1.1 WHAT THE VPS CAN AND CANNOT DO
14 Installation Manual
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call com es in, it answers, forwards to
appropriate extensions, takes and stores messages, and notifies subscrib ers when messages
are left. Subscribers may send and transfer messages to other subscribers with in the system.
The VPS is easy to use, helping callers through the system with step- by-step voice prompts.
Unlike handwritten messages or those left with answering services, V PS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber's password.
Other advantages of the VPS are clarity and accuracy, which are common ly lacking with
written messages. The messages come directly from the caller, in the caller's own voice. To
further ensure accuracy, the system allows the sender to correct or change messages bef ore
saving them. Messages can be erased or transferred by the recipient.
1.1.2 Basic Operations
Greeting Callers:
The VPS greets callers with a pre-recorded message that includes dire ctions for leaving and
editing messages. The VPS can list single-digit numbers for each av ailable extension or
mailbox. Callers who know the extension of the person they wish to reach may dial the
extension number at any time. Callers with rotary phones are transferred to a pre-programmed
destination (which is often an operator or the General Delivery Mailbo x) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving th em in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. T he message sender can then
verify that the other subscriber has received the message.
Receiving Messages:
There are several different message notification methods that subsc ribers can use. They can
choose to be notified by message waiting lamp, beeper (pager), or a call fro m the system to
another line. System programming determines whether a subscriber will be notified each tim e
a message is left (Subscribers can choose to receive message notific ations differently
depending on the time of day.), Mailbox parameters, which accommodate 5-100 messages,
determine the maximum length of messages. If the system is connected using DPT Integration,
subscribers can press a pre-assigned button to record conversations into th eir own mailboxes
or other subscriber’s mailboxes while talking on the phone. DPT Integration also allows
subscribers to screen messages as they are being left, and intercept them i f required.