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Aastra Telecom Pro 160 manual Configuring Auto-Attendant

Models: Pro 160

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Configuring AastraLink Pro 160 System and Network Parameters

Configuring Auto-Attendant

The following illustration shows the scheduling flow in the Auto-Attendant.

41-001190-01 Rel. 1.1, Rev. 00

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Aastra Telecom Pro 160 manual Configuring Auto-Attendant

Contents

Revision AastraLink ProPage About This Guide IntroductionOther Documentation For Go to Chapters in This GuideContents Chapter Configuring Aastra IP Phone Profiles Accessing the Configuration Menu Configuring System Settings Editing External Services Settings Send Test Email Chapter Maintaining the AastraLink Pro Chapter AastraLink FAQs Remote Office Configuration Page 9143i, 9480i, 9480i CT SIP IP Phones OverviewWhat Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? Router How Do I Set Up My AastraLink Network?Required Tasks Optional TasksStep Action Refer To Phone Option Access From Access from Web UI Phone UI What Does the AastraLink Web UI Allow Me To Do?Can I Still Use the Phone UI? Can I Still Use the Phone UI? AastraLink Pro 160 Emergency Call Support Lifeline PhoneEmergency Call Priority Emergency Call Support Important Notes AastraLink Pro 160 Hardware and Software Hardware RequirementsHardware Minimum requirements Back of AastraLink Pro Front of AastraLink ProSoftware Requirements Users and PrivilegesSoftware Minimum requirements Reference Documentation Topics About this ChapterAccessing the AastraLink Web UI Using Your Web Browser to Access the AastraLink Web UIStep Action AastraLink Web UI Login Menu Using Windows Explorer to Access the AastraLink Web UI My Network Places Window AastraLink Administrator Main Menu Administrator Menu OptionsMy Phone Menu AastraLink User Main MenuSecond level First level menusAccessing the AastraLink Web UI Parameters Configuration/System/Date and Time Parameters ConfigurableHome Voicemail Directory My PhonePreferences Home MenuCall Settings Missed Calls and New VoicemailsNumber Missed Calls New Voicemails Step Action Select My Phone-Home Dial MessageStep Action All Busy No Answer Configuring Call ForwardingConfiguring Find-Me Follow-Me Extension AastraLink Web UI Call List Place a check mark to select all items Sorting ArrowsPlace a check mark to select An item Voicemail Menu Directory Menu Softkey Menu Administrator Phone Call Settings Applications Operator Keys Night Softkey Type Function Operator DayOperator On/Off DutyStep Action Select My Phone-Softkeys BLF Call Settings Applications Operator KeysSoftkeys for Expansion Modules Administrator Phone My Profile Voicemail Change Password Preferences MenuMy Profile Spanish French Step Action Select My Phone-Preferences-My ProfileTone VoicemailEmail with Audio-Attachment Step Action Select My Phone-Preferences-VoicemailStep Action Select My Phone-Preferences-Change Password Change PasswordUsers Default Softkeys Menu User PhoneUser List Menu Groups MenuSystem Menu ConfigurationNetwork Menu Dial Plan MenuAuto-Attendant Menu VoIP MenuMaintenance Current Status MenuCall Records Menu Backup & Restore Menu Update MenuSupport Menu Page Topic Configuring Aastra IP Phone ProfilesAastraLink Pro 160 Administrator Guide Accessing the Users Menu Managing IP Phone Users Add Users Screen Adding User Profiles and PhonesExtension PasswordFirst Name Last namePhone Type Outgoing LineMAC Address SIP did NumberStep Action Select Users-User List 9143i 9480i 9480i CT 51i 53i 55i 57i 57i CT Outgoing Line fieldEdit Users Screen Editing User ProfilesUse the following procedure to edit a user profile Step Action Delete Users Screen Deleting User ProfilesClick here to select all user profiles Click Delete Configuring User Groups User GroupsDial Plan for User Groups User Group with extension 5200 65 + Virtual Extension NumbersParameter Description Creating Rules for User GroupsCall Criteria Bellcore Tones Ring Tone PatternsBellcore-dr3 Bellcore-dr2Bellcore-dr4 Bellcore-dr5Example of a User Group Adding a User Group Step Action Select Users-Groups Click Add Group300 or 74992 Pattern 1 Tone Email with Audio AttachmentPattern 3 Tone Pattern 4 ToneStep Action Select Users-Groups Editing a User GroupClick Delete Selected Groups Deleting a User GroupDefault Softkeys Menu Default Softkeys Users MenuUsing the Default Softkeys Menu User Phone Softkey Types User Phone Call Settings ApplicationsSoftkey Type Function Label Value Call Settings Softkeys User PhoneRefer to the AastraLink IP Phone Stream to the pre-configured Softkey Type Function Application Softkeys User PhoneTrigger Input or Relay Output on Adding a Default Softkey User Phone Editing a Default Softkey User PhoneStep Action Select Users-Default SoftKeys Deleting a Default Softkey User Phone Softkeys for Expansion Modules User Phone Click Reset to Defaults Restoring Default Softkeys Back to Factory SettingsConfiguring AastraLink Pro 160 System and Network Parameters AastraLink Pro 160 Administrator Guide AastraLink Web UI Configuration Menu Accessing the Configuration MenuSpecifying Regional Settings Configuring System SettingsConfiguration-System Settings menu Canada United States MexicoStep Action AastraLink Web UI Support English Support French Support Spanish Specifying the Date and Time Step Action Select Configuration-System-Set Date/TimeConfiguring the Music On Hold Option Configuring Push Button Trigger Input or Relay Output Step Action Select Configuration-System-Relay/Push Button Push Button has been pressed Step Action Select Configuration-Voicemail Configuring Visual Voicemail SettingsConfiguring System Settings Configuration-Network-Local Network menu shown below Configuring Network SettingsEditing Local Network Settings Step Action Select Configuration-Network-Local Network GatewayDNS Server Step Action Configuration-Local Services menu shown below Editing Local Service SettingsUPnP Remote OfficeHttp Port Start External Gateway IPSIP Port Start Http Port RangeSIP Port Range RTP Port StartRTP/RTCP Port Count SIP Registration ExpirationConfiguring Remote Office Support Step Action Select Configuration-Network-Local Services Step Action NTP Address Editing External Services SettingsSmtp Relay Address Server requires authenticationSmtp Relay Port Smtp UsernameSmtp Password Step Action Select Users-Network-External ServicesSmtp Account Send Test Email Server Authentication RequirementConfiguring Dial Plan Settings Configuration-DialPlan menu shown belowDial Plan Menu DialPlan Numbers Directory Numbers Local Dial PlanStep Action Select Configuration-Dial Plan-Settings Specifying Dial Plan SettingsStar Codes Star Code DescriptionStep Action Step Action Select Configuration-Dial Plan Configuring Overhead PagingOverhead Paging Jack Green Port Back of AastraLink ProEmergency Number Description Configuring an Emergency Dial PlanDelete Selected Emergency Numbers Configuring Barred NumbersAdding a Barred Number Step Action Select Configuration-Dial Plan-Barred NumbersDeleting a Barred Number Click Delete Selected Barred NumbersConfiguring Private Lines Configuring Incoming Private LinesStep Action Select Configuration-Dial Plan-Private Lines Configuring Outgoing Private Lines Abbreviations Menu Configuring AbbreviationsExample Examples of Abbreviated Number ConfigurationsExample Configuring Abbreviated Numbers Step Action Select Configuration-Dial Plan-Abbreviations Editing Abbreviated NumbersEdit the Abbreviation, Number, and Description as required Deleting Abbreviated Numbers Configuration-VoIP menu shown below Configuring VoIP SettingsIncoming SIP trunk calls SIP TrunkingOutgoing SIP trunk calls Prefix digit + access digit + directory numberRegistrar Server LocalRegistrar Port Authorization NameUsername Caller IDAdding a SIP Trunk Step Action Select Configuration-VoIP-SIP TrunkingClearing a SIP Trunk Clearing a SIP Trunk ConfigurationAastraLink Web UI SIP Direct Inward Dialing did Step Action Select Configuration-VoIP-SIP DIDs Adding a SIP didDeleting a SIP did Deleting All SIP DIDs AastraLink Trunking Prefix digit + access digit + extensionConfiguration Guidelines Configuration ParametersHostname PortAastraLink Pro IP address Access Digit AastraLink Trunking ExampleTrunk User Name Boston AastraLink Pro Atlanta to Boston Atlanta to Chicago 8shows the Atlanta /Boston, and Atlanta /Chicago trunksBoston to Atlanta Boston to Chicago Trunks Between Boston/Atlanta and Boston/ChicagoChicago to Atlanta Chicago to Boston 10. Trunks Between Chicago/Atlanta and Chicago/BostonStep Action Select Configuration-VoIP-AastraLink Trunks 11. Auto-Attendant Menu with No User Groups Configuring Auto-AttendantHow Auto-Attendant Works User Group Enabled User Group DisabledSettings Schedule Holidays Settings for the Auto-AttendantStep Action Select Configuration-Auto-Attendant-Settings Configuring Settings for the Auto-AttendantClick on Record Custom for the Open Hours Greeting field Disabled Last Name default First NameClick on Record Custom for the Closed Hours Greeting field Click on Browse for the Upload Open Greeting fieldClick on Record Custom for the Custom Menu field Click on Browse for the Upload Closed Greeting fieldClick on Browse for the Upload Key Message field Click on Record Custom for the Custom Key Message fieldClick on Browse for the Upload Language Greeting field Click on Record Custom for the Language Greeting field13. Auto-Attendant Schedule days Schedule for the Auto-Attendant14. Auto-Attendant Schedule times Configuring Auto-Attendant Step Action Select Configuration-Auto-Attendant-Schedule 15. Auto-Attendant Holidays Holidays for the Auto-AttendantAdding a Holiday to the Auto-Attendant Step Action Select Configuration-Auto-Attendant-HolidaysDeleting a Holiday from the Auto-Attendant Custom Recordings Use the following procedure to specify a custom recording 17. Regional Settings Menu Configuring Audio Settings Tuning WizardUsing the AastraLink Audio Tuning Wizard Connection Type Line BoostNumber to Dial Important Notes Page Maintaining the AastraLink Pro About this Chapter AastraLink Pro 160 Web UI Maintenance Menu Accessing the Maintenance MenuViewing the Current System Status Maintenance-Current Status menu FigureCall Records Menu Managing Call Detail Records CDR reportsSorting Arrows Sorting CDR ColumnsColumn Sort Process Step Action Select Maintenance-Call Records Viewing Call Detail RecordsDownloading CDR Reports Backup and Restore Menu Performing AastraLink Backup and Restore TasksBackup and Restore Guidelines Backing Up AastraLink System Software Step Action Select Maintenance-Backup & RestoreAastraLink Web UI Maintenance-Update menu Figure Update MenuUpdating AastraLink System Software Step Action Select Maintenance-Update-Automatic Update Automatic UpdatesStep Action Step Action Select Maintenance-Update-Manual Update Manual UpdatesImportant Notes System Rebooting Message AastraLink Status Display Send Email to Aastra Support with Debug Reports Support InformationAastraLink Pro 160 Administrator Guide Support Information Send General Email to Aastra Support View Frequently Asked Question FAQsContact Aastra Technical Support Download product documentationChapter AastraLink FAQs How Does Network Addressing Work? How Does IP Phone Auto-Configuration Work?Do I Ever Need to Re-Register IP Phones? Can I Access My IP Phone Network From a Remote Office?What Are Softkeys and How Do They Work? How Do I Assign An IP Phone To a Different User?What Are Softkeys and How Do They Work? What are Expansion Modules? Model 536MModel 560M What Are Softkeys and How Do They Work? Select AastraLink Info, then press Show AastraLink Pro IP AddressWhy Do My IP Phone Screens Look Different? Why Does The Web UI Occasionally Time-out?How Do I Maximize System Performance? Does This Guide Describe How To Operate My IP Phone? Chapter Troubleshooting Solutions About this Chapter LED Color Meaning Monitoring the AastraLink Status LEDRebooting the AastraLink Rebooting Using the Web UISelect Maintenance-Current Status Manual Reboot Procedure Rebooting Using the Reset Switch Hard RebootRestoring AastraLink Factory Default Settings What Happens if I Restore Factory Default Settings?Using the Reset Switch to Restore Factory Default Settings What To Do After Restoring Factory Default Settings Administrator IP Phone Registration Procedure Administrator IP Phone Registration Procedure Automatic Recovery Mode Reinstalling System Software Using Recovery ModeManual Recovery Mode Obtaining the IP Address of Your AastraLink Pro Using The AastraLink Recovery Mode UISelect Phone Status/AastraLink Info/Server Local IP Phone UIDirect Connection from AastraLink WAN port to your PC Reprogramming the CompactFlash Card AastraLink Recovery UI Vnx.dra Pub/temp/firmware/vnx.dra AastraLink Recovery Mode Menu AastraLink Recovery Mode Download Screens Reprogramming the Onboard Flash Set Upgrade Type to On-board flash Uploading the .abf File to the CompactFlash Using AastraLink System and Phone Log Files Page Appendix a Remote Office Configuration IP Phone Phone-Side Preparing To Deploy Remote User Phones Remote Office Configuration of the IP Phone Phone-Side Registering IP Phones At the Central Site ABC Enter the user password, then press Enter Connecting To The IP Phone Network From a Remote Office Connecting To The IP Phone Network From a Remote Office Enter Https port 51510 Backspace Dot .Cancel AbcDone Configuring Port Information Enter NAT IP 65.96.171.130 Backspace Dot .Cancel ABCDone Enter NAT RTP Port 51720 Backspace Cancel Done Select Cancel Reinstalling Aastra IP Phones at the Central SiteReinstalling Aastra IP Phones at the Central Site Introduction Remote Office Configuration AastraLink Pro Network Diagram for Remote Phone SetupDescription 65.96.171.130 UPnP Configuration Configuring the AastraLink Pro 160 for Remote Office SetupActive Protocol Internal Port External Port IP Address Office Router Port Mapping TableColumn Description Phone ConfigurationRemote Phone Installation Home Router Port Mapping TableAction Name Source Destination Protocol Deny Default LAN AastraLink Pro 160 Remote Office Configuration Install the Remote IP Phone Pre-Stage Phone Remote Device Page Index Index-2 Rebooting Page Page AastraLink Pro