Aastra Telecom Pro 160 manual Custom Recordings

AastraLink Pro 160 Administrator Guide

Configuring Auto-Attendant

Custom Recordings

You can create custom recordings (for open and closed hours, Main Menus, key messages, language greetings) for the Auto-Attendant if required. Incoming callers hear these custom recordings when accessing and using the Auto-Attendant. For example, you may want to include your company name in the open office greeting. Another example of when you may want to record a custom greeting message is during a holiday period, when your office is closed.

Custom Auto-Attendant announcements are heard by any incoming SIP trunk or IAX trunk call that reaches the Auto-Attendant, as well as by any internal SIP extension who dials 6100 to reach the IVR (though the caller does not receive the language selection as they have already configured one for their phone). When callers dial into the Auto-Attendant from the local IP phone network, they directly access the Auto-Attendant menus.

You record custom recordings using the Operator IP phone. The first extension (200) registered with the IP phone becomes the Operator by default.

Note: Make sure you can access the Operator IP phone before starting the procedure described below.

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