Panasonic KX-TVP200 installation manual Hold, Playing Thank you for calling

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS

Table B-12

Parameter		Value Range		Description/Function
		(Default)
Operator No		10-60 s	When a call to Operator 1, 2, or 3 is not answered within
Answer Time		(30)	the time set, the VPS will offer other options as defined by
			the "No Answer Coverage Mode".
			Note 1: This timer applies to Operator 1, 2, and 3.
			Note 2: If more than 1 operator is assigned, we
			recommend to reduce the time on the "Operator No
			Answer Time" to 15 s.
Busy Coverage	1.	Hold	Specifies how to handle calls when the Operator 1
Mode	2.	No Answer	extension is busy.
		Coverage
	3.	Call Waiting	1.	Hold—Automatically places the caller on hold and the
	4.	Disconnect
		Message		Operator 1 extension is called again.
		(Hold)	2.	No Answer Coverage—Offers the option specified by
				the No Answer Coverage Mode to the caller.
			3.	Call Waiting—Signals Operator 1 when another call is
				waiting using the Call Waiting feature of the PBX.
			4.	Disconnect Message—Disconnects the caller after
				playing "Thank you for calling".
No Answer	1.	Caller Select	Specifies how to handle Operator 1 calls when not
Coverage	2.	Leave	answered within the time period set by the "Operator No
Mode	Message		Answer Time" mode.
	3.	Disconnect
		Message	1.	Caller Select—Allows the caller to leave a message or
	4.	Next Operator
		(Caller Select)		call another extension. (In some cases, a call to
				another extension is not available. For more
				information, see the "Note" on "Caller Select" in Table
				5-6in 5.4.3 Operator’s Parameters.)
			2.	Leave Message—Instructs the caller to leave a
				message in Operator 1’s mailbox.
			3.	Disconnect Message—Disconnects the caller after
				playing "Thank you for calling".
			4.	Next Operator—Transfers the caller to Operator 2.
Message		1-3 times	Specifies the number of times the VPS will play the
Repeat Cycle		(3)	Automated Attendant top menu.

Note

Extension Call Forwarding to the VPS can override the operator call coverage settings depending on the timing parameters of the PBX and VPS. Even if the operator call coverage parameters are set to "Next Operator" on Busy/No Answer, the call may go to the VPS (if the Operator has set the call forwarding to the VPS).

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