Panasonic KX-TVP200 installation manual Automated Attendant, Department Dialing Service

5.2 PORT SETTING OPTIONS

To structure an interview mailbox:

1.From the System Administration Top Menu, Type [1-1-1 Mailbox Number-1](Program-MailboxSetting-Enter/Edit-MailboxNumber-Mailbox Setting).

2.Enter the Mailbox Number that is to be assigned an interview mailbox. This should be the mailbox number of the person who requires the service.

3.At "Interview Mailbox Number "parameter, Enter a Nonexistent Mailbox Number. This will be the interview mailbox for this subscriber—please make a written note of it for future reference. It will not show up in Mailbox Listing. If, at a later time, you want to delete the interview mailbox, press backspace at "Interview Mailbox Number".

4.Exit System Administration Programming.

5.Enter the subscriber’s mailbox and Record the Questions. Call the VPS and Press [#6] then Dial the Mailbox Number assigned to the interview mailbox. From the Main Menu Press [6-1].

6.Confirm that your questions have been recorded. Call the VPS and Press [#6] and the Interview Mailbox Number. All your questions should be played.

Note

When using the Custom Service setting, 1 digit can be assigned to go to the mailbox of the Interview Service. The mailbox owner's message waiting lamp will go on for normal Voice Mail messages and for message left in the separate interview mailbox.

5.2.10 Automated Attendant

Automated Attendant service answers incoming calls and waits for the caller to input an extension number. It transfers the caller to the appropriate extension.

Callers can access Automated Attendant Service by:

•Automated Attendant Port—This service can be programmed independently for any or all ports of the VPS. Callers reaching these ports access Automated Attendant service.

•Service Access Command—A caller can switch to Automated Attendant service by dialling [#8] during a call.

•Via Custom Service—The call transfer service can be assigned to a keypad digit within a Custom Service. After pressing this key, the caller enters Automated Attendant Service.

Note

When the VPS calls an extension, the VPS waits for a reply. This waiting time is established by "Call Transfer No Answer Time" in Table B-29(B6.7 Other Parameters).

5.2.11 Department Dialing Service

Callers can access extensions by pressing a key 1 through 9 (one-touch dialling). As a guide for the caller, the Message Manager should record the Department Dialing Menu—for example, "Thank you for calling. For overseas travel, press 1. For domestic travel, press 2. For group travel, press 3".

122 Installation Manual