Cisco Systems OL-7371-02 CONTENTS

iii

Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microsoft Exchange 2003/2000 (With Failover Configured)

OL-7371-02

CONTENTS

Preface ix

Audience and Use ix

Documentation Conventions ix

Cisco Unity Documentation xiii

Obtaining Documentation xiii

Cisco.com xiii

Product Documentation DVD xiv

Ordering Documentation xiv

Documentation Feedback xiv

Cisco Product Security Overview xiv

Reporting Security Problems in Cisco Products xv

Obtaining Technical Assistance xv

Cisco Technical Support & Documentation Website xvi

Submitting a Service Request xvi

Definitions of Service Request Severity xvi

Obtaining Additional Publications and Information xvii

CHAPTER

1Overview of Mandatory Tasks for Installing Cisco Unity 1-1

Part 1: Installing and Configuring the Cisco Unity Server 1-1

Part 2: Installing the Secondary Server for Cisco Unity Failover 1-3

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data 1-4

Part 4: Configuring Failover and Setting Up Networking Options (If Applicable) 1-6

Part 5: Customizing the Cisco Unity Conversation 1-6

Part 6: Backing Up Cisco Unity 1-7

Part 7: Training 1-7

CHAPTER

2Preparing for the Installation 2-1

Gathering Documentation and Tools 2-1

Downloading Software for the Installation 2-2

Software for All Installations 2-3

Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently

Shipping Version 2-4

Determining the Drive Locations for Files on the Cisco Unity Server 2-4