Panasonic KX-TVP200 installation manual Troubleshooting Guide

7.4 TROUBLESHOOTING GUIDE

7.4TROUBLESHOOTING GUIDE

Table 7-5

PROBLEM		PROBABLE CAUSE	POSSIBLE SOLUTION
Nothing is heard from the	•	Improper connection of jacks.	• Confirm that you are using the
VPS when accessing the	•	Bad connection with PBX.	correct extension number for
VPS.			the VPS. Ask your System
			Administrator.
			• Check if the jacks of the VPS
			are connected to the proper
			jacks of the PBX (see in 1.4
			VOICE MAIL INTEGRATION).
			• Check the "1-4 VPS (DPT) Port
			Assignment" screen of the KX-
			TD500, or System Programme
			[126] of other KX-TD series
			telephone systems to see if the
			programming agrees with the
			actual connection.
Unable to utilise some of	•	Your PBX cannot support the	• Consult your dealer.
the DPT Integration		feature.
features, even though DPT	•	The software version of your
Integration has been		PBX is lower than required.
established properly.
The VPS does not operate.	•	Bad printed circuit board.	• Have the unit repared by your
	• Bad connection with PBX.		Panasonic dealer.
	•	Incomplete card insertion.	• Check the connection between
			the VPS and PBX.
			• Insert the card firmly into the
			card slot.
Dialling is not recognised.	•	A pulse phone is being used by	• Change to a touch tone phone.
		mistake.	• Adjust the integration mode
	• Improper setting of integration		properly between the VPS and
		mode.	your PBX (see "Integration
			Mode" in Table B-40in B7.3
			PBX Interface Parameters).

172 Installation Manual