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Panasonic KX-TVP200 installation manual Are able to record questions directly into their

Models: KX-TVP200

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A1 SYSTEM FEATURES

Table A-1

FEATURE	DESCRIPTION	REFERENCES

Interview Service	Plays a set of recorded questions when a	• See 5.2.9 Interview Service.
	caller accesses the service. The caller is	• See "Interview Mailbox Number"
	provided an opportunity to answer each	• See "Interview Mailbox Number"
	provided an opportunity to answer each	in Table B-4in B2 SYSTEM
	question after it has been asked. Subscribers	in Table B-4in B2 SYSTEM
	question after it has been asked. Subscribers	ADMINISTRATION—
	are able to record questions directly into their	ADMINISTRATION—
	are able to record questions directly into their	MAILBOXES.
	own Interview Mailbox.	MAILBOXES.
	own Interview Mailbox.	• See "Creating and Editing a
		• See "Creating and Editing a
		Mailbox" in C2 SETTING UP
		MAILBOXES.
		• See "Interview Service" in
		GLOSSARY.
		• See 4.9 Interview Mailbox in the
		Subscriber’s Guide.

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Panasonic KX-TVP200 installation manual Are able to record questions directly into their

Contents

Installation Manual Model No. KX-TVP200 Installation Manual Important Information Model no Serial no Trademarks For Your Safety Please Read the Following Text Carefully Precaution Installation Manual Table of Contents Integrating the VPS with the Panasonic KX-TD Digital PBX Final Setup System Features Glossary Voice Processing System Overview What the VPS can and Cannot do Why Voice Processing?Basic Operations UCD functions VPS LimitationsVPS does not support Time table Overflow function Disa message from a Disa card System Management System AdministrationSubscriber Use System Components System BasicsGeneral Main Cabinet System Components Ports 1-12 are at TNV Position Additional Function Mode Rotary SwitchHard Disk Drive Which Phone Systems are Compatible? CPU Board Specifications Installer Equipment and Software RequirementsHardware Recommendations for System Configuration Expansion Capabilities PBX VPS DPT Integration Voice Mail IntegrationConnection Examples Inband/None Integration Connection Example KX-TVP204 Assigned as DPT VPS ports Connection Example KX-TVP102 3, DPT Integration Mode Do not connect the even-numbered jacks on the KX-TVP102 card Connection Example KX-TVP102 3, Inband/None Integration Mode Voice Mail Integration Installation Safety Precautions Installation Wiring Environmental Requirements Unpacking Mounting on a Wooden Wall Mounting the VPS on a WallMounting on a Concrete or Mortar Wall Install the 3 screws included accessories into the rawlplugs Frame Earth Connection Installation Steps Installation Steps Port Expansion Cards Installing Port Expansion Cards KX-TVP102 or KX-TVP204Installing the KX-TVP102 or KX-TVP204 Port Card Expansion Capabilities of the VPS Anasonic KX-TVP102 Card KX-TVP204 Card Opening the Ferrite Core Connecting to the PBXConnections Modular Plug Connection Inband/None Port CardsExpansion Capabilities KX-TVP204 Not available KX-TVP102 Total Number Card Configuration Examples DPT Integration Pattern NoPort Ports Connecting the RS-232C Cable Requirements for Connecting Programming TerminalTerminal Connection 3 RS-232C Signals Data Terminal Ready DTR- output Integrating the VPS with Panasonic KX-T Phone Systems Guidelines for Integration DPT or Inband Signalling?Why Integration is Important How the VPS and the PBX Communicate Single Line Tip/Ring Port Circuits Extension to extension Touchtone SignallingPBX Requirements for Integration Message Waiting Notification from an SLT Screened Transfer from an SLT Follow-on ID or Called Party ID Port Settings PBX Parameters and Port Settings2 RS-232C Settings General Guidelines and Definitions Extension Transfer Sequence Integration ModeOperator Transfer Sequence Alternate Extension Transfer Sequence Digit Translation Table Parameters Inband SignallingCode Call State Sent to the Voice Mail Port When Default Release Sequence for Call Waiting PBX Parameters and Port Settings VPS Programming for Inband Integration FTX FTX a Recommended outside CO line feature settings UK version KX-T1232 does not support Inband Integration KX-TD500 Programming for Inband Integration Go to the 1-3 Extension Port Assignment screen Set Card Status to INSScreen output Assign Extension Group No. for the port Assignment of the extension line to be connected to the VPS Go to Recommended Settings Recommended Settings Assignment of Irna Intercept Routing No Answer destination Assignment of Irna Intercept Routing No Answer timer Screen output Please Set First Ring Delay Timer to 5 s default 0 s Assignment of Irna Intercept Routing No Answer timer Screen output Choose Station from the System Data Programming Main Menu Choose Station Setting from the Station MenuMain Menu System Data Programming Main Menu Station Setting Choose Hunting Group Setting 1 from the Menu CO Line Setting DDI Connecting the VPS with Panasonic KX-T Series PBXs Connecting the VPS with Panasonic KX-T Series PBXs Integrating the VPS with the Panasonic KX-TD Digital PBX Why DPT Integration is Important Guidelines for DPT Integration DPT Integration Features Go to the 1-1 Slot Assignment screen KX-TD500 Programming for Digital IntegrationSet Status to INS Assignment of the ports to be connected to the VPS Go to the 1-4 VPS DPT Port Assignment screen Select TVP200-1 in the Type menu Assign Extension Group No. for the port Communication Parameters 9600, 8 Bit, None Customising Cause RemedySystem On Line MODE** is displayed Ascii Terminal KX-TD500 Programming for Digital Integration From the SYS-PGM no ? screen Software VerificationEnter Enter 127 or Enter 126 orPress Store = the port number you entered in programme 126 or Card Test System Setup Installation On Line MODE** is displayed Sample display DB data PC Empty Version Choose System from the System Data Programming Main Menu Choose Voice Mail Integration from the System Menu Voice Mail Integration Installation Manual Installation Manual Live Call Screening Password Cancelling Common DPT Integration Features and Setup ProceduresLive Call Screening Password Assignment Live Call Screening LCS Programming Screen output Hands-Free or Private Enter the jack number. Screen output # Stop Rec= the jack number you entered Conditions None Hands-free To cancel the password, erase the 3-digit numberLive Call Screening Assignment via PC Programming Click Apply Dial 85 or 92. Screen output LCS Press Store Screen output LCS CancelDial 86 or = The extension number you entered Dial 83 orScreen output 2Way-Rec Dial 84 or Button Assignment via PC Programming Screen output Example screen output Live Call Screening Password ControlLive Call Screening Activation Click OK or Apply TWT Two-Way Transfer into Mailbox TWR Two-Way Recording into MailboxRestriction on TWR/TWT Activation Customising the System Before Programming Quick SetupStarting UP Recording Messages Screen output Starting the Quick SetupPBX Type Required Procedures PBX Type Press Enter Extension Numbers of VPS Ports Screen output Extension Numbers for Mailboxes Creating Mailboxes Length of mailbox numbers Mailbox numbers displayed on this screenExample Port Service Setting Screen output Password Setting Screen output Date and Time Setting Screen output Activating the Quick Setup Screen output Screen output when Quick Setup is finished Sample Custom Service Message Port Setting OptionsCustom Service Setting Example Sample Custom Service Tree Time Service Custom Service FeaturesSample Custom Service for Foreign Languages Intercom Paging Port Setting Custom Service ProgrammingRS-232C Settings Disconnect Parameter None System Others None Description Value Range Description/Function DefaultExtn Keypad Assignment Options Entry Function Entry Function Enter Custom Service Number you want to recordRecording Menus Message Manager’s mailbox might be 98, 998, 9998, or Mailbox Groups Checking OperationVoice Mail To establish a mailbox group To establish an extension group Interview ServiceExtension Groups Return to the Main Program Menu Automated Attendant Department Dialing ServiceTo structure an interview mailbox Operator Service Enter the data using the table below as a guide Setting PortsPort Service Menu System Greeting User Automated Attendant Menu Return to Program-Service Setting-Auto. Attn. Setting MenuAutomated Attendant Parameters Department Dialing Enable Operator’s Parameters Hold 998After playing Thank you for calling Caller Select From Mailbox Setting Menu Setting MailboxesMailbox Setting Menu Entering a Mailbox Enter the data using the following table as a guide Telephone Parameter Value Range Description/Function DefaultContinuously No Use Deleting a Mailbox Password ResetMailbox Listing Setting Mailboxes Training the Subscriber Final Setup Access the Message Manager’s Main Command Menu Accessing the Message Manager’s MailboxMain Menu of Message Manager’s Service Company Greetings Enter #6 998,5,1 Press 4 to change the Custom Service Menu Custom Service Greetings Enter #6 998,5,4Access the Main Menu of Message Manager’s Service Customising User Prompts Enter #6 998,5,6 Message MANAGER’S Mailbox Mailbox Recording the Owner’s Name Setting UP MailboxesRecording Personal Greetings Dial the Extension Number of the VPS VPS tells you the customer’s name State the Owner’s First and Last Name at the tonePress 2 to accept Following steps are for HyperTerminal as an example From System Administration Top MenuBacking UP the System Press Return or Enter Backing UP the System System Maintenance and Troubleshooting Initialising the System System Administration Top Menu-4To initialise the system, follow the menu path as shown Type Y this places the VPS in the off-line mode Type \ Utility Commands System Administration Top Menu-3 On-line Set Onln Set Password PassOff-line Set Ofln Type ONLN, then Press Return Type 1 or Set Time TimeType TIME, then Press Return Type PSET, then Press Return Error Log Display ElogPrint Reports at Specified Time Pset Type ELOG, then Press Return Error Indications at System Startup Error and Warning Indications During System Operation Saving the System Data to the Backup Device SaveHDD System Error Disk Storage Space is NOW Type SAVE, then Press Return Press Return Loading New or Saved Data to the VPS Load Type LOAD, then Press Return Print All of the VPS Parameters Gprn Custom Service Report CrepThis command is only valid when in the Ascii Terminal mode Program Version Display Vers Custom Service Menu Access Count Clear Cclr Message Waiting Lamp Retry Times MWL Setting Minimum Recording Length MRLMinimum recording length can only be set using this command Modified Prompt List Mplt Will not be Heard Utility Command List HelpType HELP, then Press Return Circuit Condition Display Lmon Quick Setup QsetQuick setup requires VT100 emulation software Type QSET, then Press Return Means enable for the port means disable for the port Touchtone Information Display Putd Sample display Wait for Caller ID WcidType WCID, then Press Return System Reports System Administration Top Menu-2-1System Administration Top Menu-2-2 Mailbox Assignments System Administration Top Menu-2-1-2 COS Class of Service AssignmentsSystem Administration Top Menu-2-1-1 COS System Administration Top Menu-2-1-3 System Service Report=LIFO, F=FIFO System Administration Top Menu-2-1-4 Call Account Report Port Usage Report System Administration Top Menu-2-1-5System Administration Top Menu-2-2-1 Port Usage Statistics Clear Disk Usage Report System Administration Top Menu-2-1-6System Administration Top Menu-2-2-2 Disk Usage Statistics Clear Mailbox Usage Report System Administration Top Menu-2-1-7Mailbox Usage Statistics Clear System Administration Top Menu-2-2-4 System Administration Top Menu-2-2-3System Administration Top Menu-2-1-8 Fax Call Report System Reports Troubleshooting Guide While transferring an Unable to accessLine disconnection occurs Outside call 232C port does not Unable to call OperatorConnected terminal RS Operate Specifications Specifications System Features A1 System Features Table A-1 Outgoing Call Services Message Waiting ADMINISTRATION-SERVICE SettingsIncoming Call Services Automated Attendant Parameters COS Class of Service ADMINISTRATION-SETTINGParameters To the messages from assigned numbers left Send to it a callback number. The callback Administration SettingSystem Administration PORT/TRUNK Service Company Greeting Options Cclr ADMINISTRATION-SETTING COS Class of Service Parameters VPS with Panasonic KX-TD Digital PBX Or immediately. This feature also permits Messages VPS with Panasonic KX-T Phone Systems Until the subscriber answers Are able to record questions directly into their Feature Description References That do not have a telephone D2 Managing the General Setting COS Class Service ParametersDelivery Mailbox Message Waiting Notification Message Waiting Notification Disconnect Message*1-caller is Thank you for calling COS Class of Service Parameters Delivering Messages ADMINISTRATION-PORTTrunk Service Reply to Message Sender-permits Forwarding SET FWD Busy or No Answer-Forward allOutside Line Manual Lunch Mode-Operates only Manual Break Mode-Operates only System Clock System Administration Setting COS Class Service ParametersUsage System Reports VPS ADMINISTRATION-PORT Trunk Service English System Administrators Guide VT100 or Compatible Terminals B1 System NavigationKeyboard Use Other RS-232C Terminals Ascii Terminals Using the Interface Programming Guidance Programming Menu Structure Diagram Enter Delete Listing B2 System ADMINISTRATION-MAILBOXES Editing Mailboxes Table B-4 Parameter Value Range Description/Function Default Notification Setting Notification Setting-Device 1, 2, or Remote Call Forward to CO System Administration Top Menu-1-1-2-Mailbox No Deleting a Mailbox System Administration Top Menu-1-1-4 Resetting a Mailbox PasswordSystem Administration Top Menu-1-1-3-Mailbox No Listing Mailboxes System Administration Top Menu-1-2-COS No.1-62 Class of Service SettingSystem Administration Top Menu-1-2-COS No.1-64 COS Nos -62 for subscribers Table B-7 Parameter Value Range Description/Function Default Lifo To pause and restart recording, press FeaturesTo end recording, hang up or press 1 for more Yes CID Disable MWL 0030 Move COS Nos & 64 for Managers System Administration Top Menu-1-2-COS No.63-64100 To be set include Beeper Callback No. Entry Mode, MWL Has accessed the mailbox Port 1-12-Day Mode B4 System ADMINISTRATION-PORT/TRUNK ServiceB4.1 Port Assignment Port 1-12-Night Mode System Administration Top Menu-1-3-1-Port No.1-12-2 Trunk 1-48-Day Mode Port 1-12-Lunch ModePort 1-12-Break Mode B4.2 Trunk Group Assignment Trunk 1-48-Night Mode System Administration Top Menu-1-3-2-Trunk Group No.1-48-2 System Administration Top Menu-1-3-2-Trunk Group No.1-48-3 Trunk 1-48-Lunch ModeTrunk 1-48-Break Mode System Administration Top Menu-1-3-2-Trunk Group No.1-48-4 Department Dialing B5 System ADMINISTRATION-SERVICE SettingsB5.1 Automated Attendant Parameters Operator’s Parameters Operator’s Parameters-Day Mode-Operator Playing Thank you for calling Extension number can be assigned Or call another extension. In some cases, a call to Operator’s Parameters-Lunch Mode-Operator 1, 2 Operator’s Parameters-Night Mode-Operator 1, 2Operator’s Parameters-Break Mode-Operator 1, 2 Alternate Extension Assignment System Administration Top Menu-1-4-1-3System Administration Top Menu-1-4-1-3-2 Alternate Extension Group-Enter System Administration Top Menu-1-4-1-3-3 B5.2 Custom ServiceAlternate Extension-Listing Transferred. The Extn. setting enter E enables Telephone keypad. Callers are able to access these B5.3 Caller ID Call Routing Parameters System Administration Top Menu-1-4-3Caller ID Call Routing-Enter Caller ID Call Routing-Delete System Administration Top Menu-1-4-3-3Caller ID Call Routing-Listing System Group Assignment-Mailbox Group B6 System ADMINISTRATION-SYSTEM Parameter SettingsB6.1 System Group Assignment Mailbox Group-Enter System Group Assignment-Extension Group Mailbox Group-DeleteMailbox Group-Listing Extension Group-Enter System Administration Top Menu-1-5-1-2-3 B6.2 Time Group ServiceSystem Administration Top Menu-1-5-1-2-2-Group List No Extension Group-Delete System Administration Top Menu-1-5-2 Time Group Service-Service ModeAutomatic Mode Caller ID Call Routing Trunk Service Port Service Time Group Service-Time ServiceTime Service-Time Group 1-8-Day Service System Administration Top Menu-1-5-2-2-Time Group No.1-8 Time Service-Time Group 1-8-Lunch Service Time Service-Time Group 1-8-Break Service Holiday Setting-Enter B6.3 Holiday SettingSystem Administration Top Menu-1-5-3 DD/MM-DD/MM DD/MM System Administration Top Menu-1-5-3-2 Holiday Setting-DeleteHoliday Setting-Listing System Administration Top Menu-1-5-3-3 For service in Spanish, press B6.5 Prompt SettingFor service in English, press For service in Chinese, press System Caller Name Announcement-Enter System Administration Top Menu-1-5-6B6.6 System Caller Name Announcement After System Caller Name Announcement-Listing B6.7 Other ParametersSystem Caller Name Announcement-Delete Other Parameters-Extension Numbering Plan System Administration Top Menu-1-5-7-1 Other Parameters-Dialing Parameter Table B-29 Parameter Other Parameters-Message Waiting Notification Other Parameters-External Message Delivery One other person is queuing To cancel holding, press 2 nowOther Parameters-Call Hold Otherwise, I’ll try your party again Other Parameters-Intercom Paging Parameter Other Parameters-Rotary Telephone ServiceSystem Administration Top Menu-1-5-7-7 To continue holding, press Other Parameters-Fax Management Have a call for mailbox owner’s name Example The FAX transfer situation is as follows. One Attempt was no answer Other Parameters-Disconnect Parameter Example You have 1 FAX message B7 System ADMINISTRATION-HARDWARE Settings B7.1 RS-232C Parameters System Administration Top Menu-1-6-2 B7.2 Port SettingPort Setting Menu B7.3 PBX Interface Parameters DPT System Administration Top Menu-1-6-3FTX FWW DPT None-Both PBX and VPS work independently Inband Signaling Parameters System Administration Top Menu-1-6-3-2 Inband Integration PBX Interface Parameters System Administration Top Menu-1-6-3-3 Digit Translation Table Parameters-Inter-Digit TimeoutDigit Translation Table Parameters Digit Translation Table Parameters-Input/Output VPS Port Parameters System Managers Guide To Access the System Manager’s Mailbox C1 Accessing the System MANAGER’S MailboxEnter your password, followed by # Creating and Editing a Mailbox C2 Setting UP MailboxesType the mailbox number Deleting a Mailbox Password Press 1 to delete the password C3 Setting COS Class of Service Parameters Saved Message Retention Time Personal Greeting LengthNew Message Retention Time Message Length Total Message Time Message Cancel for Live Call ScreeningNumber of Messages Message Retrieval Order Intercom Paging Group Number Direct Mailbox AccessSubscriber Service Prompt Mode Remote Call Forward to CO Caller ID Screening Play Personal Greeting for Caller IDMessage Notification Auto Forwarding External Message DeliverySystem Prompt User 1 Prompt User 2 Prompt Selective Prompt Press 1 for AM or 2 for PM C4 Setting the System ClockType the current time and Press # Type the current month and Press # Press 2 to accept the date C5 Changing the Service Mode Setting Assigning the Service Mode Type the Time Group number C6 Changing the Company Greeting Setting C7 Checking System Usage System Reports Obtaining System Reports Clearing the Reports Delivering Messages to All Mailboxes Broadcasting Messages C8 Delivering MessagesDelivering Messages to Specified Mailboxes Type the time and Press # Press 1 for AM or 2 for PM Checking Mailbox DistributionRecord the message at the tone and Press Type the date month and day and Press # Type the password and Press # C9 Customising the System MANAGER’S Mailbox C10 Listening to System Manager Messages Message Managers Guide D1 Accessing the Message MANAGER’S Mailbox To Access the Message Manager’s Mailbox Transferring Messages D2 Managing the General Delivery MailboxListening to Messages Type the destination mailbox number Record the comments and Press Setting Notification by Calling Status D3 Setting UP Message Waiting NotificationSetting Message Waiting Lamp Status Setting Device Status Assigning Notification Numbers Type the telephone number Press 1 to be notified by telephone or 2 by a beeper pager Operator’s Extensions Message Manager’s PasswordD4 Customising the Message MANAGER’S Mailbox Telephone Numbers 1 and 2 for Remote Call Forward to CO Operator 1’s extension number cannot be deleted Type the extension number D5 Setting the System Clock Type the day and Press # Press 2 to accept the date entered D6 Recording Messages Recording Menus and Voice Labels Recording User Prompts For the Company Greetings-Enter the Company Greeting Number Press 2 to retain the current recording-Return to b PressPress 2 to return to b Press 2 to go to g Press 3 to turn off/on the prompt Enter the Caller ID List Number*1 1-120 to be modified Recording System Caller NamesD9 List of Modifiable Prompts Record the name at the tone and Press D7 Remote Call Forwarding SET Setting COS Class of Service ParametersAssigning the Remote Call Forwarding Set Press 1 to change the extension number-Return to Step For FWD All-Go to StepPress 1 to change the telephone number. Return to Step Prompts Common to VM and AA Services D8 List of Prompts for Voice Mail and AA ServiceTable D-1 Prompt No Modifiable Prompts AA Prompts VM PromptsTable D-3 Prompt No Modifiable Prompts Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s D9 List of Modifiable PromptsApril August Callback Number Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Eight DecemberDial Tone Eight Hour Eighteen Minute EighteenEighteen Hour Eighteenth Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Fifteen Hour FebruaryFifteen Fifteen Minute Fifty Eight Minute Fifty MinuteFifty Eight Fifty Five 324 Installation Manual Forty Eight FortyForty Minute Forty Eight Minute Friday FourthHASH# Hundred June JanuaryJuly March Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Monday More than ONE Hundred Nineteen NineNine Hour Nineteen Hour OWE ONEONE Hour OWE Eight Pause Pulse Dialling Mode POUND# September SaturdaySecond Seven Seventeen Minute SeventeenSeventeen Hour Seventeenth Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s TEN StarSunday TEN Hour Thirteen Hour ThirdThirteen Thirteen Minute Thirty ONE Minute Thirty Nine MinuteThirty ONE Thirty Seven Three Hour ThousandThree Thursday 342 Installation Manual Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s 346 Installation Manual Installation Manual 347 Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Twelfth Tone Dialling ModeTuesday Twelve Twenty Minute TwentyTwenty Hour Twenty Eight TWO Twenty TWO MinuteTwentieth TWO Hour Zero Subscriber Service Table D-5Linked Prompts List Receive Message Table D-6 Personal Group Distribution List Table D-9 Message Scan Table D-7Message Delivery Table D-8 Check Mailbox Distribution Table D-10 Interview Mailbox Management Table D-13 Message Waiting Notification Table D-12Fax Management Table D-14 Auto Forwarding Auto ConfigurationAlternate Extension Group Automated Attendant Caller ID Call Routing Custom Service SettingDefault Setting Caller Name Announcement System/Personal Delete Message Confirmation Delayed RingingDirect Mailbox Access Delivery Time External Message Delivery Redial External Delivery MessageExternal Message Delivery List Fast Forward Integration Incomplete Call Handling ServiceInterview Service Intercept Routing No Answer Mailbox Capacity recording time Logical Extension All Calls Transfer to MailboxMailbox Capacity messages Mailbox Extension Message Waiting Lamp PasswordMessage Transfer Message Waiting Notification Personal Group Distribution List Personal GreetingsPersonal Greeting for Caller ID Port Review Service ModeRemote Call Forwarding Set Rewind Subscriber System AdministrationSystem Administrator System External Message Delivery Duration Time Two-Way Transfer TWT Time SynchronisationTwo-Way Recording TWR Unlimited Message Length Installation Manual Index Accessing the Message MANAGER’S Mailbox 296 Installing Port Expansion Cards KX-TVP102 or KX-TVP204 Message Managers Guide Setting COS Class of Service Parameters Unpacking Installation Manual Copyright