Message MANAGER’S Mailbox Mailbox | Panasonic KX-TVP200 manual

6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 998)

Note

Prompt 645: The system prompt is "This is the General Delivery Mailbox". You can record User Prompt 1 or User Prompt 2 as, "Thank you for calling ABC company. We are currently closed, however, if you leave your name and phone number, we will return your call as quickly as possible".

140 Installation Manual

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Panasonic KX-TVP200 installation manual Message MANAGER’S Mailbox Mailbox

Contents

Installation Manual Model No. KX-TVP200 Installation Manual Important Information Model no Serial no Trademarks For Your Safety Please Read the Following Text Carefully Precaution Installation Manual Table of Contents Integrating the VPS with the Panasonic KX-TD Digital PBX Final Setup System Features Glossary Voice Processing System Overview Basic Operations Why Voice Processing?What the VPS can and Cannot do VPS Limitations VPS does not supportUCD functions Time table Overflow function Disa message from a Disa card Subscriber Use System AdministrationSystem Management System Basics GeneralSystem Components Main Cabinet System Components Ports 1-12 are at TNV Hard Disk Drive Mode Rotary SwitchPosition Additional Function Which Phone Systems are Compatible? CPU Board Hardware Installer Equipment and Software RequirementsSpecifications Recommendations for System Configuration Expansion Capabilities PBX VPS Voice Mail Integration Connection ExamplesDPT Integration Inband/None Integration Connection Example KX-TVP204 Assigned as DPT VPS ports Connection Example KX-TVP102 3, DPT Integration Mode Do not connect the even-numbered jacks on the KX-TVP102 card Connection Example KX-TVP102 3, Inband/None Integration Mode Voice Mail Integration Installation Safety Precautions Installation Wiring Environmental Requirements Unpacking Mounting on a Concrete or Mortar Wall Mounting the VPS on a WallMounting on a Wooden Wall Install the 3 screws included accessories into the rawlplugs Frame Earth Connection Installation Steps Installation Steps Installing Port Expansion Cards KX-TVP102 or KX-TVP204 Installing the KX-TVP102 or KX-TVP204 Port CardPort Expansion Cards Expansion Capabilities of the VPS Anasonic KX-TVP102 Card KX-TVP204 Card Connecting to the PBX ConnectionsOpening the Ferrite Core Modular Plug Connection Port Cards Expansion CapabilitiesInband/None KX-TVP204 Not available KX-TVP102 Port Ports Card Configuration Examples DPT Integration Pattern NoTotal Number Terminal Connection Requirements for Connecting Programming TerminalConnecting the RS-232C Cable 3 RS-232C Signals Data Terminal Ready DTR- output Integrating the VPS with Panasonic KX-T Phone Systems DPT or Inband Signalling? Why Integration is ImportantGuidelines for Integration How the VPS and the PBX Communicate Extension to extension Touchtone Signalling PBX Requirements for IntegrationSingle Line Tip/Ring Port Circuits Message Waiting Notification from an SLT Screened Transfer from an SLT Follow-on ID or Called Party ID PBX Parameters and Port Settings 2 RS-232C SettingsPort Settings General Guidelines and Definitions Integration Mode Operator Transfer SequenceExtension Transfer Sequence Alternate Extension Transfer Sequence Inband Signalling Code Call State Sent to the Voice Mail Port When DefaultDigit Translation Table Parameters Release Sequence for Call Waiting PBX Parameters and Port Settings VPS Programming for Inband Integration FTX FTX a Recommended outside CO line feature settings UK version KX-T1232 does not support Inband Integration KX-TD500 Programming for Inband Integration Set Card Status to INS Screen outputGo to the 1-3 Extension Port Assignment screen Assign Extension Group No. for the port Assignment of the extension line to be connected to the VPS Go to Recommended Settings Recommended Settings Assignment of Irna Intercept Routing No Answer destination Assignment of Irna Intercept Routing No Answer timer Screen output Please Set First Ring Delay Timer to 5 s default 0 s Assignment of Irna Intercept Routing No Answer timer Screen output Choose Station Setting from the Station Menu Main MenuChoose Station from the System Data Programming Main Menu System Data Programming Main Menu Station Setting Choose Hunting Group Setting 1 from the Menu CO Line Setting DDI Connecting the VPS with Panasonic KX-T Series PBXs Connecting the VPS with Panasonic KX-T Series PBXs Integrating the VPS with the Panasonic KX-TD Digital PBX Why DPT Integration is Important Guidelines for DPT Integration DPT Integration Features Set Status to INS KX-TD500 Programming for Digital IntegrationGo to the 1-1 Slot Assignment screen Assignment of the ports to be connected to the VPS Go to the 1-4 VPS DPT Port Assignment screen Select TVP200-1 in the Type menu Assign Extension Group No. for the port Communication Parameters 9600, 8 Bit, None System Cause RemedyCustomising On Line MODE** is displayed Ascii Terminal KX-TD500 Programming for Digital Integration Enter Software VerificationFrom the SYS-PGM no ? screen Enter 126 or Press StoreEnter 127 or = the port number you entered in programme 126 or Card Test System Setup Installation On Line MODE** is displayed Sample display DB data PC Empty Version Choose System from the System Data Programming Main Menu Choose Voice Mail Integration from the System Menu Voice Mail Integration Installation Manual Installation Manual Common DPT Integration Features and Setup Procedures Live Call Screening Password AssignmentLive Call Screening Password Cancelling Live Call Screening LCS Programming Enter the jack number. Screen output # Stop Rec = the jack number you enteredScreen output Hands-Free or Private Conditions None To cancel the password, erase the 3-digit number Live Call Screening Assignment via PC ProgrammingHands-free Click Apply Dial 86 or Screen output LCS CancelDial 85 or 92. Screen output LCS Press Store Dial 83 or Screen output 2Way-Rec= The extension number you entered Dial 84 or Button Assignment via PC Programming Screen output Live Call Screening Password Control Live Call Screening ActivationExample screen output Click OK or Apply Restriction on TWR/TWT Activation TWR Two-Way Recording into MailboxTWT Two-Way Transfer into Mailbox Customising the System Quick Setup Starting UPBefore Programming Recording Messages Starting the Quick Setup PBX Type Required ProceduresScreen output PBX Type Press Enter Extension Numbers of VPS Ports Screen output Extension Numbers for Mailboxes Creating Mailboxes Example Mailbox numbers displayed on this screenLength of mailbox numbers Port Service Setting Screen output Password Setting Screen output Date and Time Setting Screen output Activating the Quick Setup Screen output Screen output when Quick Setup is finished Port Setting Options Custom Service Setting ExampleSample Custom Service Message Sample Custom Service Tree Custom Service Features Sample Custom Service for Foreign LanguagesTime Service Intercom Paging Custom Service Programming RS-232C SettingsPort Setting Disconnect Parameter None System Description Value Range Description/Function Default ExtnOthers None Keypad Assignment Options Entry Function Enter Custom Service Number you want to record Recording MenusEntry Function Message Manager’s mailbox might be 98, 998, 9998, or Checking Operation Voice MailMailbox Groups To establish a mailbox group Interview Service Extension GroupsTo establish an extension group Return to the Main Program Menu To structure an interview mailbox Department Dialing ServiceAutomated Attendant Operator Service Setting Ports Port Service MenuEnter the data using the table below as a guide System Greeting User Return to Program-Service Setting-Auto. Attn. Setting Menu Automated Attendant ParametersAutomated Attendant Menu Department Dialing Enable Operator’s Parameters After playing Thank you for calling 998Hold Caller Select Setting Mailboxes Mailbox Setting MenuFrom Mailbox Setting Menu Entering a Mailbox Enter the data using the following table as a guide Continuously Parameter Value Range Description/Function DefaultTelephone No Use Mailbox Listing Password ResetDeleting a Mailbox Setting Mailboxes Training the Subscriber Final Setup Accessing the Message Manager’s Mailbox Main Menu of Message Manager’s ServiceAccess the Message Manager’s Main Command Menu Company Greetings Enter #6 998,5,1 Custom Service Greetings Enter #6 998,5,4 Access the Main Menu of Message Manager’s ServicePress 4 to change the Custom Service Menu Customising User Prompts Enter #6 998,5,6 Message MANAGER’S Mailbox Mailbox Setting UP Mailboxes Recording Personal GreetingsRecording the Owner’s Name Dial the Extension Number of the VPS Press 2 to accept State the Owner’s First and Last Name at the toneVPS tells you the customer’s name From System Administration Top Menu Backing UP the SystemFollowing steps are for HyperTerminal as an example Press Return or Enter Backing UP the System System Maintenance and Troubleshooting To initialise the system, follow the menu path as shown System Administration Top Menu-4Initialising the System Type Y this places the VPS in the off-line mode Type \ Utility Commands System Administration Top Menu-3 Set Password Pass Off-line Set OflnOn-line Set Onln Type ONLN, then Press Return Type TIME, then Press Return Set Time TimeType 1 or Error Log Display Elog Print Reports at Specified Time PsetType PSET, then Press Return Type ELOG, then Press Return Error Indications at System Startup Saving the System Data to the Backup Device Save HDD System ErrorError and Warning Indications During System Operation Disk Storage Space is NOW Type SAVE, then Press Return Press Return Loading New or Saved Data to the VPS Load Type LOAD, then Press Return Custom Service Report Crep This command is only valid when in the Ascii Terminal modePrint All of the VPS Parameters Gprn Program Version Display Vers Custom Service Menu Access Count Clear Cclr Setting Minimum Recording Length MRL Minimum recording length can only be set using this commandMessage Waiting Lamp Retry Times MWL Modified Prompt List Mplt Type HELP, then Press Return Utility Command List HelpWill not be Heard Quick Setup Qset Quick setup requires VT100 emulation softwareCircuit Condition Display Lmon Type QSET, then Press Return Means enable for the port means disable for the port Touchtone Information Display Putd Type WCID, then Press Return Wait for Caller ID WcidSample display System Administration Top Menu-2-1 System Administration Top Menu-2-2System Reports Mailbox Assignments COS Class of Service Assignments System Administration Top Menu-2-1-1System Administration Top Menu-2-1-2 COS =LIFO, F=FIFO System Service ReportSystem Administration Top Menu-2-1-3 System Administration Top Menu-2-1-4 Call Account Report System Administration Top Menu-2-1-5 System Administration Top Menu-2-2-1Port Usage Report Port Usage Statistics Clear System Administration Top Menu-2-1-6 System Administration Top Menu-2-2-2Disk Usage Report Disk Usage Statistics Clear Mailbox Usage Statistics Clear System Administration Top Menu-2-1-7Mailbox Usage Report System Administration Top Menu-2-2-3 System Administration Top Menu-2-1-8System Administration Top Menu-2-2-4 Fax Call Report System Reports Troubleshooting Guide Unable to access Line disconnection occursWhile transferring an Outside call Unable to call Operator Connected terminal RS232C port does not Operate Specifications Specifications System Features A1 System Features Table A-1 ADMINISTRATION-SERVICE Settings Incoming Call Services AutomatedOutgoing Call Services Message Waiting Attendant Parameters Parameters ADMINISTRATION-SETTINGCOS Class of Service To the messages from assigned numbers left Send to it a callback number. The callback Setting System Administration PORT/TRUNK ServiceAdministration Company Greeting Options Cclr ADMINISTRATION-SETTING COS Class of Service Parameters VPS with Panasonic KX-TD Digital PBX Or immediately. This feature also permits Messages VPS with Panasonic KX-T Phone Systems Until the subscriber answers Are able to record questions directly into their Feature Description References That do not have a telephone Delivery Mailbox Setting COS Class Service ParametersD2 Managing the General Message Waiting Notification Message Waiting Notification Disconnect Message*1-caller is Thank you for calling COS Class of Service Parameters ADMINISTRATION-PORT Trunk ServiceDelivering Messages Reply to Message Sender-permits Outside Line FWD Busy or No Answer-Forward allForwarding SET Manual Lunch Mode-Operates only Manual Break Mode-Operates only Usage System Reports System Administration Setting COS Class Service ParametersSystem Clock VPS ADMINISTRATION-PORT Trunk Service English System Administrators Guide B1 System Navigation Keyboard UseVT100 or Compatible Terminals Other RS-232C Terminals Ascii Terminals Using the Interface Programming Guidance Programming Menu Structure Diagram Enter Delete Listing B2 System ADMINISTRATION-MAILBOXES Editing Mailboxes Table B-4 Parameter Value Range Description/Function Default Notification Setting Notification Setting-Device 1, 2, or Remote Call Forward to CO System Administration Top Menu-1-1-2-Mailbox No Deleting a Mailbox Resetting a Mailbox Password System Administration Top Menu-1-1-3-Mailbox NoSystem Administration Top Menu-1-1-4 Listing Mailboxes Class of Service Setting System Administration Top Menu-1-2-COS No.1-64System Administration Top Menu-1-2-COS No.1-62 COS Nos -62 for subscribers Table B-7 Parameter Value Range Description/Function Default Lifo Features To end recording, hang up or press 1 for moreTo pause and restart recording, press Yes CID Disable MWL 0030 Move 100 System Administration Top Menu-1-2-COS No.63-64COS Nos & 64 for Managers To be set include Beeper Callback No. Entry Mode, MWL Has accessed the mailbox B4.1 Port Assignment B4 System ADMINISTRATION-PORT/TRUNK ServicePort 1-12-Day Mode Port 1-12-Night Mode System Administration Top Menu-1-3-1-Port No.1-12-2 Port 1-12-Lunch Mode Port 1-12-Break ModeTrunk 1-48-Day Mode B4.2 Trunk Group Assignment Trunk 1-48-Night Mode System Administration Top Menu-1-3-2-Trunk Group No.1-48-2 Trunk 1-48-Lunch Mode Trunk 1-48-Break ModeSystem Administration Top Menu-1-3-2-Trunk Group No.1-48-3 System Administration Top Menu-1-3-2-Trunk Group No.1-48-4 B5 System ADMINISTRATION-SERVICE Settings B5.1 Automated Attendant ParametersDepartment Dialing Operator’s Parameters Operator’s Parameters-Day Mode-Operator Playing Thank you for calling Extension number can be assigned Or call another extension. In some cases, a call to Operator’s Parameters-Break Mode-Operator 1, 2 Operator’s Parameters-Night Mode-Operator 1, 2Operator’s Parameters-Lunch Mode-Operator 1, 2 System Administration Top Menu-1-4-1-3 System Administration Top Menu-1-4-1-3-2Alternate Extension Assignment Alternate Extension Group-Enter Alternate Extension-Listing B5.2 Custom ServiceSystem Administration Top Menu-1-4-1-3-3 Transferred. The Extn. setting enter E enables Telephone keypad. Callers are able to access these Caller ID Call Routing-Enter System Administration Top Menu-1-4-3B5.3 Caller ID Call Routing Parameters Caller ID Call Routing-Listing System Administration Top Menu-1-4-3-3Caller ID Call Routing-Delete B6 System ADMINISTRATION-SYSTEM Parameter Settings B6.1 System Group AssignmentSystem Group Assignment-Mailbox Group Mailbox Group-Enter Mailbox Group-Delete Mailbox Group-ListingSystem Group Assignment-Extension Group Extension Group-Enter B6.2 Time Group Service System Administration Top Menu-1-5-1-2-2-Group List NoSystem Administration Top Menu-1-5-1-2-3 Extension Group-Delete Automatic Mode Time Group Service-Service ModeSystem Administration Top Menu-1-5-2 Time Group Service-Time Service Time Service-Time Group 1-8-Day ServiceCaller ID Call Routing Trunk Service Port Service System Administration Top Menu-1-5-2-2-Time Group No.1-8 Time Service-Time Group 1-8-Lunch Service Time Service-Time Group 1-8-Break Service System Administration Top Menu-1-5-3 B6.3 Holiday SettingHoliday Setting-Enter DD/MM-DD/MM DD/MM Holiday Setting-Delete Holiday Setting-ListingSystem Administration Top Menu-1-5-3-2 System Administration Top Menu-1-5-3-3 B6.5 Prompt Setting For service in English, pressFor service in Spanish, press For service in Chinese, press System Administration Top Menu-1-5-6 B6.6 System Caller Name AnnouncementSystem Caller Name Announcement-Enter After B6.7 Other Parameters System Caller Name Announcement-DeleteSystem Caller Name Announcement-Listing Other Parameters-Extension Numbering Plan System Administration Top Menu-1-5-7-1 Other Parameters-Dialing Parameter Table B-29 Parameter Other Parameters-Message Waiting Notification Other Parameters-External Message Delivery To cancel holding, press 2 now Other Parameters-Call HoldOne other person is queuing Otherwise, I’ll try your party again Other Parameters-Rotary Telephone Service System Administration Top Menu-1-5-7-7Other Parameters-Intercom Paging Parameter To continue holding, press Other Parameters-Fax Management Have a call for mailbox owner’s name Example The FAX transfer situation is as follows. One Attempt was no answer Other Parameters-Disconnect Parameter Example You have 1 FAX message B7 System ADMINISTRATION-HARDWARE Settings B7.1 RS-232C Parameters B7.2 Port Setting Port Setting MenuSystem Administration Top Menu-1-6-2 B7.3 PBX Interface Parameters FTX System Administration Top Menu-1-6-3DPT FWW DPT None-Both PBX and VPS work independently Inband Signaling Parameters System Administration Top Menu-1-6-3-2 Inband Integration PBX Interface Parameters Digit Translation Table Parameters Digit Translation Table Parameters-Inter-Digit TimeoutSystem Administration Top Menu-1-6-3-3 Digit Translation Table Parameters-Input/Output VPS Port Parameters System Managers Guide Enter your password, followed by # C1 Accessing the System MANAGER’S MailboxTo Access the System Manager’s Mailbox Type the mailbox number C2 Setting UP MailboxesCreating and Editing a Mailbox Deleting a Mailbox Password Press 1 to delete the password C3 Setting COS Class of Service Parameters Personal Greeting Length New Message Retention TimeSaved Message Retention Time Message Length Message Cancel for Live Call Screening Number of MessagesTotal Message Time Message Retrieval Order Direct Mailbox Access Subscriber Service Prompt ModeIntercom Paging Group Number Remote Call Forward to CO Message Notification Play Personal Greeting for Caller IDCaller ID Screening System Prompt User 1 Prompt User 2 Prompt Selective Prompt External Message DeliveryAuto Forwarding C4 Setting the System Clock Type the current time and Press #Press 1 for AM or 2 for PM Type the current month and Press # Press 2 to accept the date C5 Changing the Service Mode Setting Assigning the Service Mode Type the Time Group number C6 Changing the Company Greeting Setting C7 Checking System Usage System Reports Obtaining System Reports Clearing the Reports Delivering Messages to Specified Mailboxes C8 Delivering MessagesDelivering Messages to All Mailboxes Broadcasting Messages Checking Mailbox Distribution Record the message at the tone and PressType the time and Press # Press 1 for AM or 2 for PM Type the date month and day and Press # Type the password and Press # C9 Customising the System MANAGER’S Mailbox C10 Listening to System Manager Messages Message Managers Guide D1 Accessing the Message MANAGER’S Mailbox To Access the Message Manager’s Mailbox D2 Managing the General Delivery Mailbox Listening to MessagesTransferring Messages Type the destination mailbox number Record the comments and Press D3 Setting UP Message Waiting Notification Setting Message Waiting Lamp StatusSetting Notification by Calling Status Setting Device Status Assigning Notification Numbers Type the telephone number Press 1 to be notified by telephone or 2 by a beeper pager Message Manager’s Password D4 Customising the Message MANAGER’S MailboxOperator’s Extensions Telephone Numbers 1 and 2 for Remote Call Forward to CO Operator 1’s extension number cannot be deleted Type the extension number D5 Setting the System Clock Type the day and Press # Press 2 to accept the date entered D6 Recording Messages Recording Menus and Voice Labels Recording User Prompts For the Company Greetings-Enter the Company Greeting Number Press Press 2 to return to bPress 2 to retain the current recording-Return to b Press 2 to go to g Press 3 to turn off/on the prompt Recording System Caller Names D9 List of Modifiable PromptsEnter the Caller ID List Number*1 1-120 to be modified Record the name at the tone and Press Assigning the Remote Call Forwarding Set Setting COS Class of Service ParametersD7 Remote Call Forwarding SET Press 1 to change the telephone number. Return to Step For FWD All-Go to StepPress 1 to change the extension number-Return to Step Table D-1 Prompt No Modifiable Prompts D8 List of Prompts for Voice Mail and AA ServicePrompts Common to VM and AA Services Table D-3 Prompt No Modifiable Prompts VM PromptsAA Prompts April D9 List of Modifiable PromptsTable D-4 Prompt Modifiable Prompts Linked to Prompt No. s August Callback Number Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s December Dial ToneEight Eight Hour Eighteen Eighteen HourEighteen Minute Eighteenth Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s February FifteenFifteen Hour Fifteen Minute Fifty Minute Fifty EightFifty Eight Minute Fifty Five 324 Installation Manual Forty Forty MinuteForty Eight Forty Eight Minute HASH# FourthFriday Hundred January JulyJune March Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Monday More than ONE Hundred Nine Nine HourNineteen Nineteen Hour ONE ONE HourOWE OWE Eight Pause Pulse Dialling Mode POUND# Saturday SecondSeptember Seven Seventeen Seventeen HourSeventeen Minute Seventeenth Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Star SundayTEN TEN Hour Third ThirteenThirteen Hour Thirteen Minute Thirty Nine Minute Thirty ONEThirty ONE Minute Thirty Seven Thousand ThreeThree Hour Thursday 342 Installation Manual Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s 346 Installation Manual Installation Manual 347 Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Table D-4 Prompt Modifiable Prompts Linked to Prompt No. s Tone Dialling Mode TuesdayTwelfth Twelve Twenty Twenty HourTwenty Minute Twenty Eight Twenty TWO Minute TwentiethTWO TWO Hour Subscriber Service Table D-5 Linked Prompts ListZero Receive Message Table D-6 Message Scan Table D-7 Message Delivery Table D-8Personal Group Distribution List Table D-9 Check Mailbox Distribution Table D-10 Fax Management Table D-14 Message Waiting Notification Table D-12Interview Mailbox Management Table D-13 Auto Configuration Alternate Extension GroupAuto Forwarding Automated Attendant Custom Service Setting Default SettingCaller ID Call Routing Caller Name Announcement System/Personal Delayed Ringing Direct Mailbox AccessDelete Message Confirmation Delivery Time External Delivery Message External Message Delivery ListExternal Message Delivery Redial Fast Forward Incomplete Call Handling Service Interview ServiceIntegration Intercept Routing No Answer Logical Extension All Calls Transfer to Mailbox Mailbox Capacity messagesMailbox Capacity recording time Mailbox Extension Password Message TransferMessage Waiting Lamp Message Waiting Notification Personal Greetings Personal Greeting for Caller IDPersonal Group Distribution List Port Service Mode Remote Call Forwarding SetReview Rewind System Administration System AdministratorSubscriber System External Message Delivery Duration Time Time Synchronisation Two-Way Recording TWRTwo-Way Transfer TWT Unlimited Message Length Installation Manual Index Accessing the Message MANAGER’S Mailbox 296 Installing Port Expansion Cards KX-TVP102 or KX-TVP204 Message Managers Guide Setting COS Class of Service Parameters Unpacking Installation Manual Copyright