IBM 3000 Jam Recovery Procedures

Important

Toclear the jam message from the Display Touch Screen window, do the

following:

vFor STACKER JAM 161 and STACKER JAM 164, you must open and close the

stacker gate, or you must lower and raise the stacker table.

vFor the jam messages in the following list, SELECT the Check Reset

pushbutton on the Display TouchScreen.

UPPER TRACTOR FORMS JAM 0119

TENSION ARM DOWN 0131

TENSION ARM UP 0132

SKEW ERROR 0133

FUSER WRAP 0134

Jam Recovery Procedures

Table12. Jam Recovery Procedures - Simplex Mode

Error Message SRC Code (In Numeric

Order) Recovery Actions

UPPER TRACTOR FORMS JAM 0119

TENSION ARM DOWN 0131

TENSION ARM UP 0132

SKEW ERROR 0133

FUSER WRAP 0134

(Forms are jammed, torn, or separated.)

1. Clear the forms path. See “Clearing the Forms Path”on page 136.

2. If any of the Printer Error messages still appear,SELECT the Check

Reset pushbutton on the Printer Error Display TouchScreen window.

3. Check for and resolve or postpone any other error or intervention

message appearing on the Display TouchScreen windows.

4. Reload the forms. See “Loading Forms (Simplex or Dual Simplex

Mode)”on page102.

5. SELECT the Ready pushbutton on the Display TouchScreen window

for the affectedprinter.

6. If reprinting is allowed, all unfused pages between the transfer

station and the top of the stacker plus any jam recovery point

distance deﬁned in the printer conﬁguration are reprinted. Check for

and discard duplicate pages.

If the jam was the result of a FUSER WRAP 0134, all lost or damaged

pages may not be reprinted. Workwith the host system console

operator to recover these pages.

7. If reprinting is not allowed, work with the host system console

operator to recover the lost pages.

8. See “Suggestions for Preventing Jams”on page 144 if the error recurs

frequently.

Chapter6. Operator Responsibilities 123

Contents

Main Page Page Page Online Documentation Authorization Page Contents Notices ..............xvii Preface ..............xxv Summary of Changes ........xxix Chapter 1. Introduction ....... 1 Chapter 2. Operators Overview.... 9 Chapter 7. Ordering and Replacing Supplies..............175 Chapter 8. Conguring the System . . 217 vi Chapter 9. Print Quality and Problem Solving ..............265 Chapter 10. Responding to Messages 271 Page Page Figures Page Tables Page Statement of Limited Warranty Production Status The IBM Warranty Warranty Service Extent of Warranty xiv Limitation of Liability Page Notices Trademarks Communication Statements xviii Page Safety Notice Conventions Caution Notices xx Page Page LASER SAFETY Caution! Laser radiation when open. Avoid exposure to beam. CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREILA LASER DE CLASSE1 ENVIRONMENTAL INFORMATION xxiv Preface About This Book How to Use This Book Terminology Notation Conventions xxvi Pictorial Conventions InfoPrint 3000 Library Related Publications Page Summary of Changes Page Chapter 1. Introduction System Characteristics 2 Printer Characteristics System Components Duplex Printing Applications 4 Simplex and Dual Simplex Printing Applications Inline Conguration for Duplex 6 Left Angle Conguration for Duplex Left Angle Conguration for Dual Simplex 8 Chapter 2. Operators Overview Operator Responsibilities Table2 summarizes the responsibilities of the operator. 10 Normal Operation (Ready Status) Operator Intervention (Not Ready Status) 12 Service Call Procedure Page Chapter 3. Functional Areas Forms and the Forms Path 16 Control Unit Area Operator Alert Area Display Touch Screen 18 Power Control Panel Page Developer Area AB 20 Page Forms Input and Transfer Station Area 22 Printer Control Panel The printer control panel is just below the transfer station. Table4 describes its controls. 24 Transfer Station Control Lever and Tractor Control Levers Page Stacker Area Stacker Control Panel 28 Forms Length FormsSelect Tabl e Forms Page Forms Length and Width Controls 30 Stacker Height Control Rear Service Area 32 Chapter 4. Using the Display Touch Screen Using the Display Touch Screen in Duplex and Dual Simplex Modes Display Touch Screen Windows 34 Keyboard, Keypad, and Hexpad Windows 36 Selection Devices on the Display Touch Screen Windows Fingertip Control Pushbuttons Selectable Field Radio Buttons Scroll Bar 38 Inactive Items Control Procedures System Menu Multiple Procedures Screen Saver Timeout 40 Symbols and Visual Cues 42 Chapter 5. Task Summary Figure 10. ProcedureAccess Chart 44 Operate Pull-Down Menu 46 Congure Pull-Down Menu Page Analyze Pull-Down Menu Options Pull-Down Menu 50 Page Page Page Page Chapter 6. Operator Responsibilities Controlling the System Power 56 Local/Remote Power Control Powering On the System In Host-Controlled Remote Mode 58 In Local-Controlled Mode Powering Off the System In Host-Controlled Remote Mode 60 In Local-Controlled Mode Emergency Power Off Shutting Down and Restarting the System Shutting Down the System Restarting the System 62 Enabling and Disabling Attachments Remote Channel Enable/Disable Local Channel Enable/Disable Enabling a Host Attachment Disabling a Host Attachment 64 Adjusting the Display Touch Screen Monitor User Controls On-Screen-Display Controls 66 Page Adjusting the Print Position 68 Kuhlly Conditioning DateItem # Quantity Name Kuhlly Conditioning DateItem# Quantity Name Figure 20. Poor Registration 70 Page 72 Page Adjusting the Volume of the Operator Alert Assembly 74 Advancing Forms Using the NPRO and NPRO Page Functions NPRO Procedure Simplex Mode Duplex Mode 76 NPRO Page Procedure Page Canceling a Job 78 Changing the Password or Authorization Level 80 Checking for a Front-Facing Page 82 Page Checking the Forms Alignment 84 Checking Print Quality Cleaning the Oiler Belt 86 Page Cleaning the Printer 88 Page Page Page Page Page Page Page 96 Page Page Page 100 Connecting an Accessory to the Operator Alert Contacts Loading Forms (Simplex or Dual Simplex Mode) 102 Page Page Page 106 Page Page Page Page Page 112 Page 114 Loading Forms (Duplex Mode) 116 Adjusting the Stacker Table Height Preprocessing and Postprocessing Instructions Powering On and Off Pre/Post Devices 118 Enabling/Disabling Pre/Post Interfaces Using the Printer Stacker Error and Jam Recovery Adding Supplies Nonprocess Runout (NPRO) 120 Recovering from a Forms Jam (Simplex Operations) Jams Within the Printer Engine 122 Jam Recovery Procedures 124 Page Jams Between the Printer and a Postprocessing Device 126 Recovering from a Forms Jam (Duplex Operations) 128 Jams Within Printer 1 Figure 27. Reestablishing FormsAlignment 130 Jams Within Printer 2 132 Page Jam Between Printer 1 and Printer 2 Jams Between the Printer and a Postprocessing Device 134 Recovering from a Forms Jam in the Postprocessing Device Clearing the Forms Path Transfer Station Area 136 Page Page Page Page Page 142 Stacker and Pendulum Area Suggestions for Preventing Jams 144 Page Reporting Printer Usage 146 Page Running Traces 148 Page Adjusting the Preheat Temperature 150 Poor Fusing - Simplex Mode Forms Stick Together Heat Damage Printer Running Thread/Align Forms 152 Page Forms Are Loaded Through Both Printers 154 Page Print While Threading 156 Page Forms Are Not Loaded In Printer 2 158 Page Print While Threading 160 Page Forms Are Broken Between the Printers 162 Page 164 Printing While Threading 166 Threading the Buffer/Flipper Unit Straight Line Conguration Left Angle Conguration 168 Unloading the Stacker Forms Sele ct Forms Length Tab le Form s Feed Page Page Switching Printer Modes (Dual Simplex/Duplex) Switching from Duplex to Dual Simplex Mode Switching from Dual Simplex to Duplex Mode 172 Page Switching Print Resolution 174 Chapter 7. Ordering and Replacing Supplies Supplies IBM Supplies Worksheet 176 Ordering Supplies Maintenance Supply Items Customer-Replaceable Supply Items Warranty Returns Storing Supplies 178 Adding Fuser Oil 180 Page Changing the Toner Cartridge 182 Page 184 Page Checking the Toner Collector 186 Page Changing the Toner Collector 188 Page 190 Changing the Developer Mix 192 Page Page Page 196 Page 198 Page Checking the Fine Filter 200 Changing the Fine Filter 202 Page Changing the Oiler Belt 204 Page Page Page Page Page 210 Page Checking the Absorbent Pad in the Oil Pan 212 Page Page Page Page Chapter 8. Conguring the System Changing the Language of Messages 218 Conguring the Printer Printer Conguration Information 220 Page 222 Page 224 Page 226 Page 228 Conguring the Host Attachments 230 Page Parallel Channel Conguration Information Table17 lists all conguration items, the purpose of each item, and the allowable 232 Page ESCON Channel Conguration Information Table18 lists all conguration items, what each item is used for, and the allowable 234 Token Ring TCP/IP Attachment Information Table19 lists all conguration items, what each item is used for, and the allowable 236 Ethernet TCP/IP Attachment Information Table20 lists all conguration items, what each item is used for, and the allowable 238 FDDI TCP/IP Attachment Information Table21 lists all conguration items, what each item is used for, and the allowable 240 Conguring Preprocessing/Postprocessing Devices/Interfaces 242 Pre/Postprocessor Conguration Values Table23 lists all conguration items, what each item is used for, and the allowable 244 Conguring Remote Access Page Dening Forms 248 Page 250 Duplex Conguration Worksheet 252 Page 254 Page 256 Page Simplex Conguration Worksheet |||| 258 Page 260 Page 262 Form Identication Worksheets Form Identication Worksheet 264 Chapter 9. Print Quality and Problem Solving Print Quality Problems 266 Page Sudden Failures 268 Problem Solving Tips and Suggested Actions 270 Chapter 10. Responding to Messages Program Check Messages Soft Program Check 272 Hard Program Checks Printer Error Messages 274 Page Out Of Supplies Messages 276 Intervention Required Messages Status Messages 278 Status Message Summary Messages with System Reference Codes 280 Page 282 Page 284 Page 286 Page 288 Page Page Appendix A. Valid Form Lengths in Inches Page Appendix B. Physical System Layouts Simplex Models Copyright IBM Corp. 1998 293 Inchmeasurements are shownin parentheses. LevelingPad PowerCable Caster Duplex Models 294 HC6I0003 Figure 44. Duplex Inline Conguration HC6I0002 Figure 45. Duplex LeftAngle Conguration AppendixB. Physical System Layouts 295 Page Glossary A B C D 298 E F G I 300 J K L M N O P 302 R S T U 304 V X Index A B C D E F 306 G H M N O P R S T 308 U V W Page Readers Comments Wed Like to Hear from You Readers Comments Wed Like to Hear from You IBM ___________________________________________________________________________________________________ S544-5564-01