Aastra Telecom Pro 160 manual Disabled Last Name default First Name

AastraLink Pro 160 Administrator Guide

Configuring Auto-Attendant

AastraLink Web UI

Step Action

3In the “Dial-by-Name” field, select the method you want the Auto-Attendant to use when an incoming caller needs to dial by name to reach the calling party. Valid values are:

•Disabled

•Last Name (default)

•First Name

Note: If dial-by-name is disabled, the option is still mentioned in the default main menu announcement. An administrator can record a custom main menu in which they do not mention the feature if they choose to disable it and do not want it announced.

Open Hour Settings

4

5

6

7

Set the destination for incoming calls in the “Incoming calls go to” field to one of the following options:

•Auto-Attendant((default) all incoming calls go through the Auto-Attendant).

•Operator (all incoming calls go to the Operator (if on-duty, goes to the Auto-Attendant if off-duty).

•User Group (all incoming calls go to a designated user group).

Note: The “User Group” option displays only if you have User Groups configured on the AastraLink.

If you select the User Group option in step 2, set the virtual extension of the user group in the “User Group” field. Skip this step if no User Groups are configured on the AastraLink Pro 160.

For more information on virtual extensions, see Chapter 3, the section, “Virtual Extension Numbers” on page 3-16.

The Auto-Attendant has a built in default greeting that plays during open hours.

To specify a custom greeting, do the following:

•Click on <Record Custom> for the “Open Hours Greeting” field.

The Operator IP phone rings. Answer the Operator IP phone, and record your custom greeting, as prompted. Refer to Custom Recordings on page 4-82for more information.

In the “Use Custom Open” field, place a check mark in the box for the Auto-Attendant to use your custom greeting.

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