Time Synchronisation, Two-Way Recording TWR | Panasonic KX-TVP200

Time Synchronisation

(Available with the KX-TD500 only.) When the PBX sets a new date and time or when DPT Integration is established, the data is sent from the PBX to the VPS.

Two-Way Recording (TWR)

(Available with DPT Integration only.) Allows a subscriber to record a conversation into her mailbox.

Two-Way Transfer (TWT)

(Available with DPT Integration only.) Allows a subscriber to record a conversation into another person’s mailbox.

Unlimited Message Length

Permits a mailbox owner to record two-way conversations of unlimited length into her or another person's mailbox (Two-Way Recording or Two-Way Transfer). The maximum recording time for other messages will automatically be set to 6 min.

Voice Mail

A general term used for messages recorded over the phone from one person to another.

Voice Prompt

Recorded VPS instructions to callers. These are either system prompts or user prompts.

VPS

Voice Processing System (e.g., Panasonic KX-TVP200).

Installation Manual 371

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Panasonic KX-TVP200 Time Synchronisation, Two-Way Recording TWR, Two-Way Transfer TWT, Unlimited Message Length

Contents

Model No. KX-TVP200 Installation Manual Installation Manual Important Information Model no Serial no Trademarks Precaution For Your Safety Please Read the Following Text Carefully Installation Manual Table of Contents Integrating the VPS with the Panasonic KX-TD Digital PBX Final Setup System Features Glossary Voice Processing System Overview Basic Operations Why Voice Processing?What the VPS can and Cannot do Time table Overflow function Disa message from a Disa card VPS LimitationsVPS does not support UCD functions Subscriber Use System AdministrationSystem Management Main Cabinet System BasicsGeneral System Components Ports 1-12 are at TNV System Components Hard Disk Drive Mode Rotary SwitchPosition Additional Function CPU Board Which Phone Systems are Compatible? Hardware Installer Equipment and Software RequirementsSpecifications Expansion Capabilities Recommendations for System Configuration PBX VPS Inband/None Integration Voice Mail IntegrationConnection Examples DPT Integration Assigned as DPT VPS ports Connection Example KX-TVP204 Do not connect the even-numbered jacks on the KX-TVP102 card Connection Example KX-TVP102 3, DPT Integration Mode Connection Example KX-TVP102 3, Inband/None Integration Mode Voice Mail Integration Installation Installation Safety Precautions Wiring Environmental Requirements Unpacking Mounting on a Concrete or Mortar Wall Mounting the VPS on a WallMounting on a Wooden Wall Install the 3 screws included accessories into the rawlplugs Frame Earth Connection Installation Steps Installation Steps Expansion Capabilities of the VPS Installing Port Expansion Cards KX-TVP102 or KX-TVP204Installing the KX-TVP102 or KX-TVP204 Port Card Port Expansion Cards Anasonic KX-TVP102 Card KX-TVP204 Card Modular Plug Connection Connecting to the PBXConnections Opening the Ferrite Core KX-TVP204 Not available KX-TVP102 Port CardsExpansion Capabilities Inband/None Port Ports Card Configuration Examples DPT Integration Pattern NoTotal Number Terminal Connection Requirements for Connecting Programming TerminalConnecting the RS-232C Cable 3 RS-232C Signals Data Terminal Ready DTR- output Integrating the VPS with Panasonic KX-T Phone Systems How the VPS and the PBX Communicate DPT or Inband Signalling?Why Integration is Important Guidelines for Integration Message Waiting Notification from an SLT Extension to extension Touchtone SignallingPBX Requirements for Integration Single Line Tip/Ring Port Circuits Follow-on ID or Called Party ID Screened Transfer from an SLT General Guidelines and Definitions PBX Parameters and Port Settings2 RS-232C Settings Port Settings Alternate Extension Transfer Sequence Integration ModeOperator Transfer Sequence Extension Transfer Sequence Release Sequence for Call Waiting Inband SignallingCode Call State Sent to the Voice Mail Port When Default Digit Translation Table Parameters PBX Parameters and Port Settings FTX FTX a VPS Programming for Inband Integration UK version KX-T1232 does not support Inband Integration Recommended outside CO line feature settings KX-TD500 Programming for Inband Integration Assign Extension Group No. for the port Set Card Status to INSScreen output Go to the 1-3 Extension Port Assignment screen Assignment of the extension line to be connected to the VPS Go to Recommended Settings Recommended Settings Assignment of Irna Intercept Routing No Answer destination Assignment of Irna Intercept Routing No Answer timer Screen output Please Set First Ring Delay Timer to 5 s default 0 s Assignment of Irna Intercept Routing No Answer timer Screen output System Data Programming Main Menu Choose Station Setting from the Station MenuMain Menu Choose Station from the System Data Programming Main Menu Choose Hunting Group Setting 1 from the Menu Station Setting DDI CO Line Setting Connecting the VPS with Panasonic KX-T Series PBXs Connecting the VPS with Panasonic KX-T Series PBXs Integrating the VPS with the Panasonic KX-TD Digital PBX Guidelines for DPT Integration Why DPT Integration is Important DPT Integration Features Set Status to INS KX-TD500 Programming for Digital IntegrationGo to the 1-1 Slot Assignment screen Assignment of the ports to be connected to the VPS Select TVP200-1 in the Type menu Go to the 1-4 VPS DPT Port Assignment screen Assign Extension Group No. for the port Communication Parameters 9600, 8 Bit, None System Cause RemedyCustomising Ascii Terminal On Line MODE** is displayed KX-TD500 Programming for Digital Integration Enter Software VerificationFrom the SYS-PGM no ? screen = the port number you entered in programme 126 or Enter 126 orPress Store Enter 127 or Card Test System Setup Installation On Line MODE** is displayed Sample display DB data PC Empty Version Choose Voice Mail Integration from the System Menu Choose System from the System Data Programming Main Menu Voice Mail Integration Installation Manual Installation Manual Live Call Screening LCS Programming Common DPT Integration Features and Setup ProceduresLive Call Screening Password Assignment Live Call Screening Password Cancelling Conditions None Enter the jack number. Screen output # Stop Rec= the jack number you entered Screen output Hands-Free or Private Click Apply To cancel the password, erase the 3-digit numberLive Call Screening Assignment via PC Programming Hands-free Dial 86 or Screen output LCS CancelDial 85 or 92. Screen output LCS Press Store Dial 84 or Dial 83 orScreen output 2Way-Rec = The extension number you entered Button Assignment via PC Programming Screen output Click OK or Apply Live Call Screening Password ControlLive Call Screening Activation Example screen output Restriction on TWR/TWT Activation TWR Two-Way Recording into MailboxTWT Two-Way Transfer into Mailbox Customising the System Recording Messages Quick SetupStarting UP Before Programming PBX Type Press Enter Starting the Quick SetupPBX Type Required Procedures Screen output Extension Numbers for Mailboxes Extension Numbers of VPS Ports Screen output Creating Mailboxes Example Mailbox numbers displayed on this screenLength of mailbox numbers Password Setting Screen output Port Service Setting Screen output Activating the Quick Setup Screen output Date and Time Setting Screen output Screen output when Quick Setup is finished Sample Custom Service Tree Port Setting OptionsCustom Service Setting Example Sample Custom Service Message Intercom Paging Custom Service FeaturesSample Custom Service for Foreign Languages Time Service Disconnect Parameter Custom Service ProgrammingRS-232C Settings Port Setting System None Keypad Assignment Options Entry Function Description Value Range Description/Function DefaultExtn Others None Message Manager’s mailbox might be 98, 998, 9998, or Enter Custom Service Number you want to recordRecording Menus Entry Function To establish a mailbox group Checking OperationVoice Mail Mailbox Groups Return to the Main Program Menu Interview ServiceExtension Groups To establish an extension group To structure an interview mailbox Department Dialing ServiceAutomated Attendant Operator Service System Greeting Setting PortsPort Service Menu Enter the data using the table below as a guide User Department Dialing Return to Program-Service Setting-Auto. Attn. Setting MenuAutomated Attendant Parameters Automated Attendant Menu Operator’s Parameters Enable After playing Thank you for calling 998Hold Caller Select Entering a Mailbox Setting MailboxesMailbox Setting Menu From Mailbox Setting Menu Enter the data using the following table as a guide Continuously Parameter Value Range Description/Function DefaultTelephone No Use Mailbox Listing Password ResetDeleting a Mailbox Setting Mailboxes Training the Subscriber Final Setup Company Greetings Enter #6 998,5,1 Accessing the Message Manager’s MailboxMain Menu of Message Manager’s Service Access the Message Manager’s Main Command Menu Customising User Prompts Enter #6 998,5,6 Custom Service Greetings Enter #6 998,5,4Access the Main Menu of Message Manager’s Service Press 4 to change the Custom Service Menu Message MANAGER’S Mailbox Mailbox Dial the Extension Number of the VPS Setting UP MailboxesRecording Personal Greetings Recording the Owner’s Name Press 2 to accept State the Owner’s First and Last Name at the toneVPS tells you the customer’s name Press Return or Enter From System Administration Top MenuBacking UP the System Following steps are for HyperTerminal as an example Backing UP the System System Maintenance and Troubleshooting To initialise the system, follow the menu path as shown System Administration Top Menu-4Initialising the System Type \ Type Y this places the VPS in the off-line mode System Administration Top Menu-3 Utility Commands Type ONLN, then Press Return Set Password PassOff-line Set Ofln On-line Set Onln Type TIME, then Press Return Set Time TimeType 1 or Type ELOG, then Press Return Error Log Display ElogPrint Reports at Specified Time Pset Type PSET, then Press Return Error Indications at System Startup Disk Storage Space is NOW Saving the System Data to the Backup Device SaveHDD System Error Error and Warning Indications During System Operation Press Return Type SAVE, then Press Return Type LOAD, then Press Return Loading New or Saved Data to the VPS Load Program Version Display Vers Custom Service Report CrepThis command is only valid when in the Ascii Terminal mode Print All of the VPS Parameters Gprn Custom Service Menu Access Count Clear Cclr Modified Prompt List Mplt Setting Minimum Recording Length MRLMinimum recording length can only be set using this command Message Waiting Lamp Retry Times MWL Type HELP, then Press Return Utility Command List HelpWill not be Heard Type QSET, then Press Return Quick Setup QsetQuick setup requires VT100 emulation software Circuit Condition Display Lmon Touchtone Information Display Putd Means enable for the port means disable for the port Type WCID, then Press Return Wait for Caller ID WcidSample display Mailbox Assignments System Administration Top Menu-2-1System Administration Top Menu-2-2 System Reports COS COS Class of Service AssignmentsSystem Administration Top Menu-2-1-1 System Administration Top Menu-2-1-2 =LIFO, F=FIFO System Service ReportSystem Administration Top Menu-2-1-3 Call Account Report System Administration Top Menu-2-1-4 Port Usage Statistics Clear System Administration Top Menu-2-1-5System Administration Top Menu-2-2-1 Port Usage Report Disk Usage Statistics Clear System Administration Top Menu-2-1-6System Administration Top Menu-2-2-2 Disk Usage Report Mailbox Usage Statistics Clear System Administration Top Menu-2-1-7Mailbox Usage Report Fax Call Report System Administration Top Menu-2-2-3System Administration Top Menu-2-1-8 System Administration Top Menu-2-2-4 System Reports Troubleshooting Guide Outside call Unable to accessLine disconnection occurs While transferring an Operate Unable to call OperatorConnected terminal RS 232C port does not Specifications Specifications System Features Table A-1 A1 System Features Attendant Parameters ADMINISTRATION-SERVICE SettingsIncoming Call Services Automated Outgoing Call Services Message Waiting Parameters ADMINISTRATION-SETTINGCOS Class of Service To the messages from assigned numbers left Send to it a callback number. The callback Company Greeting SettingSystem Administration PORT/TRUNK Service Administration Cclr Options VPS with Panasonic KX-TD Digital PBX ADMINISTRATION-SETTING COS Class of Service Parameters Or immediately. This feature also permits Messages KX-T Phone Systems VPS with Panasonic Until the subscriber answers Are able to record questions directly into their Feature Description References That do not have a telephone Delivery Mailbox Setting COS Class Service ParametersD2 Managing the General Notification Message Waiting Message Waiting Notification Thank you for calling Disconnect Message*1-caller is COS Class of Service Parameters Reply to Message Sender-permits ADMINISTRATION-PORTTrunk Service Delivering Messages Outside Line FWD Busy or No Answer-Forward allForwarding SET Manual Break Mode-Operates only Manual Lunch Mode-Operates only Usage System Reports System Administration Setting COS Class Service ParametersSystem Clock VPS ADMINISTRATION-PORT Trunk Service English System Administrators Guide Other RS-232C Terminals Ascii Terminals B1 System NavigationKeyboard Use VT100 or Compatible Terminals Programming Guidance Using the Interface Programming Menu Structure Diagram Enter Delete Listing Editing Mailboxes B2 System ADMINISTRATION-MAILBOXES Table B-4 Parameter Value Range Description/Function Default Notification Setting-Device 1, 2, or Notification Setting Remote Call Forward to CO Deleting a Mailbox System Administration Top Menu-1-1-2-Mailbox No Listing Mailboxes Resetting a Mailbox PasswordSystem Administration Top Menu-1-1-3-Mailbox No System Administration Top Menu-1-1-4 COS Nos -62 for subscribers Class of Service SettingSystem Administration Top Menu-1-2-COS No.1-64 System Administration Top Menu-1-2-COS No.1-62 Lifo Table B-7 Parameter Value Range Description/Function Default Yes FeaturesTo end recording, hang up or press 1 for more To pause and restart recording, press CID MWL Disable Move 0030 100 System Administration Top Menu-1-2-COS No.63-64COS Nos & 64 for Managers To be set include Beeper Callback No. Entry Mode, MWL Has accessed the mailbox B4.1 Port Assignment B4 System ADMINISTRATION-PORT/TRUNK ServicePort 1-12-Day Mode System Administration Top Menu-1-3-1-Port No.1-12-2 Port 1-12-Night Mode B4.2 Trunk Group Assignment Port 1-12-Lunch ModePort 1-12-Break Mode Trunk 1-48-Day Mode System Administration Top Menu-1-3-2-Trunk Group No.1-48-2 Trunk 1-48-Night Mode System Administration Top Menu-1-3-2-Trunk Group No.1-48-4 Trunk 1-48-Lunch ModeTrunk 1-48-Break Mode System Administration Top Menu-1-3-2-Trunk Group No.1-48-3 Operator’s Parameters B5 System ADMINISTRATION-SERVICE SettingsB5.1 Automated Attendant Parameters Department Dialing Operator’s Parameters-Day Mode-Operator Playing Thank you for calling Extension number can be assigned Or call another extension. In some cases, a call to Operator’s Parameters-Break Mode-Operator 1, 2 Operator’s Parameters-Night Mode-Operator 1, 2Operator’s Parameters-Lunch Mode-Operator 1, 2 Alternate Extension Group-Enter System Administration Top Menu-1-4-1-3System Administration Top Menu-1-4-1-3-2 Alternate Extension Assignment Alternate Extension-Listing B5.2 Custom ServiceSystem Administration Top Menu-1-4-1-3-3 Transferred. The Extn. setting enter E enables Telephone keypad. Callers are able to access these Caller ID Call Routing-Enter System Administration Top Menu-1-4-3B5.3 Caller ID Call Routing Parameters Caller ID Call Routing-Listing System Administration Top Menu-1-4-3-3Caller ID Call Routing-Delete Mailbox Group-Enter B6 System ADMINISTRATION-SYSTEM Parameter SettingsB6.1 System Group Assignment System Group Assignment-Mailbox Group Extension Group-Enter Mailbox Group-DeleteMailbox Group-Listing System Group Assignment-Extension Group Extension Group-Delete B6.2 Time Group ServiceSystem Administration Top Menu-1-5-1-2-2-Group List No System Administration Top Menu-1-5-1-2-3 Automatic Mode Time Group Service-Service ModeSystem Administration Top Menu-1-5-2 System Administration Top Menu-1-5-2-2-Time Group No.1-8 Time Group Service-Time ServiceTime Service-Time Group 1-8-Day Service Caller ID Call Routing Trunk Service Port Service Time Service-Time Group 1-8-Break Service Time Service-Time Group 1-8-Lunch Service System Administration Top Menu-1-5-3 B6.3 Holiday SettingHoliday Setting-Enter DD/MM DD/MM-DD/MM System Administration Top Menu-1-5-3-3 Holiday Setting-DeleteHoliday Setting-Listing System Administration Top Menu-1-5-3-2 For service in Chinese, press B6.5 Prompt SettingFor service in English, press For service in Spanish, press After System Administration Top Menu-1-5-6B6.6 System Caller Name Announcement System Caller Name Announcement-Enter Other Parameters-Extension Numbering Plan B6.7 Other ParametersSystem Caller Name Announcement-Delete System Caller Name Announcement-Listing System Administration Top Menu-1-5-7-1 Other Parameters-Dialing Parameter Table B-29 Parameter Other Parameters-Message Waiting Notification Other Parameters-External Message Delivery Otherwise, I’ll try your party again To cancel holding, press 2 nowOther Parameters-Call Hold One other person is queuing To continue holding, press Other Parameters-Rotary Telephone ServiceSystem Administration Top Menu-1-5-7-7 Other Parameters-Intercom Paging Parameter Have a call for mailbox owner’s name Other Parameters-Fax Management Attempt was no answer Example The FAX transfer situation is as follows. One Example You have 1 FAX message Other Parameters-Disconnect Parameter B7.1 RS-232C Parameters B7 System ADMINISTRATION-HARDWARE Settings B7.3 PBX Interface Parameters B7.2 Port SettingPort Setting Menu System Administration Top Menu-1-6-2 FTX System Administration Top Menu-1-6-3DPT FWW DPT None-Both PBX and VPS work independently System Administration Top Menu-1-6-3-2 Inband Signaling Parameters Inband Integration PBX Interface Parameters Digit Translation Table Parameters Digit Translation Table Parameters-Inter-Digit TimeoutSystem Administration Top Menu-1-6-3-3 VPS Port Parameters Digit Translation Table Parameters-Input/Output System Managers Guide Enter your password, followed by # C1 Accessing the System MANAGER’S MailboxTo Access the System Manager’s Mailbox Type the mailbox number C2 Setting UP MailboxesCreating and Editing a Mailbox Deleting a Mailbox Password Press 1 to delete the password C3 Setting COS Class of Service Parameters Message Length Personal Greeting LengthNew Message Retention Time Saved Message Retention Time Message Retrieval Order Message Cancel for Live Call ScreeningNumber of Messages Total Message Time Remote Call Forward to CO Direct Mailbox AccessSubscriber Service Prompt Mode Intercom Paging Group Number Message Notification Play Personal Greeting for Caller IDCaller ID Screening System Prompt User 1 Prompt User 2 Prompt Selective Prompt External Message DeliveryAuto Forwarding Type the current month and Press # C4 Setting the System ClockType the current time and Press # Press 1 for AM or 2 for PM Press 2 to accept the date Assigning the Service Mode C5 Changing the Service Mode Setting Type the Time Group number C6 Changing the Company Greeting Setting Obtaining System Reports C7 Checking System Usage System Reports Clearing the Reports Delivering Messages to Specified Mailboxes C8 Delivering MessagesDelivering Messages to All Mailboxes Broadcasting Messages Type the date month and day and Press # Checking Mailbox DistributionRecord the message at the tone and Press Type the time and Press # Press 1 for AM or 2 for PM C9 Customising the System MANAGER’S Mailbox Type the password and Press # C10 Listening to System Manager Messages Message Managers Guide To Access the Message Manager’s Mailbox D1 Accessing the Message MANAGER’S Mailbox Type the destination mailbox number D2 Managing the General Delivery MailboxListening to Messages Transferring Messages Record the comments and Press Setting Device Status D3 Setting UP Message Waiting NotificationSetting Message Waiting Lamp Status Setting Notification by Calling Status Type the telephone number Assigning Notification Numbers Press 1 to be notified by telephone or 2 by a beeper pager Telephone Numbers 1 and 2 for Remote Call Forward to CO Message Manager’s PasswordD4 Customising the Message MANAGER’S Mailbox Operator’s Extensions Type the extension number Operator 1’s extension number cannot be deleted Type the day and Press # D5 Setting the System Clock Press 2 to accept the date entered Recording Menus and Voice Labels D6 Recording Messages For the Company Greetings-Enter the Company Greeting Number Recording User Prompts Press 2 to go to g Press 3 to turn off/on the prompt PressPress 2 to return to b Press 2 to retain the current recording-Return to b Record the name at the tone and Press Recording System Caller NamesD9 List of Modifiable Prompts Enter the Caller ID List Number*1 1-120 to be modified Assigning the Remote Call Forwarding Set Setting COS Class of Service ParametersD7 Remote Call Forwarding SET Press 1 to change the telephone number. Return to Step For FWD All-Go to StepPress 1 to change the extension number-Return to Step Table D-1 Prompt No Modifiable Prompts D8 List of Prompts for Voice Mail and AA ServicePrompts Common to VM and AA Services Table D-3 Prompt No Modifiable Prompts VM PromptsAA Prompts April D9 List of Modifiable PromptsTable D-4 Prompt Modifiable Prompts Linked to Prompt No. s August Callback Number Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Eight Hour DecemberDial Tone Eight Eighteenth EighteenEighteen Hour Eighteen Minute Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Fifteen Minute FebruaryFifteen Fifteen Hour Fifty Five Fifty MinuteFifty Eight Fifty Eight Minute 324 Installation Manual Forty Eight Minute FortyForty Minute Forty Eight HASH# FourthFriday Hundred March JanuaryJuly June Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s More than ONE Hundred Monday Nineteen Hour NineNine Hour Nineteen OWE Eight ONEONE Hour OWE Pause POUND# Pulse Dialling Mode Seven SaturdaySecond September Seventeenth SeventeenSeventeen Hour Seventeen Minute Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s TEN Hour StarSunday TEN Thirteen Minute ThirdThirteen Thirteen Hour Thirty Seven Thirty Nine MinuteThirty ONE Thirty ONE Minute Thursday ThousandThree Three Hour 342 Installation Manual Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s 346 Installation Manual Installation Manual 347 Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Twelve Tone Dialling ModeTuesday Twelfth Twenty Eight TwentyTwenty Hour Twenty Minute TWO Hour Twenty TWO MinuteTwentieth TWO Receive Message Table D-6 Subscriber Service Table D-5Linked Prompts List Zero Check Mailbox Distribution Table D-10 Message Scan Table D-7Message Delivery Table D-8 Personal Group Distribution List Table D-9 Fax Management Table D-14 Message Waiting Notification Table D-12Interview Mailbox Management Table D-13 Automated Attendant Auto ConfigurationAlternate Extension Group Auto Forwarding Caller Name Announcement System/Personal Custom Service SettingDefault Setting Caller ID Call Routing Delivery Time Delayed RingingDirect Mailbox Access Delete Message Confirmation Fast Forward External Delivery MessageExternal Message Delivery List External Message Delivery Redial Intercept Routing No Answer Incomplete Call Handling ServiceInterview Service Integration Mailbox Extension Logical Extension All Calls Transfer to MailboxMailbox Capacity messages Mailbox Capacity recording time Message Waiting Notification PasswordMessage Transfer Message Waiting Lamp Port Personal GreetingsPersonal Greeting for Caller ID Personal Group Distribution List Rewind Service ModeRemote Call Forwarding Set Review System External Message Delivery Duration Time System AdministrationSystem Administrator Subscriber Unlimited Message Length Time SynchronisationTwo-Way Recording TWR Two-Way Transfer TWT Installation Manual Index Accessing the Message MANAGER’S Mailbox 296 Installing Port Expansion Cards KX-TVP102 or KX-TVP204 Message Managers Guide Setting COS Class of Service Parameters Unpacking Installation Manual Copyright