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Aastra Telecom manual AastraLink Pro 160 Administrator Guide

Models: Pro 160

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AastraLink Pro 160 Administrator Guide

About this Chapter

Topic	Page

Editing Local Service Settings	page 4-19

Editing External Services Settings	page 4-27

Configuring Dial Plan Settings	page 4-31

Local Dial Plan	page 4-32

Star Codes	page 4-33

Specifying Dial Plan Settings	page 4-33

Configuring Overhead Paging	page 4-35

Configuring an Emergency Dial Plan	page 4-36

Configuring Barred Numbers	page 4-37

Configuring Private Lines	page 4-39

Configuring Abbreviations	page 4-41

Configuring VoIP Settings	page 4-47

SIP Trunking	page 4-48

SIP Direct Inward Dialing (DID)	page 4-55

AastraLink Trunking	page 4-58

Configuring Auto-Attendant	page 4-66

How Auto-Attendant Works	page 4-67

Settings for the Auto-Attendant	page 4-68

Schedule for the Auto-Attendant	page 4-75

Holidays for the Auto-Attendant	page 4-79

Custom Recordings	page 4-82

Configuring Audio Settings (Tuning Wizard)	page 4-84

Using the AastraLink Audio Tuning Wizard	page 4-85

4-2	41-001190-01 Rel. 1.1, Rev. 00

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Aastra Telecom manual AastraLink Pro 160 Administrator Guide

Contents

AastraLink Pro RevisionPage About This Guide IntroductionOther Documentation Chapters in This Guide For Go toContents Chapter Configuring Aastra IP Phone Profiles Accessing the Configuration Menu Configuring System Settings Editing External Services Settings Send Test Email Chapter Maintaining the AastraLink Pro Chapter AastraLink FAQs Remote Office Configuration Page Overview 9143i, 9480i, 9480i CT SIP IP PhonesWhat Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? How Do I Set Up My AastraLink Network? RouterRequired Tasks Optional TasksStep Action Refer To Phone Option Access From Access from Web UI Phone UI What Does the AastraLink Web UI Allow Me To Do?Can I Still Use the Phone UI? Can I Still Use the Phone UI? AastraLink Pro 160 Emergency Call Support Lifeline PhoneEmergency Call Priority Emergency Call Support Important Notes AastraLink Pro 160 Hardware and Software Hardware RequirementsHardware Minimum requirements Front of AastraLink Pro Back of AastraLink ProSoftware Requirements Users and PrivilegesSoftware Minimum requirements Reference Documentation About this Chapter TopicsAccessing the AastraLink Web UI Using Your Web Browser to Access the AastraLink Web UIStep Action AastraLink Web UI Login Menu Using Windows Explorer to Access the AastraLink Web UI My Network Places Window Administrator Menu Options AastraLink Administrator Main MenuAastraLink User Main Menu My Phone MenuFirst level menus Second levelAccessing the AastraLink Web UI Configurable Parameters Configuration/System/Date and Time ParametersPreferences My PhoneHome Voicemail Directory Home MenuCall Settings Missed Calls and New VoicemailsNumber Missed Calls New Voicemails Dial Message Step Action Select My Phone-HomeStep Action Configuring Call Forwarding All Busy No AnswerConfiguring Find-Me Follow-Me Extension AastraLink Web UI Call List Place a check mark to select all items Sorting ArrowsPlace a check mark to select An item Voicemail Menu Directory Menu Softkey Menu Administrator Phone Call Settings Applications Operator Keys Operator On/Off Softkey Type Function Operator DayNight DutyStep Action Select My Phone-Softkeys Call Settings Applications Operator Keys BLFSoftkeys for Expansion Modules Administrator Phone My Profile Voicemail Change Password Preferences MenuMy Profile Step Action Select My Phone-Preferences-My Profile Spanish FrenchVoicemail ToneStep Action Select My Phone-Preferences-Voicemail Email with Audio-AttachmentChange Password Step Action Select My Phone-Preferences-Change PasswordUser List Menu Default Softkeys Menu User PhoneUsers Groups MenuNetwork Menu ConfigurationSystem Menu Dial Plan MenuVoIP Menu Auto-Attendant MenuMaintenance Current Status MenuCall Records Menu Backup & Restore Menu Update MenuSupport Menu Page Configuring Aastra IP Phone Profiles TopicAastraLink Pro 160 Administrator Guide Accessing the Users Menu Managing IP Phone Users Adding User Profiles and Phones Add Users ScreenFirst Name PasswordExtension Last nameMAC Address Outgoing LinePhone Type SIP did NumberStep Action Select Users-User List Outgoing Line field 9143i 9480i 9480i CT 51i 53i 55i 57i 57i CTEditing User Profiles Edit Users ScreenUse the following procedure to edit a user profile Step Action Deleting User Profiles Delete Users ScreenClick here to select all user profiles Click Delete Configuring User Groups User GroupsDial Plan for User Groups Virtual Extension Numbers User Group with extension 5200 65 +Creating Rules for User Groups Parameter DescriptionRing Tone Patterns Call Criteria Bellcore TonesBellcore-dr4 Bellcore-dr2Bellcore-dr3 Bellcore-dr5Example of a User Group Adding a User Group Step Action Select Users-Groups Click Add Group300 or 74992 Pattern 3 Tone Email with Audio AttachmentPattern 1 Tone Pattern 4 ToneEditing a User Group Step Action Select Users-GroupsDeleting a User Group Click Delete Selected GroupsDefault Softkeys Users Menu Default Softkeys MenuUsing the Default Softkeys Menu User Phone Call Settings Applications Softkey Types User PhoneCall Settings Softkeys User Phone Softkey Type Function Label ValueRefer to the AastraLink IP Phone Stream to the pre-configured Application Softkeys User Phone Softkey Type FunctionTrigger Input or Relay Output on Adding a Default Softkey User Phone Editing a Default Softkey User PhoneStep Action Select Users-Default SoftKeys Deleting a Default Softkey User Phone Softkeys for Expansion Modules User Phone Restoring Default Softkeys Back to Factory Settings Click Reset to DefaultsConfiguring AastraLink Pro 160 System and Network Parameters AastraLink Pro 160 Administrator Guide Accessing the Configuration Menu AastraLink Web UI Configuration MenuConfiguration-System Settings menu Configuring System SettingsSpecifying Regional Settings Canada United States MexicoStep Action AastraLink Web UI Support English Support French Support Spanish Step Action Select Configuration-System-Set Date/Time Specifying the Date and TimeConfiguring the Music On Hold Option Configuring Push Button Trigger Input or Relay Output Step Action Select Configuration-System-Relay/Push Button Push Button has been pressed Configuring Visual Voicemail Settings Step Action Select Configuration-VoicemailConfiguring System Settings Configuring Network Settings Configuration-Network-Local Network menu shown belowEditing Local Network Settings Step Action Select Configuration-Network-Local Network GatewayDNS Server Step Action Editing Local Service Settings Configuration-Local Services menu shown belowRemote Office UPnPExternal Gateway IP Http Port StartSIP Port Range Http Port RangeSIP Port Start RTP Port StartSIP Registration Expiration RTP/RTCP Port CountConfiguring Remote Office Support Step Action Select Configuration-Network-Local Services Step Action Editing External Services Settings NTP AddressSmtp Relay Port Server requires authenticationSmtp Relay Address Smtp UsernameSmtp Password Step Action Select Users-Network-External ServicesSmtp Account Server Authentication Requirement Send Test EmailConfiguring Dial Plan Settings Configuration-DialPlan menu shown belowDial Plan Menu Local Dial Plan DialPlan Numbers Directory NumbersStar Codes Specifying Dial Plan SettingsStep Action Select Configuration-Dial Plan-Settings Star Code DescriptionStep Action Overhead Paging Jack Green Port Configuring Overhead PagingStep Action Select Configuration-Dial Plan Back of AastraLink ProConfiguring an Emergency Dial Plan Emergency Number DescriptionConfiguring Barred Numbers Delete Selected Emergency NumbersDeleting a Barred Number Step Action Select Configuration-Dial Plan-Barred NumbersAdding a Barred Number Click Delete Selected Barred NumbersConfiguring Private Lines Configuring Incoming Private LinesStep Action Select Configuration-Dial Plan-Private Lines Configuring Outgoing Private Lines Configuring Abbreviations Abbreviations MenuExamples of Abbreviated Number Configurations ExampleExample Configuring Abbreviated Numbers Step Action Select Configuration-Dial Plan-Abbreviations Editing Abbreviated NumbersEdit the Abbreviation, Number, and Description as required Deleting Abbreviated Numbers Configuring VoIP Settings Configuration-VoIP menu shown belowSIP Trunking Incoming SIP trunk callsPrefix digit + access digit + directory number Outgoing SIP trunk callsLocal Registrar ServerUsername Authorization NameRegistrar Port Caller IDStep Action Select Configuration-VoIP-SIP Trunking Adding a SIP TrunkClearing a SIP Trunk Configuration Clearing a SIP TrunkAastraLink Web UI SIP Direct Inward Dialing did Step Action Select Configuration-VoIP-SIP DIDs Adding a SIP didDeleting a SIP did Deleting All SIP DIDs Prefix digit + access digit + extension AastraLink TrunkingHostname Configuration ParametersConfiguration Guidelines PortAastraLink Pro IP address Access Digit AastraLink Trunking ExampleTrunk User Name Boston AastraLink Pro 8shows the Atlanta /Boston, and Atlanta /Chicago trunks Atlanta to Boston Atlanta to ChicagoTrunks Between Boston/Atlanta and Boston/Chicago Boston to Atlanta Boston to Chicago10. Trunks Between Chicago/Atlanta and Chicago/Boston Chicago to Atlanta Chicago to BostonStep Action Select Configuration-VoIP-AastraLink Trunks Configuring Auto-Attendant 11. Auto-Attendant Menu with No User GroupsUser Group Enabled User Group Disabled How Auto-Attendant WorksSettings for the Auto-Attendant Settings Schedule HolidaysConfiguring Settings for the Auto-Attendant Step Action Select Configuration-Auto-Attendant-SettingsDisabled Last Name default First Name Click on Record Custom for the Open Hours Greeting fieldClick on Browse for the Upload Open Greeting field Click on Record Custom for the Closed Hours Greeting fieldClick on Browse for the Upload Closed Greeting field Click on Record Custom for the Custom Menu fieldClick on Record Custom for the Custom Key Message field Click on Browse for the Upload Key Message fieldClick on Record Custom for the Language Greeting field Click on Browse for the Upload Language Greeting fieldSchedule for the Auto-Attendant 13. Auto-Attendant Schedule days14. Auto-Attendant Schedule times Configuring Auto-Attendant Step Action Select Configuration-Auto-Attendant-Schedule Holidays for the Auto-Attendant 15. Auto-Attendant HolidaysStep Action Select Configuration-Auto-Attendant-Holidays Adding a Holiday to the Auto-AttendantDeleting a Holiday from the Auto-Attendant Custom Recordings Use the following procedure to specify a custom recording Configuring Audio Settings Tuning Wizard 17. Regional Settings MenuUsing the AastraLink Audio Tuning Wizard Connection Type Line BoostNumber to Dial Important Notes Page Maintaining the AastraLink Pro About this Chapter Accessing the Maintenance Menu AastraLink Pro 160 Web UI Maintenance MenuMaintenance-Current Status menu Figure Viewing the Current System StatusManaging Call Detail Records CDR reports Call Records MenuSorting CDR Columns Sorting ArrowsColumn Sort Process Step Action Select Maintenance-Call Records Viewing Call Detail RecordsDownloading CDR Reports Performing AastraLink Backup and Restore Tasks Backup and Restore MenuBackup and Restore Guidelines Step Action Select Maintenance-Backup & Restore Backing Up AastraLink System SoftwareAastraLink Web UI Maintenance-Update menu Figure Update MenuUpdating AastraLink System Software Automatic Updates Step Action Select Maintenance-Update-Automatic UpdateStep Action Manual Updates Step Action Select Maintenance-Update-Manual UpdateImportant Notes System Rebooting Message AastraLink Status Display Support Information Send Email to Aastra Support with Debug ReportsAastraLink Pro 160 Administrator Guide Support Information Contact Aastra Technical Support View Frequently Asked Question FAQsSend General Email to Aastra Support Download product documentationChapter AastraLink FAQs How Does IP Phone Auto-Configuration Work? How Does Network Addressing Work?Can I Access My IP Phone Network From a Remote Office? Do I Ever Need to Re-Register IP Phones?How Do I Assign An IP Phone To a Different User? What Are Softkeys and How Do They Work?What Are Softkeys and How Do They Work? What are Expansion Modules? Model 536MModel 560M What Are Softkeys and How Do They Work? AastraLink Pro IP Address Select AastraLink Info, then press ShowWhy Do My IP Phone Screens Look Different? Why Does The Web UI Occasionally Time-out?How Do I Maximize System Performance? Does This Guide Describe How To Operate My IP Phone? Chapter Troubleshooting Solutions About this Chapter Monitoring the AastraLink Status LED LED Color MeaningRebooting the AastraLink Rebooting Using the Web UISelect Maintenance-Current Status Rebooting Using the Reset Switch Hard Reboot Manual Reboot ProcedureRestoring AastraLink Factory Default Settings What Happens if I Restore Factory Default Settings?Using the Reset Switch to Restore Factory Default Settings What To Do After Restoring Factory Default Settings Administrator IP Phone Registration Procedure Administrator IP Phone Registration Procedure Reinstalling System Software Using Recovery Mode Automatic Recovery ModeManual Recovery Mode Using The AastraLink Recovery Mode UI Obtaining the IP Address of Your AastraLink ProPhone UI Select Phone Status/AastraLink Info/Server Local IPDirect Connection from AastraLink WAN port to your PC Reprogramming the CompactFlash Card AastraLink Recovery UI Vnx.dra Pub/temp/firmware/vnx.dra AastraLink Recovery Mode Menu AastraLink Recovery Mode Download Screens Reprogramming the Onboard Flash Set Upgrade Type to On-board flash Uploading the .abf File to the CompactFlash Using AastraLink System and Phone Log Files Page Appendix a Remote Office Configuration IP Phone Phone-Side Preparing To Deploy Remote User Phones Remote Office Configuration of the IP Phone Phone-Side Registering IP Phones At the Central Site ABC Enter the user password, then press Enter Connecting To The IP Phone Network From a Remote Office Connecting To The IP Phone Network From a Remote Office Enter Https port 51510 Backspace Dot .Cancel AbcDone Configuring Port Information Enter NAT IP 65.96.171.130 Backspace Dot .Cancel ABCDone Enter NAT RTP Port 51720 Backspace Cancel Done Reinstalling Aastra IP Phones at the Central Site Select CancelReinstalling Aastra IP Phones at the Central Site Introduction Remote Office Configuration AastraLink Pro Network Diagram for Remote Phone SetupDescription 65.96.171.130 Configuring the AastraLink Pro 160 for Remote Office Setup UPnP ConfigurationOffice Router Port Mapping Table Active Protocol Internal Port External Port IP AddressPhone Configuration Column DescriptionRemote Phone Installation Home Router Port Mapping TableAction Name Source Destination Protocol Deny Default LAN AastraLink Pro 160 Remote Office Configuration Install the Remote IP Phone Pre-Stage Phone Remote Device Page Index Index-2 Rebooting Page Page AastraLink Pro