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Panasonic KX-TVP200 installation manual System Maintenance and Troubleshooting

Models: KX-TVP200

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Section 7

SYSTEM MAINTENANCE AND TROUBLESHOOTING

Installation Manual 145

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Panasonic KX-TVP200 installation manual System Maintenance and Troubleshooting

Contents

Model No. KX-TVP200 Installation ManualInstallation Manual Important Information Model no Serial no Trademarks Precaution For Your Safety Please Read the Following Text CarefullyInstallation Manual Table of Contents Integrating the VPS with the Panasonic KX-TD Digital PBX Final Setup System Features Glossary Voice Processing System Overview What the VPS can and Cannot do Why Voice Processing?Basic Operations VPS does not support VPS LimitationsUCD functions Time table Overflow function Disa message from a Disa cardSystem Management System AdministrationSubscriber Use General System BasicsSystem Components Main CabinetPorts 1-12 are at TNV System ComponentsPosition Additional Function Mode Rotary SwitchHard Disk Drive CPU Board Which Phone Systems are Compatible?Specifications Installer Equipment and Software RequirementsHardware Expansion Capabilities Recommendations for System ConfigurationPBX VPS Connection Examples Voice Mail IntegrationDPT Integration Inband/None IntegrationAssigned as DPT VPS ports Connection Example KX-TVP204Do not connect the even-numbered jacks on the KX-TVP102 card Connection Example KX-TVP102 3, DPT Integration ModeConnection Example KX-TVP102 3, Inband/None Integration Mode Voice Mail Integration Installation Installation Safety PrecautionsWiring Environmental Requirements Unpacking Mounting on a Wooden Wall Mounting the VPS on a WallMounting on a Concrete or Mortar Wall Install the 3 screws included accessories into the rawlplugs Frame Earth Connection Installation Steps Installation Steps Installing the KX-TVP102 or KX-TVP204 Port Card Installing Port Expansion Cards KX-TVP102 or KX-TVP204Port Expansion Cards Expansion Capabilities of the VPSAnasonic KX-TVP102 Card KX-TVP204 Card Connections Connecting to the PBXOpening the Ferrite Core Modular Plug ConnectionExpansion Capabilities Port CardsInband/None KX-TVP204 Not available KX-TVP102Total Number Card Configuration Examples DPT Integration Pattern NoPort Ports Connecting the RS-232C Cable Requirements for Connecting Programming TerminalTerminal Connection 3 RS-232C Signals Data Terminal Ready DTR- output Integrating the VPS with Panasonic KX-T Phone Systems Why Integration is Important DPT or Inband Signalling?Guidelines for Integration How the VPS and the PBX CommunicatePBX Requirements for Integration Extension to extension Touchtone SignallingSingle Line Tip/Ring Port Circuits Message Waiting Notification from an SLTFollow-on ID or Called Party ID Screened Transfer from an SLT2 RS-232C Settings PBX Parameters and Port SettingsPort Settings General Guidelines and DefinitionsOperator Transfer Sequence Integration ModeExtension Transfer Sequence Alternate Extension Transfer SequenceCode Call State Sent to the Voice Mail Port When Default Inband SignallingDigit Translation Table Parameters Release Sequence for Call WaitingPBX Parameters and Port Settings FTX FTX a VPS Programming for Inband IntegrationUK version KX-T1232 does not support Inband Integration Recommended outside CO line feature settingsKX-TD500 Programming for Inband Integration Screen output Set Card Status to INSGo to the 1-3 Extension Port Assignment screen Assign Extension Group No. for the portAssignment of the extension line to be connected to the VPS Go to Recommended Settings Recommended Settings Assignment of Irna Intercept Routing No Answer destination Assignment of Irna Intercept Routing No Answer timer Screen output Please Set First Ring Delay Timer to 5 s default 0 s Assignment of Irna Intercept Routing No Answer timer Screen output Main Menu Choose Station Setting from the Station MenuChoose Station from the System Data Programming Main Menu System Data Programming Main MenuChoose Hunting Group Setting 1 from the Menu Station SettingDDI CO Line SettingConnecting the VPS with Panasonic KX-T Series PBXs Connecting the VPS with Panasonic KX-T Series PBXs Integrating the VPS with the Panasonic KX-TD Digital PBX Guidelines for DPT Integration Why DPT Integration is ImportantDPT Integration Features Go to the 1-1 Slot Assignment screen KX-TD500 Programming for Digital IntegrationSet Status to INS Assignment of the ports to be connected to the VPS Select TVP200-1 in the Type menu Go to the 1-4 VPS DPT Port Assignment screenAssign Extension Group No. for the port Communication Parameters 9600, 8 Bit, None Customising Cause RemedySystem Ascii Terminal On Line MODE** is displayedKX-TD500 Programming for Digital Integration From the SYS-PGM no ? screen Software VerificationEnter Press Store Enter 126 orEnter 127 or = the port number you entered in programme 126 orCard Test System Setup Installation On Line MODE** is displayed Sample display DB data PC Empty Version Choose Voice Mail Integration from the System Menu Choose System from the System Data Programming Main MenuVoice Mail Integration Installation Manual Installation Manual Live Call Screening Password Assignment Common DPT Integration Features and Setup ProceduresLive Call Screening Password Cancelling Live Call Screening LCS Programming= the jack number you entered Enter the jack number. Screen output # Stop RecScreen output Hands-Free or Private Conditions NoneLive Call Screening Assignment via PC Programming To cancel the password, erase the 3-digit numberHands-free Click ApplyDial 85 or 92. Screen output LCS Press Store Screen output LCS CancelDial 86 or Screen output 2Way-Rec Dial 83 or= The extension number you entered Dial 84 orButton Assignment via PC Programming Screen output Live Call Screening Activation Live Call Screening Password ControlExample screen output Click OK or ApplyTWT Two-Way Transfer into Mailbox TWR Two-Way Recording into MailboxRestriction on TWR/TWT Activation Customising the System Starting UP Quick SetupBefore Programming Recording MessagesPBX Type Required Procedures Starting the Quick SetupScreen output PBX Type Press EnterExtension Numbers for Mailboxes Extension Numbers of VPS Ports Screen outputCreating Mailboxes Length of mailbox numbers Mailbox numbers displayed on this screenExample Password Setting Screen output Port Service Setting Screen outputActivating the Quick Setup Screen output Date and Time Setting Screen outputScreen output when Quick Setup is finished Custom Service Setting Example Port Setting OptionsSample Custom Service Message Sample Custom Service TreeSample Custom Service for Foreign Languages Custom Service FeaturesTime Service Intercom PagingRS-232C Settings Custom Service ProgrammingPort Setting Disconnect ParameterSystem NoneExtn Description Value Range Description/Function DefaultOthers None Keypad Assignment Options Entry FunctionRecording Menus Enter Custom Service Number you want to recordEntry Function Message Manager’s mailbox might be 98, 998, 9998, orVoice Mail Checking OperationMailbox Groups To establish a mailbox groupExtension Groups Interview ServiceTo establish an extension group Return to the Main Program MenuAutomated Attendant Department Dialing ServiceTo structure an interview mailbox Operator Service Port Service Menu Setting PortsEnter the data using the table below as a guide System GreetingUser Automated Attendant Parameters Return to Program-Service Setting-Auto. Attn. Setting MenuAutomated Attendant Menu Department DialingOperator’s Parameters EnableHold 998After playing Thank you for calling Caller Select Mailbox Setting Menu Setting MailboxesFrom Mailbox Setting Menu Entering a MailboxEnter the data using the following table as a guide Telephone Parameter Value Range Description/Function DefaultContinuously No Use Deleting a Mailbox Password ResetMailbox Listing Setting Mailboxes Training the Subscriber Final Setup Main Menu of Message Manager’s Service Accessing the Message Manager’s MailboxAccess the Message Manager’s Main Command Menu Company Greetings Enter #6 998,5,1Access the Main Menu of Message Manager’s Service Custom Service Greetings Enter #6 998,5,4Press 4 to change the Custom Service Menu Customising User Prompts Enter #6 998,5,6Message MANAGER’S Mailbox Mailbox Recording Personal Greetings Setting UP MailboxesRecording the Owner’s Name Dial the Extension Number of the VPSVPS tells you the customer’s name State the Owner’s First and Last Name at the tonePress 2 to accept Backing UP the System From System Administration Top MenuFollowing steps are for HyperTerminal as an example Press Return or EnterBacking UP the System System Maintenance and Troubleshooting Initialising the System System Administration Top Menu-4To initialise the system, follow the menu path as shown Type \ Type Y this places the VPS in the off-line modeSystem Administration Top Menu-3 Utility CommandsOff-line Set Ofln Set Password PassOn-line Set Onln Type ONLN, then Press ReturnType 1 or Set Time TimeType TIME, then Press Return Print Reports at Specified Time Pset Error Log Display ElogType PSET, then Press Return Type ELOG, then Press ReturnError Indications at System Startup HDD System Error Saving the System Data to the Backup Device SaveError and Warning Indications During System Operation Disk Storage Space is NOWPress Return Type SAVE, then Press ReturnType LOAD, then Press Return Loading New or Saved Data to the VPS LoadThis command is only valid when in the Ascii Terminal mode Custom Service Report CrepPrint All of the VPS Parameters Gprn Program Version Display VersCustom Service Menu Access Count Clear Cclr Minimum recording length can only be set using this command Setting Minimum Recording Length MRLMessage Waiting Lamp Retry Times MWL Modified Prompt List MpltWill not be Heard Utility Command List HelpType HELP, then Press Return Quick setup requires VT100 emulation software Quick Setup QsetCircuit Condition Display Lmon Type QSET, then Press ReturnTouchtone Information Display Putd Means enable for the port means disable for the portSample display Wait for Caller ID WcidType WCID, then Press Return System Administration Top Menu-2-2 System Administration Top Menu-2-1System Reports Mailbox AssignmentsSystem Administration Top Menu-2-1-1 COS Class of Service AssignmentsSystem Administration Top Menu-2-1-2 COSSystem Administration Top Menu-2-1-3 System Service Report=LIFO, F=FIFO Call Account Report System Administration Top Menu-2-1-4System Administration Top Menu-2-2-1 System Administration Top Menu-2-1-5Port Usage Report Port Usage Statistics ClearSystem Administration Top Menu-2-2-2 System Administration Top Menu-2-1-6Disk Usage Report Disk Usage Statistics ClearMailbox Usage Report System Administration Top Menu-2-1-7Mailbox Usage Statistics Clear System Administration Top Menu-2-1-8 System Administration Top Menu-2-2-3System Administration Top Menu-2-2-4 Fax Call ReportSystem Reports Troubleshooting Guide Line disconnection occurs Unable to accessWhile transferring an Outside callConnected terminal RS Unable to call Operator232C port does not OperateSpecifications Specifications System Features Table A-1 A1 System FeaturesIncoming Call Services Automated ADMINISTRATION-SERVICE SettingsOutgoing Call Services Message Waiting Attendant ParametersCOS Class of Service ADMINISTRATION-SETTINGParameters To the messages from assigned numbers left Send to it a callback number. The callback System Administration PORT/TRUNK Service SettingAdministration Company GreetingCclr OptionsVPS with Panasonic KX-TD Digital PBX ADMINISTRATION-SETTING COS Class of Service ParametersOr immediately. This feature also permits Messages KX-T Phone Systems VPS with PanasonicUntil the subscriber answers Are able to record questions directly into their Feature Description References That do not have a telephone D2 Managing the General Setting COS Class Service ParametersDelivery Mailbox Notification Message WaitingMessage Waiting Notification Thank you for calling Disconnect Message*1-caller isCOS Class of Service Parameters Trunk Service ADMINISTRATION-PORTDelivering Messages Reply to Message Sender-permitsForwarding SET FWD Busy or No Answer-Forward allOutside Line Manual Break Mode-Operates only Manual Lunch Mode-Operates onlySystem Clock System Administration Setting COS Class Service ParametersUsage System Reports VPS ADMINISTRATION-PORT Trunk Service English System Administrators Guide Keyboard Use B1 System NavigationVT100 or Compatible Terminals Other RS-232C Terminals Ascii TerminalsProgramming Guidance Using the InterfaceProgramming Menu Structure Diagram Enter Delete Listing Editing Mailboxes B2 System ADMINISTRATION-MAILBOXESTable B-4 Parameter Value Range Description/Function Default Notification Setting-Device 1, 2, or Notification SettingRemote Call Forward to CO Deleting a Mailbox System Administration Top Menu-1-1-2-Mailbox NoSystem Administration Top Menu-1-1-3-Mailbox No Resetting a Mailbox PasswordSystem Administration Top Menu-1-1-4 Listing MailboxesSystem Administration Top Menu-1-2-COS No.1-64 Class of Service SettingSystem Administration Top Menu-1-2-COS No.1-62 COS Nos -62 for subscribersLifo Table B-7 Parameter Value Range Description/Function DefaultTo end recording, hang up or press 1 for more FeaturesTo pause and restart recording, press YesCID MWL DisableMove 0030COS Nos & 64 for Managers System Administration Top Menu-1-2-COS No.63-64100 To be set include Beeper Callback No. Entry Mode, MWL Has accessed the mailbox Port 1-12-Day Mode B4 System ADMINISTRATION-PORT/TRUNK ServiceB4.1 Port Assignment System Administration Top Menu-1-3-1-Port No.1-12-2 Port 1-12-Night ModePort 1-12-Break Mode Port 1-12-Lunch ModeTrunk 1-48-Day Mode B4.2 Trunk Group AssignmentSystem Administration Top Menu-1-3-2-Trunk Group No.1-48-2 Trunk 1-48-Night ModeTrunk 1-48-Break Mode Trunk 1-48-Lunch ModeSystem Administration Top Menu-1-3-2-Trunk Group No.1-48-3 System Administration Top Menu-1-3-2-Trunk Group No.1-48-4B5.1 Automated Attendant Parameters B5 System ADMINISTRATION-SERVICE SettingsDepartment Dialing Operator’s ParametersOperator’s Parameters-Day Mode-Operator Playing Thank you for calling Extension number can be assigned Or call another extension. In some cases, a call to Operator’s Parameters-Lunch Mode-Operator 1, 2 Operator’s Parameters-Night Mode-Operator 1, 2Operator’s Parameters-Break Mode-Operator 1, 2 System Administration Top Menu-1-4-1-3-2 System Administration Top Menu-1-4-1-3Alternate Extension Assignment Alternate Extension Group-EnterSystem Administration Top Menu-1-4-1-3-3 B5.2 Custom ServiceAlternate Extension-Listing Transferred. The Extn. setting enter E enables Telephone keypad. Callers are able to access these B5.3 Caller ID Call Routing Parameters System Administration Top Menu-1-4-3Caller ID Call Routing-Enter Caller ID Call Routing-Delete System Administration Top Menu-1-4-3-3Caller ID Call Routing-Listing B6.1 System Group Assignment B6 System ADMINISTRATION-SYSTEM Parameter SettingsSystem Group Assignment-Mailbox Group Mailbox Group-EnterMailbox Group-Listing Mailbox Group-DeleteSystem Group Assignment-Extension Group Extension Group-EnterSystem Administration Top Menu-1-5-1-2-2-Group List No B6.2 Time Group ServiceSystem Administration Top Menu-1-5-1-2-3 Extension Group-DeleteSystem Administration Top Menu-1-5-2 Time Group Service-Service ModeAutomatic Mode Time Service-Time Group 1-8-Day Service Time Group Service-Time ServiceCaller ID Call Routing Trunk Service Port Service System Administration Top Menu-1-5-2-2-Time Group No.1-8Time Service-Time Group 1-8-Break Service Time Service-Time Group 1-8-Lunch ServiceHoliday Setting-Enter B6.3 Holiday SettingSystem Administration Top Menu-1-5-3 DD/MM DD/MM-DD/MMHoliday Setting-Listing Holiday Setting-DeleteSystem Administration Top Menu-1-5-3-2 System Administration Top Menu-1-5-3-3For service in English, press B6.5 Prompt SettingFor service in Spanish, press For service in Chinese, pressB6.6 System Caller Name Announcement System Administration Top Menu-1-5-6System Caller Name Announcement-Enter AfterSystem Caller Name Announcement-Delete B6.7 Other ParametersSystem Caller Name Announcement-Listing Other Parameters-Extension Numbering PlanSystem Administration Top Menu-1-5-7-1 Other Parameters-Dialing Parameter Table B-29 Parameter Other Parameters-Message Waiting Notification Other Parameters-External Message Delivery Other Parameters-Call Hold To cancel holding, press 2 nowOne other person is queuing Otherwise, I’ll try your party againSystem Administration Top Menu-1-5-7-7 Other Parameters-Rotary Telephone ServiceOther Parameters-Intercom Paging Parameter To continue holding, pressHave a call for mailbox owner’s name Other Parameters-Fax ManagementAttempt was no answer Example The FAX transfer situation is as follows. OneExample You have 1 FAX message Other Parameters-Disconnect ParameterB7.1 RS-232C Parameters B7 System ADMINISTRATION-HARDWARE SettingsPort Setting Menu B7.2 Port SettingSystem Administration Top Menu-1-6-2 B7.3 PBX Interface ParametersDPT System Administration Top Menu-1-6-3FTX FWW DPT None-Both PBX and VPS work independently System Administration Top Menu-1-6-3-2 Inband Signaling ParametersInband Integration PBX Interface Parameters System Administration Top Menu-1-6-3-3 Digit Translation Table Parameters-Inter-Digit TimeoutDigit Translation Table Parameters VPS Port Parameters Digit Translation Table Parameters-Input/OutputSystem Managers Guide To Access the System Manager’s Mailbox C1 Accessing the System MANAGER’S MailboxEnter your password, followed by # Creating and Editing a Mailbox C2 Setting UP MailboxesType the mailbox number Deleting a Mailbox Password Press 1 to delete the password C3 Setting COS Class of Service Parameters New Message Retention Time Personal Greeting LengthSaved Message Retention Time Message LengthNumber of Messages Message Cancel for Live Call ScreeningTotal Message Time Message Retrieval OrderSubscriber Service Prompt Mode Direct Mailbox AccessIntercom Paging Group Number Remote Call Forward to COCaller ID Screening Play Personal Greeting for Caller IDMessage Notification Auto Forwarding External Message DeliverySystem Prompt User 1 Prompt User 2 Prompt Selective Prompt Type the current time and Press # C4 Setting the System ClockPress 1 for AM or 2 for PM Type the current month and Press #Press 2 to accept the date Assigning the Service Mode C5 Changing the Service Mode SettingType the Time Group number C6 Changing the Company Greeting Setting Obtaining System Reports C7 Checking System Usage System ReportsClearing the Reports Delivering Messages to All Mailboxes Broadcasting Messages C8 Delivering MessagesDelivering Messages to Specified Mailboxes Record the message at the tone and Press Checking Mailbox DistributionType the time and Press # Press 1 for AM or 2 for PM Type the date month and day and Press #C9 Customising the System MANAGER’S Mailbox Type the password and Press #C10 Listening to System Manager Messages Message Managers Guide To Access the Message Manager’s Mailbox D1 Accessing the Message MANAGER’S MailboxListening to Messages D2 Managing the General Delivery MailboxTransferring Messages Type the destination mailbox numberRecord the comments and Press Setting Message Waiting Lamp Status D3 Setting UP Message Waiting NotificationSetting Notification by Calling Status Setting Device StatusType the telephone number Assigning Notification NumbersPress 1 to be notified by telephone or 2 by a beeper pager D4 Customising the Message MANAGER’S Mailbox Message Manager’s PasswordOperator’s Extensions Telephone Numbers 1 and 2 for Remote Call Forward to COType the extension number Operator 1’s extension number cannot be deletedType the day and Press # D5 Setting the System ClockPress 2 to accept the date entered Recording Menus and Voice Labels D6 Recording MessagesFor the Company Greetings-Enter the Company Greeting Number Recording User PromptsPress 2 to return to b PressPress 2 to retain the current recording-Return to b Press 2 to go to g Press 3 to turn off/on the promptD9 List of Modifiable Prompts Recording System Caller NamesEnter the Caller ID List Number*1 1-120 to be modified Record the name at the tone and PressD7 Remote Call Forwarding SET Setting COS Class of Service ParametersAssigning the Remote Call Forwarding Set Press 1 to change the extension number-Return to Step For FWD All-Go to StepPress 1 to change the telephone number. Return to Step Prompts Common to VM and AA Services D8 List of Prompts for Voice Mail and AA ServiceTable D-1 Prompt No Modifiable Prompts AA Prompts VM PromptsTable D-3 Prompt No Modifiable Prompts Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s D9 List of Modifiable PromptsApril August Callback Number Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Dial Tone DecemberEight Eight HourEighteen Hour EighteenEighteen Minute EighteenthTable D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Fifteen FebruaryFifteen Hour Fifteen MinuteFifty Eight Fifty MinuteFifty Eight Minute Fifty Five324 Installation Manual Forty Minute FortyForty Eight Forty Eight MinuteFriday FourthHASH# Hundred July JanuaryJune MarchTable D-4 Prompt Modifiable Prompts Linked to Prompt No. s More than ONE Hundred MondayNine Hour NineNineteen Nineteen HourONE Hour ONEOWE OWE EightPause POUND# Pulse Dialling ModeSecond SaturdaySeptember SevenSeventeen Hour SeventeenSeventeen Minute SeventeenthTable D-4 Prompt Modifiable Prompts Linked to Prompt No. s Sunday StarTEN TEN HourThirteen ThirdThirteen Hour Thirteen MinuteThirty ONE Thirty Nine MinuteThirty ONE Minute Thirty SevenThree ThousandThree Hour Thursday342 Installation Manual Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s 346 Installation Manual Installation Manual 347 Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Tuesday Tone Dialling ModeTwelfth TwelveTwenty Hour TwentyTwenty Minute Twenty EightTwentieth Twenty TWO MinuteTWO TWO HourLinked Prompts List Subscriber Service Table D-5Zero Receive Message Table D-6Message Delivery Table D-8 Message Scan Table D-7Personal Group Distribution List Table D-9 Check Mailbox Distribution Table D-10Interview Mailbox Management Table D-13 Message Waiting Notification Table D-12Fax Management Table D-14 Alternate Extension Group Auto ConfigurationAuto Forwarding Automated AttendantDefault Setting Custom Service SettingCaller ID Call Routing Caller Name Announcement System/PersonalDirect Mailbox Access Delayed RingingDelete Message Confirmation Delivery TimeExternal Message Delivery List External Delivery MessageExternal Message Delivery Redial Fast ForwardInterview Service Incomplete Call Handling ServiceIntegration Intercept Routing No AnswerMailbox Capacity messages Logical Extension All Calls Transfer to MailboxMailbox Capacity recording time Mailbox ExtensionMessage Transfer PasswordMessage Waiting Lamp Message Waiting NotificationPersonal Greeting for Caller ID Personal GreetingsPersonal Group Distribution List PortRemote Call Forwarding Set Service ModeReview RewindSystem Administrator System AdministrationSubscriber System External Message Delivery Duration TimeTwo-Way Recording TWR Time SynchronisationTwo-Way Transfer TWT Unlimited Message LengthInstallation Manual Index Accessing the Message MANAGER’S Mailbox 296 Installing Port Expansion Cards KX-TVP102 or KX-TVP204 Message Managers Guide Setting COS Class of Service Parameters Unpacking Installation Manual Copyright