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Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microsoft Exchange 2003/2000 (With Failover Configured)
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Chapter 5 Customizing the Cisco Unity Platform
Disabling the Found New Hardware Wizard for the Voice Cards
Disabling the Found New Hardware Wizard for the Voice CardsNote If the Cisco Unity server does not contain voice cards, skip this section.
In the following cases, the Found New Hardware wizard may appear each time the server is restarted and
report that the cards are new hardware, even though the cards are properly installed and configured:
• The operating system was installed by using the Platform Configuration discs.
• The operating system was installed by using the manufacturer’s guided system-setup utility before
the cards were installed.
• New cards were added to an existing server.
Do the following procedure to prevent the Found New Hardware wizard from reporting the cards as new
hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting
other new hardware.
To Disable the Found New Hardware Wizard for the Voice Cards
Step 1 On the Found New Hardware wizard Welcome page, click Next. (After the server is restarted, the Found
New Hardware wizard Welcome page is displayed along with the PCI Device Installing dialog.)
Step 2 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device
(Recommended), and click Next.
Step 3 On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and
click Next.
Step 4 On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to
skip driver installation of this device, or the Found New Hardware wizard will continue to appear each
time the server is restarted.
Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as
applicable).
Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device
when viewed in the Windows 2000 Device Manager. The warning that the device drivers are not installed
also will continue to be displayed. This is expected behavior, and does not indicate a problem with the
card or with the server.
For information on supported virus-scanning software, refer to Cisco Unity 4.0 System Requirements,
and Supported Hardware and Software at
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/40_sysrq.htm.
Follow the manufacturer instructions to install the virus-scanning software.
Note that scanning individual Exchange mailboxes can affect the performance of Cisco Unity.