IBM 3000 manual Problem Solving Tips and Suggested Actions, Symptom Discussion Suggested Action

Problem Solving Tips and Suggested Actions

Table 28 is a summary of some hard-to-classify symptoms, a discussion of the probable cause, and some actions for you to try.

Table 28. Miscellaneous Problems

Symptom	Discussion	Suggested Action
The printer frequently	Loading problems are usually caused by the	v Ensure that the folded or leading edge of
jams during loading.	forms that are being loaded.	the form is not wrinkled or torn.
	If a particular form jams frequently, refer the	v If the ®rst page is folded under, ensure
	application owner to the Forms Design	that the tractor holes line up exactly. If you
	Reference for Continuous Forms Advanced	are using forms with a å/<- inch or
	Function Printers, G544-3921. This book	æ/<-inch increment, ensure that the fold is
	contains detailed information about selecting	on a perforation that is centered between
	forms and designing applications for use	tractor holes. This occurs only once every
	with a continuous forms printer.	three pages.
		v If the stack of forms seems to curve
		(dishing), roll the ®rst form in the opposite
		direction of the curve, and then unroll it
		before you put the form on the transfer
		station lower tractors.
A message appears	None	v See ªChapter 10. Responding to Messagesº
repeatedly on the		on page 271. Ensure that you have tried
Display Touch Screen
		all of the actions described in the message.
window.
		v If the message continues, call your service
		representative. See ªService Call
		Procedureº on page 13.
A status message is	Some messages give status about operations	v Wait at least ®ve minutes before you
displayed for a long	that really do take a long time. For example,	attempt any recovery action.
time without	during a Restart operation the control unit is
		v If the message does not change and
changing.	transferring programs from the hard disk
	into the control unit memory; it cannot	recovery actions fail, use the ªService Call
	display a new message until those programs	Procedureº on page 13 to contact your
	are up and running.	service representative.
The Display Touch	The printer is not getting any electrical	Determine if some or all of your building is
Screen monitor is	power.	experiencing a power outage. If not, use the
blank, all indicators		ªService Call Procedureº on page 13 to
are off, and the printer		contact your service representative.
is silent.
Some function	The printers keep only potentially valid	If a function key should be active but is not,
switches do not	controls (hardware switches and Display	use the ªService Call Procedureº on page 13
respond when	Touch Screen pushbuttons) active while	to contact your service representative.
pressed.	operating. For example, when the Display
	Touch Screen shows READY, only the Stop
	function is active. You must stop the printer
	before using any other functions.
The alarm is	The audible alarm tone should sound	v SELECT the Check Reset pushbutton on
sounding.	whenever an interruption message appears
		the interruption window.
	in a Display Touch Screen window. The
		v If the alarm continues, use the ªService
	intervention light on top of the printer comes
	on at the same time.	Call Procedureº on page 13 to contact your
		service representative.

Chapter 9. Print Quality and Problem Solving 269