Remote Office Configuration AastraLink Pro | Aastra Telecom Pro 160

AastraLink Pro 160 Administrator Guide

Remote Office Configuration of the AastraLink Pro 160

Remote Office Configuration of the

AastraLink Pro 160

Description

The AastraLink Pro 160 is a plug and play unit that you can install in your network. However, to configure the AastraLink Pro 160 for remote office connections, it is recommended you use the information that this Appendix provides.

Network Diagram for Remote Phone Setup

The following is a network diagram for Aastralink Pro 160 remote phone setup. When setting up remote office, the user has the option to configure the required port forwarding on the phone-side router or the server-side router automatically, by employing UPnP for UPnP capable routers.*

If UPnP is not supported on the routers, you can manually enter the required port forwarding mappings on the router. Please consult the router’s manual for procedure to enter and activate port forwarding rules.

*SOHO router should support NAT, port forwarding, and optionally UPnP.

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Aastra Telecom Pro 160 Remote Office Configuration AastraLink Pro, Description, Network Diagram for Remote Phone Setup

Contents

AastraLink Pro RevisionPage Other Documentation About This GuideIntroduction Chapters in This Guide For Go to Contents Chapter Configuring Aastra IP Phone Profiles Accessing the Configuration Menu Configuring System Settings Editing External Services Settings Send Test Email Chapter Maintaining the AastraLink Pro Chapter AastraLink FAQs Remote Office Configuration Page Overview 9143i, 9480i, 9480i CT SIP IP Phones What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? How Do I Set Up My AastraLink Network? Router Step Action Refer To Required TasksOptional Tasks Can I Still Use the Phone UI? Phone Option Access From Access from Web UI Phone UIWhat Does the AastraLink Web UI Allow Me To Do? Can I Still Use the Phone UI? Emergency Call Priority AastraLink Pro 160 Emergency Call SupportLifeline Phone Emergency Call Support Important Notes Hardware Minimum requirements AastraLink Pro 160 Hardware and SoftwareHardware Requirements Front of AastraLink Pro Back of AastraLink Pro Software Minimum requirements Software RequirementsUsers and Privileges Reference Documentation About this Chapter Topics Step Action Accessing the AastraLink Web UIUsing Your Web Browser to Access the AastraLink Web UI AastraLink Web UI Login Menu Using Windows Explorer to Access the AastraLink Web UI My Network Places Window Administrator Menu Options AastraLink Administrator Main Menu AastraLink User Main Menu My Phone Menu First level menus Second level Accessing the AastraLink Web UI Configurable Parameters Configuration/System/Date and Time Parameters My Phone Home Voicemail DirectoryPreferences Home Menu Number Missed Calls New Voicemails Call SettingsMissed Calls and New Voicemails Dial Message Step Action Select My Phone-Home Step Action Configuring Call Forwarding All Busy No Answer Configuring Find-Me Follow-Me Extension AastraLink Web UI Place a check mark to select An item Call ListPlace a check mark to select all items Sorting Arrows Voicemail Menu Directory Menu Softkey Menu Administrator Phone Call Settings Applications Operator Keys Softkey Type Function Operator Day NightOperator On/Off Duty Step Action Select My Phone-Softkeys Call Settings Applications Operator Keys BLF Softkeys for Expansion Modules Administrator Phone My Profile My Profile Voicemail Change PasswordPreferences Menu Step Action Select My Phone-Preferences-My Profile Spanish French Voicemail Tone Step Action Select My Phone-Preferences-Voicemail Email with Audio-Attachment Change Password Step Action Select My Phone-Preferences-Change Password Default Softkeys Menu User Phone UsersUser List Menu Groups Menu Configuration System MenuNetwork Menu Dial Plan Menu VoIP Menu Auto-Attendant Menu Call Records Menu MaintenanceCurrent Status Menu Support Menu Backup & Restore MenuUpdate Menu Page Configuring Aastra IP Phone Profiles Topic AastraLink Pro 160 Administrator Guide Accessing the Users Menu Managing IP Phone Users Adding User Profiles and Phones Add Users Screen Password ExtensionFirst Name Last name Outgoing Line Phone TypeMAC Address SIP did Number Step Action Select Users-User List Outgoing Line field 9143i 9480i 9480i CT 51i 53i 55i 57i 57i CT Editing User Profiles Edit Users Screen Use the following procedure to edit a user profile Step Action Deleting User Profiles Delete Users Screen Click here to select all user profiles Click Delete Dial Plan for User Groups Configuring User GroupsUser Groups Virtual Extension Numbers User Group with extension 5200 65 + Creating Rules for User Groups Parameter Description Ring Tone Patterns Call Criteria Bellcore Tones Bellcore-dr2 Bellcore-dr3Bellcore-dr4 Bellcore-dr5 Example of a User Group 300 or 74992 Adding a User GroupStep Action Select Users-Groups Click Add Group Email with Audio Attachment Pattern 1 TonePattern 3 Tone Pattern 4 Tone Editing a User Group Step Action Select Users-Groups Deleting a User Group Click Delete Selected Groups Default Softkeys Users Menu Default Softkeys Menu Using the Default Softkeys Menu User Phone Call Settings Applications Softkey Types User Phone Call Settings Softkeys User Phone Softkey Type Function Label Value Refer to the AastraLink IP Phone Stream to the pre-configured Application Softkeys User Phone Softkey Type Function Trigger Input or Relay Output on Step Action Select Users-Default SoftKeys Adding a Default Softkey User PhoneEditing a Default Softkey User Phone Deleting a Default Softkey User Phone Softkeys for Expansion Modules User Phone Restoring Default Softkeys Back to Factory Settings Click Reset to Defaults Configuring AastraLink Pro 160 System and Network Parameters AastraLink Pro 160 Administrator Guide Accessing the Configuration Menu AastraLink Web UI Configuration Menu Configuring System Settings Specifying Regional SettingsConfiguration-System Settings menu Canada United States Mexico Step Action AastraLink Web UI Support English Support French Support Spanish Step Action Select Configuration-System-Set Date/Time Specifying the Date and Time Configuring the Music On Hold Option Configuring Push Button Trigger Input or Relay Output Step Action Select Configuration-System-Relay/Push Button Push Button has been pressed Configuring Visual Voicemail Settings Step Action Select Configuration-Voicemail Configuring System Settings Configuring Network Settings Configuration-Network-Local Network menu shown below Editing Local Network Settings DNS Server Step Action Select Configuration-Network-Local NetworkGateway Step Action Editing Local Service Settings Configuration-Local Services menu shown below Remote Office UPnP External Gateway IP Http Port Start Http Port Range SIP Port StartSIP Port Range RTP Port Start SIP Registration Expiration RTP/RTCP Port Count Configuring Remote Office Support Step Action Select Configuration-Network-Local Services Step Action Editing External Services Settings NTP Address Server requires authentication Smtp Relay AddressSmtp Relay Port Smtp Username Smtp Account Smtp PasswordStep Action Select Users-Network-External Services Server Authentication Requirement Send Test Email Dial Plan Menu Configuring Dial Plan SettingsConfiguration-DialPlan menu shown below Local Dial Plan DialPlan Numbers Directory Numbers Specifying Dial Plan Settings Step Action Select Configuration-Dial Plan-SettingsStar Codes Star Code Description Step Action Configuring Overhead Paging Step Action Select Configuration-Dial PlanOverhead Paging Jack Green Port Back of AastraLink Pro Configuring an Emergency Dial Plan Emergency Number Description Configuring Barred Numbers Delete Selected Emergency Numbers Step Action Select Configuration-Dial Plan-Barred Numbers Adding a Barred NumberDeleting a Barred Number Click Delete Selected Barred Numbers Step Action Select Configuration-Dial Plan-Private Lines Configuring Private LinesConfiguring Incoming Private Lines Configuring Outgoing Private Lines Configuring Abbreviations Abbreviations Menu Examples of Abbreviated Number Configurations Example Example Configuring Abbreviated Numbers Edit the Abbreviation, Number, and Description as required Step Action Select Configuration-Dial Plan-AbbreviationsEditing Abbreviated Numbers Deleting Abbreviated Numbers Configuring VoIP Settings Configuration-VoIP menu shown below SIP Trunking Incoming SIP trunk calls Prefix digit + access digit + directory number Outgoing SIP trunk calls Local Registrar Server Authorization Name Registrar PortUsername Caller ID Step Action Select Configuration-VoIP-SIP Trunking Adding a SIP Trunk Clearing a SIP Trunk Configuration Clearing a SIP Trunk AastraLink Web UI SIP Direct Inward Dialing did Deleting a SIP did Step Action Select Configuration-VoIP-SIP DIDsAdding a SIP did Deleting All SIP DIDs Prefix digit + access digit + extension AastraLink Trunking Configuration Parameters Configuration GuidelinesHostname Port Trunk User Name AastraLink Pro IP address Access DigitAastraLink Trunking Example Boston AastraLink Pro 8shows the Atlanta /Boston, and Atlanta /Chicago trunks Atlanta to Boston Atlanta to Chicago Trunks Between Boston/Atlanta and Boston/Chicago Boston to Atlanta Boston to Chicago 10. Trunks Between Chicago/Atlanta and Chicago/Boston Chicago to Atlanta Chicago to Boston Step Action Select Configuration-VoIP-AastraLink Trunks Configuring Auto-Attendant 11. Auto-Attendant Menu with No User Groups User Group Enabled User Group Disabled How Auto-Attendant Works Settings for the Auto-Attendant Settings Schedule Holidays Configuring Settings for the Auto-Attendant Step Action Select Configuration-Auto-Attendant-Settings Disabled Last Name default First Name Click on Record Custom for the Open Hours Greeting field Click on Browse for the Upload Open Greeting field Click on Record Custom for the Closed Hours Greeting field Click on Browse for the Upload Closed Greeting field Click on Record Custom for the Custom Menu field Click on Record Custom for the Custom Key Message field Click on Browse for the Upload Key Message field Click on Record Custom for the Language Greeting field Click on Browse for the Upload Language Greeting field Schedule for the Auto-Attendant 13. Auto-Attendant Schedule days 14. Auto-Attendant Schedule times Configuring Auto-Attendant Step Action Select Configuration-Auto-Attendant-Schedule Holidays for the Auto-Attendant 15. Auto-Attendant Holidays Step Action Select Configuration-Auto-Attendant-Holidays Adding a Holiday to the Auto-Attendant Deleting a Holiday from the Auto-Attendant Custom Recordings Use the following procedure to specify a custom recording Configuring Audio Settings Tuning Wizard 17. Regional Settings Menu Using the AastraLink Audio Tuning Wizard Number to Dial Connection TypeLine Boost Important Notes Page Maintaining the AastraLink Pro About this Chapter Accessing the Maintenance Menu AastraLink Pro 160 Web UI Maintenance Menu Maintenance-Current Status menu Figure Viewing the Current System Status Managing Call Detail Records CDR reports Call Records Menu Sorting CDR Columns Sorting Arrows Column Sort Process Downloading CDR Reports Step Action Select Maintenance-Call RecordsViewing Call Detail Records Performing AastraLink Backup and Restore Tasks Backup and Restore Menu Backup and Restore Guidelines Step Action Select Maintenance-Backup & Restore Backing Up AastraLink System Software AastraLink Web UI Updating AastraLink System Software Maintenance-Update menu FigureUpdate Menu Automatic Updates Step Action Select Maintenance-Update-Automatic Update Step Action Manual Updates Step Action Select Maintenance-Update-Manual Update Important Notes System Rebooting Message AastraLink Status Display Support Information Send Email to Aastra Support with Debug Reports AastraLink Pro 160 Administrator Guide Support Information View Frequently Asked Question FAQs Send General Email to Aastra SupportContact Aastra Technical Support Download product documentation Chapter AastraLink FAQs How Does IP Phone Auto-Configuration Work? How Does Network Addressing Work? Can I Access My IP Phone Network From a Remote Office? Do I Ever Need to Re-Register IP Phones? How Do I Assign An IP Phone To a Different User? What Are Softkeys and How Do They Work? What Are Softkeys and How Do They Work? Model 560M What are Expansion Modules?Model 536M What Are Softkeys and How Do They Work? AastraLink Pro IP Address Select AastraLink Info, then press Show How Do I Maximize System Performance? Why Do My IP Phone Screens Look Different?Why Does The Web UI Occasionally Time-out? Does This Guide Describe How To Operate My IP Phone? Chapter Troubleshooting Solutions About this Chapter Monitoring the AastraLink Status LED LED Color Meaning Select Maintenance-Current Status Rebooting the AastraLinkRebooting Using the Web UI Rebooting Using the Reset Switch Hard Reboot Manual Reboot Procedure Using the Reset Switch to Restore Factory Default Settings Restoring AastraLink Factory Default SettingsWhat Happens if I Restore Factory Default Settings? What To Do After Restoring Factory Default Settings Administrator IP Phone Registration Procedure Administrator IP Phone Registration Procedure Reinstalling System Software Using Recovery Mode Automatic Recovery Mode Manual Recovery Mode Using The AastraLink Recovery Mode UI Obtaining the IP Address of Your AastraLink Pro Phone UI Select Phone Status/AastraLink Info/Server Local IP Direct Connection from AastraLink WAN port to your PC Reprogramming the CompactFlash Card AastraLink Recovery UI Vnx.dra Pub/temp/firmware/vnx.dra AastraLink Recovery Mode Menu AastraLink Recovery Mode Download Screens Reprogramming the Onboard Flash Set Upgrade Type to On-board flash Uploading the .abf File to the CompactFlash Using AastraLink System and Phone Log Files Page Appendix a Remote Office Configuration IP Phone Phone-Side Preparing To Deploy Remote User Phones Remote Office Configuration of the IP Phone Phone-Side Registering IP Phones At the Central Site ABC Enter the user password, then press Enter Connecting To The IP Phone Network From a Remote Office Connecting To The IP Phone Network From a Remote Office Enter Https port 51510 Backspace Dot .Cancel AbcDone Configuring Port Information Enter NAT IP 65.96.171.130 Backspace Dot .Cancel ABCDone Enter NAT RTP Port 51720 Backspace Cancel Done Reinstalling Aastra IP Phones at the Central Site Select Cancel Reinstalling Aastra IP Phones at the Central Site Introduction Description Remote Office Configuration AastraLink ProNetwork Diagram for Remote Phone Setup 65.96.171.130 Configuring the AastraLink Pro 160 for Remote Office Setup UPnP Configuration Office Router Port Mapping Table Active Protocol Internal Port External Port IP Address Phone Configuration Column Description Action Name Source Destination Protocol Remote Phone InstallationHome Router Port Mapping Table Deny Default LAN AastraLink Pro 160 Remote Office Configuration Install the Remote IP Phone Pre-Stage Phone Remote Device Page Index Index-2 Rebooting Page Page AastraLink Pro