Aastra Telecom Pro 160 manual Settings for the Auto-Attendant, Settings Schedule Holidays

AastraLink Pro 160 Administrator Guide

Configuring Auto-Attendant

When callers reach the Auto-Attendant, they are prompted to do one of the following actions:

•Select a language to enable while using Auto-Attendant features (if more than one language is available; default is English)

•Enter the extension of the person they are calling. The Auto-Attendant then transfers the call.

•Dial by name. Depending on the configuration set on the AastraLink Pro, the caller can dial by first name or by last name. If there are multiple listings, the caller is prompted to select from the list. The Auto-Attendant then transfers the call.

•Dial 0 (operator). The Auto-Attendant transfers the call to the operator.

The Auto-Attendant Menu has three tabs:

•Settings

•Schedule

•Holidays

Note: If dial-by-name is disabled, the option is still mentioned in the default main menu announcement. An administrator can record a custom main menu in which they do not mention the feature if they choose to disable it and do not want it announced.

Each of these are described in the following paragraphs.

Settings for the Auto-Attendant

You can configure the following for the Auto-Attendant Settings:

•Open Hour Settings

•Closed Hour Settings

•Custom Main Menu

•Custom Key Message

•Language Greetings (French, English, or Spanish)

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