Aastra Telecom Pro 160 manual How Auto-Attendant Works, User Group Enabled User Group Disabled

Configuring AastraLink Pro 160 System and Network Parameters

Configuring Auto-Attendant

If you have User Groups configured on the AastraLink Pro 160, the

Auto-Attendant screen displays as shown below.

User Group Enabled

User Group Disabled

Figure 4-12. Auto-Attendant Menu with User Group

How Auto-Attendant Works

The Auto-Attendant feature allows you to specify how the AastraLink Pro 160 routes incoming calls. That is, you can configure the Auto-Attendant so that incoming calls are received in one of the following ways:

•First by the Auto-Attendant (then by an Operator), or

•First by the Operator (then by the Auto-Attendant), or

•First by a designated user group (then by the Auto-Attendant)

Note: It is possible for a caller to reach the Operator’s voicemail account if they are on-duty and do not answer; they can reach the Auto-Attendant using the “Escape to Extension” feature once they have reached the prompts in the Operator’s voice mail.

41-001190-01 Rel. 1.1, Rev. 00 4-67