab Expand Default Web SiteCheck the Require Secure Channel SSL check box Click Example Administrator To Change the Password on the Example Administrator AccountCheck the Password Never Expires check box Moving the Data Store Databases and Transaction Logs Click AvCsTrayStatus Click End Process To Move the SQL Server Databases and Transaction LogsClose Task Manager Exit Use master Cisco Unity Security Guide at Securing Cisco Unity and the Cisco Unity ServerPage Installing Symantec pcAnywhere Installing RSA SecurID To Change the pcAnywhere Video Mode to Compatibility Recommended Configuration for pcAnywhere To Set pcAnywhere to Run on One or More Specific Processors Installing Other Optional SoftwarePage 10-1 Setting Up Authentication for the Cisco Unity Administrator 10-2 Advantages Disadvantages 10-3 10-4 Field Name Description 10-5 10-6 Uncheck the Integrated Windows Authentication check box Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Voice Cards and Pimg Units To Set the D/41EPCI Card Switches and Jumpers Hardware Settings Set SW2 switches to Off on each card Intel Dialogic D/120JCT-LS and D/120JCT-Euro SW1 switch To Set the D/120JCT-LS and D/120JCT-Euro Card Switches Click Programs Administrative Tools Services Software SettingsTo Select the Country for D/120JCT-Euro Voice Cards Intel Dialogic D/240PCI-T1 SW100 switch Bus connector Jumpers JP2-JP7 Figure A-10 D/240PCI-T1 Connection Pinouts and Backplate To Set the D/240PCI-T1 Card Switches and Jumpers Figure A-11 240PCI-T1 Jumpers JP2 Through JP 5 Off To Set the D/240PCI-T1 Protocol Figure A-13 Pimg Unit Connection Pinout and Port Connections Intel NetStructure PBX-IP Media Gateway Pimg Repeat through for any additional cards in the tree list Removing Intel Dialogic Voice Card Software To Remove Intel Dialogic Voice Card Software Removing the Intel Dialogic Voice Card SoftwareClick Legacy Audio Drivers Click Properties Expand Audio Devices Click Audio for Dialogic Wave To Reset the Quiet Parameter and Other Parameters Resetting the Quiet Parameter and Other Parameters OL-7371-02 Page To Exit the Cisco Unity Software from the Cisco Unity Server Exiting the Cisco Unity Software Click Stop Cisco Unity Shutting Down or Restarting the Cisco Unity ServerTo Exit the Cisco Unity Software from Another Computer Click Shut Down To Shut Down or Restart the Cisco Unity Server Starting the Cisco Unity Software To Start the Cisco Unity Software from Another Computer Click Start Cisco Unity To Install Msxml 3.0 with Service Pack Installing Msxml 3.0 with Service Pack Installing the Nntp Service Installing Windows Terminal ServicesInstalling Message Queuing Services Installing Internet Explorer 6.0 with Service Pack Installing Windows 2000 Service PackTo Install Windows 2000 Service Pack To Install Internet Explorer 6.0 with Service Pack To Install SQL Server Installing SQL Server 2000 and Service Pack 3a To Install SQL Server 2000 Service Pack 3a Installing the Microsoft .NET FrameworkTo Install the Microsoft .NET Framework Installing the Microsoft .NET Framework IN-1 D E IN-2 41EPCI IN-3 IN-4 NIC IN-5 IN-6 SSL IN-7 IN-8