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Panasonic KX-TVP200 installation manual Message Managers Guide

Models: KX-TVP200

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Appendix D

MESSAGE MANAGER'S GUIDE

Installation Manual 295

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Panasonic KX-TVP200 installation manual Message Managers Guide

Contents

Model No. KX-TVP200 Installation ManualInstallation Manual Important Information Model no Serial no Trademarks Precaution For Your Safety Please Read the Following Text CarefullyInstallation Manual Table of Contents Integrating the VPS with the Panasonic KX-TD Digital PBX Final Setup System Features Glossary Voice Processing System Overview What the VPS can and Cannot do Why Voice Processing?Basic Operations Time table Overflow function Disa message from a Disa card VPS LimitationsVPS does not support UCD functionsSystem Management System AdministrationSubscriber Use Main Cabinet System BasicsGeneral System ComponentsPorts 1-12 are at TNV System ComponentsPosition Additional Function Mode Rotary SwitchHard Disk Drive CPU Board Which Phone Systems are Compatible?Specifications Installer Equipment and Software RequirementsHardware Expansion Capabilities Recommendations for System ConfigurationPBX VPS Inband/None Integration Voice Mail IntegrationConnection Examples DPT IntegrationAssigned as DPT VPS ports Connection Example KX-TVP204Do not connect the even-numbered jacks on the KX-TVP102 card Connection Example KX-TVP102 3, DPT Integration ModeConnection Example KX-TVP102 3, Inband/None Integration Mode Voice Mail Integration Installation Installation Safety PrecautionsWiring Environmental Requirements Unpacking Mounting on a Wooden Wall Mounting the VPS on a WallMounting on a Concrete or Mortar Wall Install the 3 screws included accessories into the rawlplugs Frame Earth Connection Installation Steps Installation Steps Expansion Capabilities of the VPS Installing Port Expansion Cards KX-TVP102 or KX-TVP204Installing the KX-TVP102 or KX-TVP204 Port Card Port Expansion CardsAnasonic KX-TVP102 Card KX-TVP204 Card Modular Plug Connection Connecting to the PBXConnections Opening the Ferrite CoreKX-TVP204 Not available KX-TVP102 Port CardsExpansion Capabilities Inband/NoneTotal Number Card Configuration Examples DPT Integration Pattern NoPort Ports Connecting the RS-232C Cable Requirements for Connecting Programming TerminalTerminal Connection 3 RS-232C Signals Data Terminal Ready DTR- output Integrating the VPS with Panasonic KX-T Phone Systems How the VPS and the PBX Communicate DPT or Inband Signalling?Why Integration is Important Guidelines for IntegrationMessage Waiting Notification from an SLT Extension to extension Touchtone SignallingPBX Requirements for Integration Single Line Tip/Ring Port CircuitsFollow-on ID or Called Party ID Screened Transfer from an SLTGeneral Guidelines and Definitions PBX Parameters and Port Settings2 RS-232C Settings Port SettingsAlternate Extension Transfer Sequence Integration ModeOperator Transfer Sequence Extension Transfer SequenceRelease Sequence for Call Waiting Inband SignallingCode Call State Sent to the Voice Mail Port When Default Digit Translation Table ParametersPBX Parameters and Port Settings FTX FTX a VPS Programming for Inband IntegrationUK version KX-T1232 does not support Inband Integration Recommended outside CO line feature settingsKX-TD500 Programming for Inband Integration Assign Extension Group No. for the port Set Card Status to INSScreen output Go to the 1-3 Extension Port Assignment screenAssignment of the extension line to be connected to the VPS Go to Recommended Settings Recommended Settings Assignment of Irna Intercept Routing No Answer destination Assignment of Irna Intercept Routing No Answer timer Screen output Please Set First Ring Delay Timer to 5 s default 0 s Assignment of Irna Intercept Routing No Answer timer Screen output System Data Programming Main Menu Choose Station Setting from the Station MenuMain Menu Choose Station from the System Data Programming Main MenuChoose Hunting Group Setting 1 from the Menu Station SettingDDI CO Line SettingConnecting the VPS with Panasonic KX-T Series PBXs Connecting the VPS with Panasonic KX-T Series PBXs Integrating the VPS with the Panasonic KX-TD Digital PBX Guidelines for DPT Integration Why DPT Integration is ImportantDPT Integration Features Go to the 1-1 Slot Assignment screen KX-TD500 Programming for Digital IntegrationSet Status to INS Assignment of the ports to be connected to the VPS Select TVP200-1 in the Type menu Go to the 1-4 VPS DPT Port Assignment screenAssign Extension Group No. for the port Communication Parameters 9600, 8 Bit, None Customising Cause RemedySystem Ascii Terminal On Line MODE** is displayedKX-TD500 Programming for Digital Integration From the SYS-PGM no ? screen Software VerificationEnter = the port number you entered in programme 126 or Enter 126 orPress Store Enter 127 orCard Test System Setup Installation On Line MODE** is displayed Sample display DB data PC Empty Version Choose Voice Mail Integration from the System Menu Choose System from the System Data Programming Main MenuVoice Mail Integration Installation Manual Installation Manual Live Call Screening LCS Programming Common DPT Integration Features and Setup ProceduresLive Call Screening Password Assignment Live Call Screening Password CancellingConditions None Enter the jack number. Screen output # Stop Rec= the jack number you entered Screen output Hands-Free or PrivateClick Apply To cancel the password, erase the 3-digit numberLive Call Screening Assignment via PC Programming Hands-freeDial 85 or 92. Screen output LCS Press Store Screen output LCS CancelDial 86 or Dial 84 or Dial 83 orScreen output 2Way-Rec = The extension number you enteredButton Assignment via PC Programming Screen output Click OK or Apply Live Call Screening Password ControlLive Call Screening Activation Example screen outputTWT Two-Way Transfer into Mailbox TWR Two-Way Recording into MailboxRestriction on TWR/TWT Activation Customising the System Recording Messages Quick SetupStarting UP Before ProgrammingPBX Type Press Enter Starting the Quick SetupPBX Type Required Procedures Screen outputExtension Numbers for Mailboxes Extension Numbers of VPS Ports Screen outputCreating Mailboxes Length of mailbox numbers Mailbox numbers displayed on this screenExample Password Setting Screen output Port Service Setting Screen outputActivating the Quick Setup Screen output Date and Time Setting Screen outputScreen output when Quick Setup is finished Sample Custom Service Tree Port Setting OptionsCustom Service Setting Example Sample Custom Service MessageIntercom Paging Custom Service FeaturesSample Custom Service for Foreign Languages Time ServiceDisconnect Parameter Custom Service ProgrammingRS-232C Settings Port SettingSystem NoneKeypad Assignment Options Entry Function Description Value Range Description/Function DefaultExtn Others NoneMessage Manager’s mailbox might be 98, 998, 9998, or Enter Custom Service Number you want to recordRecording Menus Entry FunctionTo establish a mailbox group Checking OperationVoice Mail Mailbox GroupsReturn to the Main Program Menu Interview ServiceExtension Groups To establish an extension groupAutomated Attendant Department Dialing ServiceTo structure an interview mailbox Operator Service System Greeting Setting PortsPort Service Menu Enter the data using the table below as a guideUser Department Dialing Return to Program-Service Setting-Auto. Attn. Setting MenuAutomated Attendant Parameters Automated Attendant MenuOperator’s Parameters EnableHold 998After playing Thank you for calling Caller Select Entering a Mailbox Setting MailboxesMailbox Setting Menu From Mailbox Setting MenuEnter the data using the following table as a guide Telephone Parameter Value Range Description/Function DefaultContinuously No Use Deleting a Mailbox Password ResetMailbox Listing Setting Mailboxes Training the Subscriber Final Setup Company Greetings Enter #6 998,5,1 Accessing the Message Manager’s MailboxMain Menu of Message Manager’s Service Access the Message Manager’s Main Command MenuCustomising User Prompts Enter #6 998,5,6 Custom Service Greetings Enter #6 998,5,4Access the Main Menu of Message Manager’s Service Press 4 to change the Custom Service MenuMessage MANAGER’S Mailbox Mailbox Dial the Extension Number of the VPS Setting UP MailboxesRecording Personal Greetings Recording the Owner’s NameVPS tells you the customer’s name State the Owner’s First and Last Name at the tonePress 2 to accept Press Return or Enter From System Administration Top MenuBacking UP the System Following steps are for HyperTerminal as an exampleBacking UP the System System Maintenance and Troubleshooting Initialising the System System Administration Top Menu-4To initialise the system, follow the menu path as shown Type \ Type Y this places the VPS in the off-line modeSystem Administration Top Menu-3 Utility CommandsType ONLN, then Press Return Set Password PassOff-line Set Ofln On-line Set OnlnType 1 or Set Time TimeType TIME, then Press Return Type ELOG, then Press Return Error Log Display ElogPrint Reports at Specified Time Pset Type PSET, then Press ReturnError Indications at System Startup Disk Storage Space is NOW Saving the System Data to the Backup Device SaveHDD System Error Error and Warning Indications During System OperationPress Return Type SAVE, then Press ReturnType LOAD, then Press Return Loading New or Saved Data to the VPS LoadProgram Version Display Vers Custom Service Report CrepThis command is only valid when in the Ascii Terminal mode Print All of the VPS Parameters GprnCustom Service Menu Access Count Clear Cclr Modified Prompt List Mplt Setting Minimum Recording Length MRLMinimum recording length can only be set using this command Message Waiting Lamp Retry Times MWLWill not be Heard Utility Command List HelpType HELP, then Press Return Type QSET, then Press Return Quick Setup QsetQuick setup requires VT100 emulation software Circuit Condition Display LmonTouchtone Information Display Putd Means enable for the port means disable for the portSample display Wait for Caller ID WcidType WCID, then Press Return Mailbox Assignments System Administration Top Menu-2-1System Administration Top Menu-2-2 System ReportsCOS COS Class of Service AssignmentsSystem Administration Top Menu-2-1-1 System Administration Top Menu-2-1-2System Administration Top Menu-2-1-3 System Service Report=LIFO, F=FIFO Call Account Report System Administration Top Menu-2-1-4Port Usage Statistics Clear System Administration Top Menu-2-1-5System Administration Top Menu-2-2-1 Port Usage ReportDisk Usage Statistics Clear System Administration Top Menu-2-1-6System Administration Top Menu-2-2-2 Disk Usage ReportMailbox Usage Report System Administration Top Menu-2-1-7Mailbox Usage Statistics Clear Fax Call Report System Administration Top Menu-2-2-3System Administration Top Menu-2-1-8 System Administration Top Menu-2-2-4System Reports Troubleshooting Guide Outside call Unable to accessLine disconnection occurs While transferring anOperate Unable to call OperatorConnected terminal RS 232C port does notSpecifications Specifications System Features Table A-1 A1 System FeaturesAttendant Parameters ADMINISTRATION-SERVICE SettingsIncoming Call Services Automated Outgoing Call Services Message WaitingCOS Class of Service ADMINISTRATION-SETTINGParameters To the messages from assigned numbers left Send to it a callback number. The callback Company Greeting SettingSystem Administration PORT/TRUNK Service AdministrationCclr OptionsVPS with Panasonic KX-TD Digital PBX ADMINISTRATION-SETTING COS Class of Service ParametersOr immediately. This feature also permits Messages KX-T Phone Systems VPS with PanasonicUntil the subscriber answers Are able to record questions directly into their Feature Description References That do not have a telephone D2 Managing the General Setting COS Class Service ParametersDelivery Mailbox Notification Message WaitingMessage Waiting Notification Thank you for calling Disconnect Message*1-caller isCOS Class of Service Parameters Reply to Message Sender-permits ADMINISTRATION-PORTTrunk Service Delivering MessagesForwarding SET FWD Busy or No Answer-Forward allOutside Line Manual Break Mode-Operates only Manual Lunch Mode-Operates onlySystem Clock System Administration Setting COS Class Service ParametersUsage System Reports VPS ADMINISTRATION-PORT Trunk Service English System Administrators Guide Other RS-232C Terminals Ascii Terminals B1 System NavigationKeyboard Use VT100 or Compatible TerminalsProgramming Guidance Using the InterfaceProgramming Menu Structure Diagram Enter Delete Listing Editing Mailboxes B2 System ADMINISTRATION-MAILBOXESTable B-4 Parameter Value Range Description/Function Default Notification Setting-Device 1, 2, or Notification SettingRemote Call Forward to CO Deleting a Mailbox System Administration Top Menu-1-1-2-Mailbox NoListing Mailboxes Resetting a Mailbox PasswordSystem Administration Top Menu-1-1-3-Mailbox No System Administration Top Menu-1-1-4COS Nos -62 for subscribers Class of Service SettingSystem Administration Top Menu-1-2-COS No.1-64 System Administration Top Menu-1-2-COS No.1-62Lifo Table B-7 Parameter Value Range Description/Function DefaultYes FeaturesTo end recording, hang up or press 1 for more To pause and restart recording, pressCID MWL DisableMove 0030COS Nos & 64 for Managers System Administration Top Menu-1-2-COS No.63-64100 To be set include Beeper Callback No. Entry Mode, MWL Has accessed the mailbox Port 1-12-Day Mode B4 System ADMINISTRATION-PORT/TRUNK ServiceB4.1 Port Assignment System Administration Top Menu-1-3-1-Port No.1-12-2 Port 1-12-Night ModeB4.2 Trunk Group Assignment Port 1-12-Lunch ModePort 1-12-Break Mode Trunk 1-48-Day ModeSystem Administration Top Menu-1-3-2-Trunk Group No.1-48-2 Trunk 1-48-Night ModeSystem Administration Top Menu-1-3-2-Trunk Group No.1-48-4 Trunk 1-48-Lunch ModeTrunk 1-48-Break Mode System Administration Top Menu-1-3-2-Trunk Group No.1-48-3Operator’s Parameters B5 System ADMINISTRATION-SERVICE SettingsB5.1 Automated Attendant Parameters Department DialingOperator’s Parameters-Day Mode-Operator Playing Thank you for calling Extension number can be assigned Or call another extension. In some cases, a call to Operator’s Parameters-Lunch Mode-Operator 1, 2 Operator’s Parameters-Night Mode-Operator 1, 2Operator’s Parameters-Break Mode-Operator 1, 2 Alternate Extension Group-Enter System Administration Top Menu-1-4-1-3System Administration Top Menu-1-4-1-3-2 Alternate Extension AssignmentSystem Administration Top Menu-1-4-1-3-3 B5.2 Custom ServiceAlternate Extension-Listing Transferred. The Extn. setting enter E enables Telephone keypad. Callers are able to access these B5.3 Caller ID Call Routing Parameters System Administration Top Menu-1-4-3Caller ID Call Routing-Enter Caller ID Call Routing-Delete System Administration Top Menu-1-4-3-3Caller ID Call Routing-Listing Mailbox Group-Enter B6 System ADMINISTRATION-SYSTEM Parameter SettingsB6.1 System Group Assignment System Group Assignment-Mailbox GroupExtension Group-Enter Mailbox Group-DeleteMailbox Group-Listing System Group Assignment-Extension GroupExtension Group-Delete B6.2 Time Group ServiceSystem Administration Top Menu-1-5-1-2-2-Group List No System Administration Top Menu-1-5-1-2-3System Administration Top Menu-1-5-2 Time Group Service-Service ModeAutomatic Mode System Administration Top Menu-1-5-2-2-Time Group No.1-8 Time Group Service-Time ServiceTime Service-Time Group 1-8-Day Service Caller ID Call Routing Trunk Service Port ServiceTime Service-Time Group 1-8-Break Service Time Service-Time Group 1-8-Lunch ServiceHoliday Setting-Enter B6.3 Holiday SettingSystem Administration Top Menu-1-5-3 DD/MM DD/MM-DD/MMSystem Administration Top Menu-1-5-3-3 Holiday Setting-DeleteHoliday Setting-Listing System Administration Top Menu-1-5-3-2For service in Chinese, press B6.5 Prompt SettingFor service in English, press For service in Spanish, pressAfter System Administration Top Menu-1-5-6B6.6 System Caller Name Announcement System Caller Name Announcement-EnterOther Parameters-Extension Numbering Plan B6.7 Other ParametersSystem Caller Name Announcement-Delete System Caller Name Announcement-ListingSystem Administration Top Menu-1-5-7-1 Other Parameters-Dialing Parameter Table B-29 Parameter Other Parameters-Message Waiting Notification Other Parameters-External Message Delivery Otherwise, I’ll try your party again To cancel holding, press 2 nowOther Parameters-Call Hold One other person is queuingTo continue holding, press Other Parameters-Rotary Telephone ServiceSystem Administration Top Menu-1-5-7-7 Other Parameters-Intercom Paging ParameterHave a call for mailbox owner’s name Other Parameters-Fax ManagementAttempt was no answer Example The FAX transfer situation is as follows. OneExample You have 1 FAX message Other Parameters-Disconnect ParameterB7.1 RS-232C Parameters B7 System ADMINISTRATION-HARDWARE SettingsB7.3 PBX Interface Parameters B7.2 Port SettingPort Setting Menu System Administration Top Menu-1-6-2DPT System Administration Top Menu-1-6-3FTX FWW DPT None-Both PBX and VPS work independently System Administration Top Menu-1-6-3-2 Inband Signaling ParametersInband Integration PBX Interface Parameters System Administration Top Menu-1-6-3-3 Digit Translation Table Parameters-Inter-Digit TimeoutDigit Translation Table Parameters VPS Port Parameters Digit Translation Table Parameters-Input/OutputSystem Managers Guide To Access the System Manager’s Mailbox C1 Accessing the System MANAGER’S MailboxEnter your password, followed by # Creating and Editing a Mailbox C2 Setting UP MailboxesType the mailbox number Deleting a Mailbox Password Press 1 to delete the password C3 Setting COS Class of Service Parameters Message Length Personal Greeting LengthNew Message Retention Time Saved Message Retention TimeMessage Retrieval Order Message Cancel for Live Call ScreeningNumber of Messages Total Message TimeRemote Call Forward to CO Direct Mailbox AccessSubscriber Service Prompt Mode Intercom Paging Group NumberCaller ID Screening Play Personal Greeting for Caller IDMessage Notification Auto Forwarding External Message DeliverySystem Prompt User 1 Prompt User 2 Prompt Selective Prompt Type the current month and Press # C4 Setting the System ClockType the current time and Press # Press 1 for AM or 2 for PMPress 2 to accept the date Assigning the Service Mode C5 Changing the Service Mode SettingType the Time Group number C6 Changing the Company Greeting Setting Obtaining System Reports C7 Checking System Usage System ReportsClearing the Reports Delivering Messages to All Mailboxes Broadcasting Messages C8 Delivering MessagesDelivering Messages to Specified Mailboxes Type the date month and day and Press # Checking Mailbox DistributionRecord the message at the tone and Press Type the time and Press # Press 1 for AM or 2 for PMC9 Customising the System MANAGER’S Mailbox Type the password and Press #C10 Listening to System Manager Messages Message Managers Guide To Access the Message Manager’s Mailbox D1 Accessing the Message MANAGER’S MailboxType the destination mailbox number D2 Managing the General Delivery MailboxListening to Messages Transferring MessagesRecord the comments and Press Setting Device Status D3 Setting UP Message Waiting NotificationSetting Message Waiting Lamp Status Setting Notification by Calling StatusType the telephone number Assigning Notification NumbersPress 1 to be notified by telephone or 2 by a beeper pager Telephone Numbers 1 and 2 for Remote Call Forward to CO Message Manager’s PasswordD4 Customising the Message MANAGER’S Mailbox Operator’s ExtensionsType the extension number Operator 1’s extension number cannot be deletedType the day and Press # D5 Setting the System ClockPress 2 to accept the date entered Recording Menus and Voice Labels D6 Recording MessagesFor the Company Greetings-Enter the Company Greeting Number Recording User PromptsPress 2 to go to g Press 3 to turn off/on the prompt PressPress 2 to return to b Press 2 to retain the current recording-Return to bRecord the name at the tone and Press Recording System Caller NamesD9 List of Modifiable Prompts Enter the Caller ID List Number*1 1-120 to be modifiedD7 Remote Call Forwarding SET Setting COS Class of Service ParametersAssigning the Remote Call Forwarding Set Press 1 to change the extension number-Return to Step For FWD All-Go to StepPress 1 to change the telephone number. Return to Step Prompts Common to VM and AA Services D8 List of Prompts for Voice Mail and AA ServiceTable D-1 Prompt No Modifiable Prompts AA Prompts VM PromptsTable D-3 Prompt No Modifiable Prompts Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s D9 List of Modifiable PromptsApril August Callback Number Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Eight Hour DecemberDial Tone EightEighteenth EighteenEighteen Hour Eighteen MinuteTable D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Fifteen Minute FebruaryFifteen Fifteen HourFifty Five Fifty MinuteFifty Eight Fifty Eight Minute324 Installation Manual Forty Eight Minute FortyForty Minute Forty EightFriday FourthHASH# Hundred March JanuaryJuly JuneTable D-4 Prompt Modifiable Prompts Linked to Prompt No. s More than ONE Hundred MondayNineteen Hour NineNine Hour NineteenOWE Eight ONEONE Hour OWEPause POUND# Pulse Dialling ModeSeven SaturdaySecond SeptemberSeventeenth SeventeenSeventeen Hour Seventeen MinuteTable D-4 Prompt Modifiable Prompts Linked to Prompt No. s TEN Hour StarSunday TENThirteen Minute ThirdThirteen Thirteen HourThirty Seven Thirty Nine MinuteThirty ONE Thirty ONE MinuteThursday ThousandThree Three Hour342 Installation Manual Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s 346 Installation Manual Installation Manual 347 Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Twelve Tone Dialling ModeTuesday TwelfthTwenty Eight TwentyTwenty Hour Twenty MinuteTWO Hour Twenty TWO MinuteTwentieth TWOReceive Message Table D-6 Subscriber Service Table D-5Linked Prompts List ZeroCheck Mailbox Distribution Table D-10 Message Scan Table D-7Message Delivery Table D-8 Personal Group Distribution List Table D-9Interview Mailbox Management Table D-13 Message Waiting Notification Table D-12Fax Management Table D-14 Automated Attendant Auto ConfigurationAlternate Extension Group Auto ForwardingCaller Name Announcement System/Personal Custom Service SettingDefault Setting Caller ID Call RoutingDelivery Time Delayed RingingDirect Mailbox Access Delete Message ConfirmationFast Forward External Delivery MessageExternal Message Delivery List External Message Delivery RedialIntercept Routing No Answer Incomplete Call Handling ServiceInterview Service IntegrationMailbox Extension Logical Extension All Calls Transfer to MailboxMailbox Capacity messages Mailbox Capacity recording timeMessage Waiting Notification PasswordMessage Transfer Message Waiting LampPort Personal GreetingsPersonal Greeting for Caller ID Personal Group Distribution ListRewind Service ModeRemote Call Forwarding Set ReviewSystem External Message Delivery Duration Time System AdministrationSystem Administrator SubscriberUnlimited Message Length Time SynchronisationTwo-Way Recording TWR Two-Way Transfer TWTInstallation Manual Index Accessing the Message MANAGER’S Mailbox 296 Installing Port Expansion Cards KX-TVP102 or KX-TVP204 Message Managers Guide Setting COS Class of Service Parameters Unpacking Installation Manual Copyright