Installation Manual | Panasonic KX-TVP200 instruction

Voice Processing System

Installation Manual

Model No. KX-TVP200

Thank you for purchasing the Panasonic Voice Processing System, Model KX-TVP200.

Please read this manual before installing, customising, or operating the Voice Processing System.

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Panasonic installation manual Installation Manual, Model No. KX-TVP200

Contents

Model No. KX-TVP200 Installation Manual Installation Manual Important Information Model no Serial no Trademarks Precaution For Your Safety Please Read the Following Text Carefully Installation Manual Table of Contents Integrating the VPS with the Panasonic KX-TD Digital PBX Final Setup System Features Glossary Voice Processing System Overview What the VPS can and Cannot do Why Voice Processing?Basic Operations VPS does not support VPS LimitationsUCD functions Time table Overflow function Disa message from a Disa card System Management System AdministrationSubscriber Use General System BasicsSystem Components Main Cabinet Ports 1-12 are at TNV System Components Position Additional Function Mode Rotary SwitchHard Disk Drive CPU Board Which Phone Systems are Compatible? Specifications Installer Equipment and Software RequirementsHardware Expansion Capabilities Recommendations for System Configuration PBX VPS Connection Examples Voice Mail IntegrationDPT Integration Inband/None Integration Assigned as DPT VPS ports Connection Example KX-TVP204 Do not connect the even-numbered jacks on the KX-TVP102 card Connection Example KX-TVP102 3, DPT Integration Mode Connection Example KX-TVP102 3, Inband/None Integration Mode Voice Mail Integration Installation Installation Safety Precautions Wiring Environmental Requirements Unpacking Mounting on a Wooden Wall Mounting the VPS on a WallMounting on a Concrete or Mortar Wall Install the 3 screws included accessories into the rawlplugs Frame Earth Connection Installation Steps Installation Steps Installing the KX-TVP102 or KX-TVP204 Port Card Installing Port Expansion Cards KX-TVP102 or KX-TVP204Port Expansion Cards Expansion Capabilities of the VPS Anasonic KX-TVP102 Card KX-TVP204 Card Connections Connecting to the PBXOpening the Ferrite Core Modular Plug Connection Expansion Capabilities Port CardsInband/None KX-TVP204 Not available KX-TVP102 Total Number Card Configuration Examples DPT Integration Pattern NoPort Ports Connecting the RS-232C Cable Requirements for Connecting Programming TerminalTerminal Connection 3 RS-232C Signals Data Terminal Ready DTR- output Integrating the VPS with Panasonic KX-T Phone Systems Why Integration is Important DPT or Inband Signalling?Guidelines for Integration How the VPS and the PBX Communicate PBX Requirements for Integration Extension to extension Touchtone SignallingSingle Line Tip/Ring Port Circuits Message Waiting Notification from an SLT Follow-on ID or Called Party ID Screened Transfer from an SLT 2 RS-232C Settings PBX Parameters and Port SettingsPort Settings General Guidelines and Definitions Operator Transfer Sequence Integration ModeExtension Transfer Sequence Alternate Extension Transfer Sequence Code Call State Sent to the Voice Mail Port When Default Inband SignallingDigit Translation Table Parameters Release Sequence for Call Waiting PBX Parameters and Port Settings FTX FTX a VPS Programming for Inband Integration UK version KX-T1232 does not support Inband Integration Recommended outside CO line feature settings KX-TD500 Programming for Inband Integration Screen output Set Card Status to INSGo to the 1-3 Extension Port Assignment screen Assign Extension Group No. for the port Assignment of the extension line to be connected to the VPS Go to Recommended Settings Recommended Settings Assignment of Irna Intercept Routing No Answer destination Assignment of Irna Intercept Routing No Answer timer Screen output Please Set First Ring Delay Timer to 5 s default 0 s Assignment of Irna Intercept Routing No Answer timer Screen output Main Menu Choose Station Setting from the Station MenuChoose Station from the System Data Programming Main Menu System Data Programming Main Menu Choose Hunting Group Setting 1 from the Menu Station Setting DDI CO Line Setting Connecting the VPS with Panasonic KX-T Series PBXs Connecting the VPS with Panasonic KX-T Series PBXs Integrating the VPS with the Panasonic KX-TD Digital PBX Guidelines for DPT Integration Why DPT Integration is Important DPT Integration Features Go to the 1-1 Slot Assignment screen KX-TD500 Programming for Digital IntegrationSet Status to INS Assignment of the ports to be connected to the VPS Select TVP200-1 in the Type menu Go to the 1-4 VPS DPT Port Assignment screen Assign Extension Group No. for the port Communication Parameters 9600, 8 Bit, None Customising Cause RemedySystem Ascii Terminal On Line MODE** is displayed KX-TD500 Programming for Digital Integration From the SYS-PGM no ? screen Software VerificationEnter Press Store Enter 126 orEnter 127 or = the port number you entered in programme 126 or Card Test System Setup Installation On Line MODE** is displayed Sample display DB data PC Empty Version Choose Voice Mail Integration from the System Menu Choose System from the System Data Programming Main Menu Voice Mail Integration Installation Manual Installation Manual Live Call Screening Password Assignment Common DPT Integration Features and Setup ProceduresLive Call Screening Password Cancelling Live Call Screening LCS Programming = the jack number you entered Enter the jack number. Screen output # Stop RecScreen output Hands-Free or Private Conditions None Live Call Screening Assignment via PC Programming To cancel the password, erase the 3-digit numberHands-free Click Apply Dial 85 or 92. Screen output LCS Press Store Screen output LCS CancelDial 86 or Screen output 2Way-Rec Dial 83 or= The extension number you entered Dial 84 or Button Assignment via PC Programming Screen output Live Call Screening Activation Live Call Screening Password ControlExample screen output Click OK or Apply TWT Two-Way Transfer into Mailbox TWR Two-Way Recording into MailboxRestriction on TWR/TWT Activation Customising the System Starting UP Quick SetupBefore Programming Recording Messages PBX Type Required Procedures Starting the Quick SetupScreen output PBX Type Press Enter Extension Numbers for Mailboxes Extension Numbers of VPS Ports Screen output Creating Mailboxes Length of mailbox numbers Mailbox numbers displayed on this screenExample Password Setting Screen output Port Service Setting Screen output Activating the Quick Setup Screen output Date and Time Setting Screen output Screen output when Quick Setup is finished Custom Service Setting Example Port Setting OptionsSample Custom Service Message Sample Custom Service Tree Sample Custom Service for Foreign Languages Custom Service FeaturesTime Service Intercom Paging RS-232C Settings Custom Service ProgrammingPort Setting Disconnect Parameter System None Extn Description Value Range Description/Function DefaultOthers None Keypad Assignment Options Entry Function Recording Menus Enter Custom Service Number you want to recordEntry Function Message Manager’s mailbox might be 98, 998, 9998, or Voice Mail Checking OperationMailbox Groups To establish a mailbox group Extension Groups Interview ServiceTo establish an extension group Return to the Main Program Menu Automated Attendant Department Dialing ServiceTo structure an interview mailbox Operator Service Port Service Menu Setting PortsEnter the data using the table below as a guide System Greeting User Automated Attendant Parameters Return to Program-Service Setting-Auto. Attn. Setting MenuAutomated Attendant Menu Department Dialing Operator’s Parameters Enable Hold 998After playing Thank you for calling Caller Select Mailbox Setting Menu Setting MailboxesFrom Mailbox Setting Menu Entering a Mailbox Enter the data using the following table as a guide Telephone Parameter Value Range Description/Function DefaultContinuously No Use Deleting a Mailbox Password ResetMailbox Listing Setting Mailboxes Training the Subscriber Final Setup Main Menu of Message Manager’s Service Accessing the Message Manager’s MailboxAccess the Message Manager’s Main Command Menu Company Greetings Enter #6 998,5,1 Access the Main Menu of Message Manager’s Service Custom Service Greetings Enter #6 998,5,4Press 4 to change the Custom Service Menu Customising User Prompts Enter #6 998,5,6 Message MANAGER’S Mailbox Mailbox Recording Personal Greetings Setting UP MailboxesRecording the Owner’s Name Dial the Extension Number of the VPS VPS tells you the customer’s name State the Owner’s First and Last Name at the tonePress 2 to accept Backing UP the System From System Administration Top MenuFollowing steps are for HyperTerminal as an example Press Return or Enter Backing UP the System System Maintenance and Troubleshooting Initialising the System System Administration Top Menu-4To initialise the system, follow the menu path as shown Type \ Type Y this places the VPS in the off-line mode System Administration Top Menu-3 Utility Commands Off-line Set Ofln Set Password PassOn-line Set Onln Type ONLN, then Press Return Type 1 or Set Time TimeType TIME, then Press Return Print Reports at Specified Time Pset Error Log Display ElogType PSET, then Press Return Type ELOG, then Press Return Error Indications at System Startup HDD System Error Saving the System Data to the Backup Device SaveError and Warning Indications During System Operation Disk Storage Space is NOW Press Return Type SAVE, then Press Return Type LOAD, then Press Return Loading New or Saved Data to the VPS Load This command is only valid when in the Ascii Terminal mode Custom Service Report CrepPrint All of the VPS Parameters Gprn Program Version Display Vers Custom Service Menu Access Count Clear Cclr Minimum recording length can only be set using this command Setting Minimum Recording Length MRLMessage Waiting Lamp Retry Times MWL Modified Prompt List Mplt Will not be Heard Utility Command List HelpType HELP, then Press Return Quick setup requires VT100 emulation software Quick Setup QsetCircuit Condition Display Lmon Type QSET, then Press Return Touchtone Information Display Putd Means enable for the port means disable for the port Sample display Wait for Caller ID WcidType WCID, then Press Return System Administration Top Menu-2-2 System Administration Top Menu-2-1System Reports Mailbox Assignments System Administration Top Menu-2-1-1 COS Class of Service AssignmentsSystem Administration Top Menu-2-1-2 COS System Administration Top Menu-2-1-3 System Service Report=LIFO, F=FIFO Call Account Report System Administration Top Menu-2-1-4 System Administration Top Menu-2-2-1 System Administration Top Menu-2-1-5Port Usage Report Port Usage Statistics Clear System Administration Top Menu-2-2-2 System Administration Top Menu-2-1-6Disk Usage Report Disk Usage Statistics Clear Mailbox Usage Report System Administration Top Menu-2-1-7Mailbox Usage Statistics Clear System Administration Top Menu-2-1-8 System Administration Top Menu-2-2-3System Administration Top Menu-2-2-4 Fax Call Report System Reports Troubleshooting Guide Line disconnection occurs Unable to accessWhile transferring an Outside call Connected terminal RS Unable to call Operator232C port does not Operate Specifications Specifications System Features Table A-1 A1 System Features Incoming Call Services Automated ADMINISTRATION-SERVICE SettingsOutgoing Call Services Message Waiting Attendant Parameters COS Class of Service ADMINISTRATION-SETTINGParameters To the messages from assigned numbers left Send to it a callback number. The callback System Administration PORT/TRUNK Service SettingAdministration Company Greeting Cclr Options VPS with Panasonic KX-TD Digital PBX ADMINISTRATION-SETTING COS Class of Service Parameters Or immediately. This feature also permits Messages KX-T Phone Systems VPS with Panasonic Until the subscriber answers Are able to record questions directly into their Feature Description References That do not have a telephone D2 Managing the General Setting COS Class Service ParametersDelivery Mailbox Notification Message Waiting Message Waiting Notification Thank you for calling Disconnect Message*1-caller is COS Class of Service Parameters Trunk Service ADMINISTRATION-PORTDelivering Messages Reply to Message Sender-permits Forwarding SET FWD Busy or No Answer-Forward allOutside Line Manual Break Mode-Operates only Manual Lunch Mode-Operates only System Clock System Administration Setting COS Class Service ParametersUsage System Reports VPS ADMINISTRATION-PORT Trunk Service English System Administrators Guide Keyboard Use B1 System NavigationVT100 or Compatible Terminals Other RS-232C Terminals Ascii Terminals Programming Guidance Using the Interface Programming Menu Structure Diagram Enter Delete Listing Editing Mailboxes B2 System ADMINISTRATION-MAILBOXES Table B-4 Parameter Value Range Description/Function Default Notification Setting-Device 1, 2, or Notification Setting Remote Call Forward to CO Deleting a Mailbox System Administration Top Menu-1-1-2-Mailbox No System Administration Top Menu-1-1-3-Mailbox No Resetting a Mailbox PasswordSystem Administration Top Menu-1-1-4 Listing Mailboxes System Administration Top Menu-1-2-COS No.1-64 Class of Service SettingSystem Administration Top Menu-1-2-COS No.1-62 COS Nos -62 for subscribers Lifo Table B-7 Parameter Value Range Description/Function Default To end recording, hang up or press 1 for more FeaturesTo pause and restart recording, press Yes CID MWL Disable Move 0030 COS Nos & 64 for Managers System Administration Top Menu-1-2-COS No.63-64100 To be set include Beeper Callback No. Entry Mode, MWL Has accessed the mailbox Port 1-12-Day Mode B4 System ADMINISTRATION-PORT/TRUNK ServiceB4.1 Port Assignment System Administration Top Menu-1-3-1-Port No.1-12-2 Port 1-12-Night Mode Port 1-12-Break Mode Port 1-12-Lunch ModeTrunk 1-48-Day Mode B4.2 Trunk Group Assignment System Administration Top Menu-1-3-2-Trunk Group No.1-48-2 Trunk 1-48-Night Mode Trunk 1-48-Break Mode Trunk 1-48-Lunch ModeSystem Administration Top Menu-1-3-2-Trunk Group No.1-48-3 System Administration Top Menu-1-3-2-Trunk Group No.1-48-4 B5.1 Automated Attendant Parameters B5 System ADMINISTRATION-SERVICE SettingsDepartment Dialing Operator’s Parameters Operator’s Parameters-Day Mode-Operator Playing Thank you for calling Extension number can be assigned Or call another extension. In some cases, a call to Operator’s Parameters-Lunch Mode-Operator 1, 2 Operator’s Parameters-Night Mode-Operator 1, 2Operator’s Parameters-Break Mode-Operator 1, 2 System Administration Top Menu-1-4-1-3-2 System Administration Top Menu-1-4-1-3Alternate Extension Assignment Alternate Extension Group-Enter System Administration Top Menu-1-4-1-3-3 B5.2 Custom ServiceAlternate Extension-Listing Transferred. The Extn. setting enter E enables Telephone keypad. Callers are able to access these B5.3 Caller ID Call Routing Parameters System Administration Top Menu-1-4-3Caller ID Call Routing-Enter Caller ID Call Routing-Delete System Administration Top Menu-1-4-3-3Caller ID Call Routing-Listing B6.1 System Group Assignment B6 System ADMINISTRATION-SYSTEM Parameter SettingsSystem Group Assignment-Mailbox Group Mailbox Group-Enter Mailbox Group-Listing Mailbox Group-DeleteSystem Group Assignment-Extension Group Extension Group-Enter System Administration Top Menu-1-5-1-2-2-Group List No B6.2 Time Group ServiceSystem Administration Top Menu-1-5-1-2-3 Extension Group-Delete System Administration Top Menu-1-5-2 Time Group Service-Service ModeAutomatic Mode Time Service-Time Group 1-8-Day Service Time Group Service-Time ServiceCaller ID Call Routing Trunk Service Port Service System Administration Top Menu-1-5-2-2-Time Group No.1-8 Time Service-Time Group 1-8-Break Service Time Service-Time Group 1-8-Lunch Service Holiday Setting-Enter B6.3 Holiday SettingSystem Administration Top Menu-1-5-3 DD/MM DD/MM-DD/MM Holiday Setting-Listing Holiday Setting-DeleteSystem Administration Top Menu-1-5-3-2 System Administration Top Menu-1-5-3-3 For service in English, press B6.5 Prompt SettingFor service in Spanish, press For service in Chinese, press B6.6 System Caller Name Announcement System Administration Top Menu-1-5-6System Caller Name Announcement-Enter After System Caller Name Announcement-Delete B6.7 Other ParametersSystem Caller Name Announcement-Listing Other Parameters-Extension Numbering Plan System Administration Top Menu-1-5-7-1 Other Parameters-Dialing Parameter Table B-29 Parameter Other Parameters-Message Waiting Notification Other Parameters-External Message Delivery Other Parameters-Call Hold To cancel holding, press 2 nowOne other person is queuing Otherwise, I’ll try your party again System Administration Top Menu-1-5-7-7 Other Parameters-Rotary Telephone ServiceOther Parameters-Intercom Paging Parameter To continue holding, press Have a call for mailbox owner’s name Other Parameters-Fax Management Attempt was no answer Example The FAX transfer situation is as follows. One Example You have 1 FAX message Other Parameters-Disconnect Parameter B7.1 RS-232C Parameters B7 System ADMINISTRATION-HARDWARE Settings Port Setting Menu B7.2 Port SettingSystem Administration Top Menu-1-6-2 B7.3 PBX Interface Parameters DPT System Administration Top Menu-1-6-3FTX FWW DPT None-Both PBX and VPS work independently System Administration Top Menu-1-6-3-2 Inband Signaling Parameters Inband Integration PBX Interface Parameters System Administration Top Menu-1-6-3-3 Digit Translation Table Parameters-Inter-Digit TimeoutDigit Translation Table Parameters VPS Port Parameters Digit Translation Table Parameters-Input/Output System Managers Guide To Access the System Manager’s Mailbox C1 Accessing the System MANAGER’S MailboxEnter your password, followed by # Creating and Editing a Mailbox C2 Setting UP MailboxesType the mailbox number Deleting a Mailbox Password Press 1 to delete the password C3 Setting COS Class of Service Parameters New Message Retention Time Personal Greeting LengthSaved Message Retention Time Message Length Number of Messages Message Cancel for Live Call ScreeningTotal Message Time Message Retrieval Order Subscriber Service Prompt Mode Direct Mailbox AccessIntercom Paging Group Number Remote Call Forward to CO Caller ID Screening Play Personal Greeting for Caller IDMessage Notification Auto Forwarding External Message DeliverySystem Prompt User 1 Prompt User 2 Prompt Selective Prompt Type the current time and Press # C4 Setting the System ClockPress 1 for AM or 2 for PM Type the current month and Press # Press 2 to accept the date Assigning the Service Mode C5 Changing the Service Mode Setting Type the Time Group number C6 Changing the Company Greeting Setting Obtaining System Reports C7 Checking System Usage System Reports Clearing the Reports Delivering Messages to All Mailboxes Broadcasting Messages C8 Delivering MessagesDelivering Messages to Specified Mailboxes Record the message at the tone and Press Checking Mailbox DistributionType the time and Press # Press 1 for AM or 2 for PM Type the date month and day and Press # C9 Customising the System MANAGER’S Mailbox Type the password and Press # C10 Listening to System Manager Messages Message Managers Guide To Access the Message Manager’s Mailbox D1 Accessing the Message MANAGER’S Mailbox Listening to Messages D2 Managing the General Delivery MailboxTransferring Messages Type the destination mailbox number Record the comments and Press Setting Message Waiting Lamp Status D3 Setting UP Message Waiting NotificationSetting Notification by Calling Status Setting Device Status Type the telephone number Assigning Notification Numbers Press 1 to be notified by telephone or 2 by a beeper pager D4 Customising the Message MANAGER’S Mailbox Message Manager’s PasswordOperator’s Extensions Telephone Numbers 1 and 2 for Remote Call Forward to CO Type the extension number Operator 1’s extension number cannot be deleted Type the day and Press # D5 Setting the System Clock Press 2 to accept the date entered Recording Menus and Voice Labels D6 Recording Messages For the Company Greetings-Enter the Company Greeting Number Recording User Prompts Press 2 to return to b PressPress 2 to retain the current recording-Return to b Press 2 to go to g Press 3 to turn off/on the prompt D9 List of Modifiable Prompts Recording System Caller NamesEnter the Caller ID List Number*1 1-120 to be modified Record the name at the tone and Press D7 Remote Call Forwarding SET Setting COS Class of Service ParametersAssigning the Remote Call Forwarding Set Press 1 to change the extension number-Return to Step For FWD All-Go to StepPress 1 to change the telephone number. Return to Step Prompts Common to VM and AA Services D8 List of Prompts for Voice Mail and AA ServiceTable D-1 Prompt No Modifiable Prompts AA Prompts VM PromptsTable D-3 Prompt No Modifiable Prompts Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s D9 List of Modifiable PromptsApril August Callback Number Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Dial Tone DecemberEight Eight Hour Eighteen Hour EighteenEighteen Minute Eighteenth Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Fifteen FebruaryFifteen Hour Fifteen Minute Fifty Eight Fifty MinuteFifty Eight Minute Fifty Five 324 Installation Manual Forty Minute FortyForty Eight Forty Eight Minute Friday FourthHASH# Hundred July JanuaryJune March Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s More than ONE Hundred Monday Nine Hour NineNineteen Nineteen Hour ONE Hour ONEOWE OWE Eight Pause POUND# Pulse Dialling Mode Second SaturdaySeptember Seven Seventeen Hour SeventeenSeventeen Minute Seventeenth Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Sunday StarTEN TEN Hour Thirteen ThirdThirteen Hour Thirteen Minute Thirty ONE Thirty Nine MinuteThirty ONE Minute Thirty Seven Three ThousandThree Hour Thursday 342 Installation Manual Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s 346 Installation Manual Installation Manual 347 Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Tuesday Tone Dialling ModeTwelfth Twelve Twenty Hour TwentyTwenty Minute Twenty Eight Twentieth Twenty TWO MinuteTWO TWO Hour Linked Prompts List Subscriber Service Table D-5Zero Receive Message Table D-6 Message Delivery Table D-8 Message Scan Table D-7Personal Group Distribution List Table D-9 Check Mailbox Distribution Table D-10 Interview Mailbox Management Table D-13 Message Waiting Notification Table D-12Fax Management Table D-14 Alternate Extension Group Auto ConfigurationAuto Forwarding Automated Attendant Default Setting Custom Service SettingCaller ID Call Routing Caller Name Announcement System/Personal Direct Mailbox Access Delayed RingingDelete Message Confirmation Delivery Time External Message Delivery List External Delivery MessageExternal Message Delivery Redial Fast Forward Interview Service Incomplete Call Handling ServiceIntegration Intercept Routing No Answer Mailbox Capacity messages Logical Extension All Calls Transfer to MailboxMailbox Capacity recording time Mailbox Extension Message Transfer PasswordMessage Waiting Lamp Message Waiting Notification Personal Greeting for Caller ID Personal GreetingsPersonal Group Distribution List Port Remote Call Forwarding Set Service ModeReview Rewind System Administrator System AdministrationSubscriber System External Message Delivery Duration Time Two-Way Recording TWR Time SynchronisationTwo-Way Transfer TWT Unlimited Message Length Installation Manual Index Accessing the Message MANAGER’S Mailbox 296 Installing Port Expansion Cards KX-TVP102 or KX-TVP204 Message Managers Guide Setting COS Class of Service Parameters Unpacking Installation Manual Copyright