Panasonic KX-TVP200 Port Setting Options, Custom Service Setting Example, Sample Company Greeting

5.2 PORT SETTING OPTIONS

5.2PORT SETTING OPTIONS

Design each system according to the needs of your customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key. We recommend programming all ports as Custom

Service for caller convenience.

5.2.1 Custom Service Setting Example

Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom Service offers callers a menu of single digits that they may use to reach the desired location quickly and easily.

Sample Company Greeting 1

"Thank you for calling ABC company". (Company greeting should be short!)

Sample Custom Service Message

"If you know the extension number of the person you are calling, you can dial it at any time. For a list of extensions, Press [1]; to reach the sales section, Press [2]; to reach the service section, Press [3]; if you would like to place an order, Press [4]; all other callers, please wait and an operator will be right with you".

Sample Custom Service Tree

Create a tree to design a route that leads callers to the desired extension, mailbox, or next menu. This tree should include all available caller options and cannot be deeper than 8 layers. Moreover, callers cannot jump between Custom Service menus more than 8 times. Discuss available options with the customer before programming the system.

Company Greeting

Custom Service

100

Main Greeting

all ports day

Custom 2		Custom 3		Transfer
Extension List		Extension List		to Service
	New Cars		Used Cars

Transfer to Orders

The top of the tree should include what callers will hear when they are first connected to the VPS. Then create a branch for each option until each caller option has been documented. Next, fill in each box with the action that it represents so you can easily remember what action corresponds to each keystroke.

114 Installation Manual