Panasonic KX-TVP200 Custom Service Features, Sample Custom Service for Foreign Languages

5.2 PORT SETTING OPTIONS

Remember that it is possible and often necessary to have 1 custom service lead to another custom service. For example, if someone presses [1] for sales, you might want another menu to say "for new car sales, press [1]; for used car sales, press [2]". This way, callers are routed directly to the person best suited to handle them.

Sample Custom Service for Foreign Languages

If you are an airline or travel agency, your callers might not be fluent in English. You can easily accommodate several languages with Custom Service. For example, each key on the keypad (there are 12 keys) could be assigned to a language. Record Custom Service Menu 100 so that the caller can select a language with one-touch dialling. For example, the top menu could be: "For English, press 1. For French, press 2. For Spanish, press 3. For German, press 4. For Japanese, press 5. For Chinese, press 6... etc." (of course, selections should be recorded in their respective languages).

At the next level, create menus in each language for Day Mode. For example, Custom Service Menu 2 (the one for English callers) might be: "For departure information, press 1. For arrival information, press 2. For reservations, press 3. To leave a message, press 4. To send a fax, press 5". Thus at this level (or at an even lower level) a caller can be guided in his native tongue to the right person (extension), the right message-taker (mailbox), or the right device (fax machine).

In parallel, create menus in each language for Night, Lunch, and Break Modes. For example, Custom Service Menu 16 for Night Mode might be: "Sorry, we are closed for the day. Our regular business hours are from 9 am to 5 pm, Monday through Friday. If you would like to leave a message, press 1 now. If you would like to send a fax, press 2 now". Record a similar message for the other languages in each mode.

5.2.2 Custom Service Features

Time Service (1-5-2-2)

Set each day of the week for the correct Day, Night, Lunch, or Break Mode.

Intercom Paging (1-5-7-7)

This feature is only available with DPT Integration.

When needed, change the paging code for each of the paging groups.

Example for KX-TD1232: All sales telephones have been placed in extension group 3 in system programme [602]. No hunting type assigned in system programme [106]. Assign each salesperson’s mailbox to a different COS in the VPS and assign the paging group to that COS. (This tells the VPS which paging group to dial). In the Intercom paging section, assign the number "6303" or "333" to the paging group assigned to the sales dept.

Fax Management (1-5-7-8)

Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard, the VPS will automatically forward the call to the first fax machine. If the first fax machine is busy or does not answer (is out of paper), the VPS forwards the call to the second fax machine.

Installation Manual 115