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Aastra Telecom manual AastraLink Pro 160 Administrator Guide

Models: Pro 160

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AastraLink Pro 160 Administrator Guide

Support Information

Clicking <Send Debug Information> displays the following screen.

Note: The <Send Debug Information> button may include personally identifiable information, such as call logs and account details (passwords, etc.). However, the file attached to the email is encrypted to ensure that only Aastra support personnel have access to it.

Note: The AastraLink software requires you to enter an Aastra Case ID before sending any debug information. Contact Aastra Support prior to using this support feature.

The Send Debug Information screen allows the administrator to enter the name, daytime phone, and email of the person sending the report. An Aastra Case ID must also be specified. (Contact Aastra Support prior to sending the debug notification.)

5-20	41-001190-01 Rel. 1.1, Rev. 00

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Aastra Telecom manual AastraLink Pro 160 Administrator Guide

Contents

AastraLink Pro RevisionPage Introduction About This GuideOther Documentation Chapters in This Guide For Go toContents Chapter Configuring Aastra IP Phone Profiles Accessing the Configuration Menu Configuring System Settings Editing External Services Settings Send Test Email Chapter Maintaining the AastraLink Pro Chapter AastraLink FAQs Remote Office Configuration Page Overview 9143i, 9480i, 9480i CT SIP IP PhonesWhat Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? How Do I Set Up My AastraLink Network? RouterOptional Tasks Required TasksStep Action Refer To What Does the AastraLink Web UI Allow Me To Do? Phone Option Access From Access from Web UI Phone UICan I Still Use the Phone UI? Can I Still Use the Phone UI? Lifeline Phone AastraLink Pro 160 Emergency Call SupportEmergency Call Priority Emergency Call Support Important Notes Hardware Requirements AastraLink Pro 160 Hardware and SoftwareHardware Minimum requirements Front of AastraLink Pro Back of AastraLink ProUsers and Privileges Software RequirementsSoftware Minimum requirements Reference Documentation About this Chapter TopicsUsing Your Web Browser to Access the AastraLink Web UI Accessing the AastraLink Web UIStep Action AastraLink Web UI Login Menu Using Windows Explorer to Access the AastraLink Web UI My Network Places Window Administrator Menu Options AastraLink Administrator Main MenuAastraLink User Main Menu My Phone MenuFirst level menus Second levelAccessing the AastraLink Web UI Configurable Parameters Configuration/System/Date and Time ParametersMy Phone Home Voicemail DirectoryPreferences Home MenuMissed Calls and New Voicemails Call SettingsNumber Missed Calls New Voicemails Dial Message Step Action Select My Phone-HomeStep Action Configuring Call Forwarding All Busy No AnswerConfiguring Find-Me Follow-Me Extension AastraLink Web UI Place a check mark to select all items Sorting Arrows Call ListPlace a check mark to select An item Voicemail Menu Directory Menu Softkey Menu Administrator Phone Call Settings Applications Operator Keys Softkey Type Function Operator Day NightOperator On/Off DutyStep Action Select My Phone-Softkeys Call Settings Applications Operator Keys BLFSoftkeys for Expansion Modules Administrator Phone Preferences Menu My Profile Voicemail Change PasswordMy Profile Step Action Select My Phone-Preferences-My Profile Spanish FrenchVoicemail ToneStep Action Select My Phone-Preferences-Voicemail Email with Audio-AttachmentChange Password Step Action Select My Phone-Preferences-Change PasswordDefault Softkeys Menu User Phone UsersUser List Menu Groups MenuConfiguration System MenuNetwork Menu Dial Plan MenuVoIP Menu Auto-Attendant MenuCurrent Status Menu MaintenanceCall Records Menu Update Menu Backup & Restore MenuSupport Menu Page Configuring Aastra IP Phone Profiles TopicAastraLink Pro 160 Administrator Guide Accessing the Users Menu Managing IP Phone Users Adding User Profiles and Phones Add Users ScreenPassword ExtensionFirst Name Last nameOutgoing Line Phone TypeMAC Address SIP did NumberStep Action Select Users-User List Outgoing Line field 9143i 9480i 9480i CT 51i 53i 55i 57i 57i CTEditing User Profiles Edit Users ScreenUse the following procedure to edit a user profile Step Action Deleting User Profiles Delete Users ScreenClick here to select all user profiles Click Delete User Groups Configuring User GroupsDial Plan for User Groups Virtual Extension Numbers User Group with extension 5200 65 +Creating Rules for User Groups Parameter DescriptionRing Tone Patterns Call Criteria Bellcore TonesBellcore-dr2 Bellcore-dr3Bellcore-dr4 Bellcore-dr5Example of a User Group Step Action Select Users-Groups Click Add Group Adding a User Group300 or 74992 Email with Audio Attachment Pattern 1 TonePattern 3 Tone Pattern 4 ToneEditing a User Group Step Action Select Users-GroupsDeleting a User Group Click Delete Selected GroupsDefault Softkeys Users Menu Default Softkeys MenuUsing the Default Softkeys Menu User Phone Call Settings Applications Softkey Types User PhoneCall Settings Softkeys User Phone Softkey Type Function Label ValueRefer to the AastraLink IP Phone Stream to the pre-configured Application Softkeys User Phone Softkey Type FunctionTrigger Input or Relay Output on Editing a Default Softkey User Phone Adding a Default Softkey User PhoneStep Action Select Users-Default SoftKeys Deleting a Default Softkey User Phone Softkeys for Expansion Modules User Phone Restoring Default Softkeys Back to Factory Settings Click Reset to DefaultsConfiguring AastraLink Pro 160 System and Network Parameters AastraLink Pro 160 Administrator Guide Accessing the Configuration Menu AastraLink Web UI Configuration MenuConfiguring System Settings Specifying Regional SettingsConfiguration-System Settings menu Canada United States MexicoStep Action AastraLink Web UI Support English Support French Support Spanish Step Action Select Configuration-System-Set Date/Time Specifying the Date and TimeConfiguring the Music On Hold Option Configuring Push Button Trigger Input or Relay Output Step Action Select Configuration-System-Relay/Push Button Push Button has been pressed Configuring Visual Voicemail Settings Step Action Select Configuration-VoicemailConfiguring System Settings Configuring Network Settings Configuration-Network-Local Network menu shown belowEditing Local Network Settings Gateway Step Action Select Configuration-Network-Local NetworkDNS Server Step Action Editing Local Service Settings Configuration-Local Services menu shown belowRemote Office UPnPExternal Gateway IP Http Port StartHttp Port Range SIP Port StartSIP Port Range RTP Port StartSIP Registration Expiration RTP/RTCP Port CountConfiguring Remote Office Support Step Action Select Configuration-Network-Local Services Step Action Editing External Services Settings NTP AddressServer requires authentication Smtp Relay AddressSmtp Relay Port Smtp UsernameStep Action Select Users-Network-External Services Smtp PasswordSmtp Account Server Authentication Requirement Send Test EmailConfiguration-DialPlan menu shown below Configuring Dial Plan SettingsDial Plan Menu Local Dial Plan DialPlan Numbers Directory NumbersSpecifying Dial Plan Settings Step Action Select Configuration-Dial Plan-SettingsStar Codes Star Code DescriptionStep Action Configuring Overhead Paging Step Action Select Configuration-Dial PlanOverhead Paging Jack Green Port Back of AastraLink ProConfiguring an Emergency Dial Plan Emergency Number DescriptionConfiguring Barred Numbers Delete Selected Emergency NumbersStep Action Select Configuration-Dial Plan-Barred Numbers Adding a Barred NumberDeleting a Barred Number Click Delete Selected Barred NumbersConfiguring Incoming Private Lines Configuring Private LinesStep Action Select Configuration-Dial Plan-Private Lines Configuring Outgoing Private Lines Configuring Abbreviations Abbreviations MenuExamples of Abbreviated Number Configurations ExampleExample Configuring Abbreviated Numbers Editing Abbreviated Numbers Step Action Select Configuration-Dial Plan-AbbreviationsEdit the Abbreviation, Number, and Description as required Deleting Abbreviated Numbers Configuring VoIP Settings Configuration-VoIP menu shown belowSIP Trunking Incoming SIP trunk callsPrefix digit + access digit + directory number Outgoing SIP trunk callsLocal Registrar ServerAuthorization Name Registrar PortUsername Caller IDStep Action Select Configuration-VoIP-SIP Trunking Adding a SIP TrunkClearing a SIP Trunk Configuration Clearing a SIP TrunkAastraLink Web UI SIP Direct Inward Dialing did Adding a SIP did Step Action Select Configuration-VoIP-SIP DIDsDeleting a SIP did Deleting All SIP DIDs Prefix digit + access digit + extension AastraLink TrunkingConfiguration Parameters Configuration GuidelinesHostname PortAastraLink Trunking Example AastraLink Pro IP address Access DigitTrunk User Name Boston AastraLink Pro 8shows the Atlanta /Boston, and Atlanta /Chicago trunks Atlanta to Boston Atlanta to ChicagoTrunks Between Boston/Atlanta and Boston/Chicago Boston to Atlanta Boston to Chicago10. Trunks Between Chicago/Atlanta and Chicago/Boston Chicago to Atlanta Chicago to BostonStep Action Select Configuration-VoIP-AastraLink Trunks Configuring Auto-Attendant 11. Auto-Attendant Menu with No User GroupsUser Group Enabled User Group Disabled How Auto-Attendant WorksSettings for the Auto-Attendant Settings Schedule HolidaysConfiguring Settings for the Auto-Attendant Step Action Select Configuration-Auto-Attendant-SettingsDisabled Last Name default First Name Click on Record Custom for the Open Hours Greeting fieldClick on Browse for the Upload Open Greeting field Click on Record Custom for the Closed Hours Greeting fieldClick on Browse for the Upload Closed Greeting field Click on Record Custom for the Custom Menu fieldClick on Record Custom for the Custom Key Message field Click on Browse for the Upload Key Message fieldClick on Record Custom for the Language Greeting field Click on Browse for the Upload Language Greeting fieldSchedule for the Auto-Attendant 13. Auto-Attendant Schedule days14. Auto-Attendant Schedule times Configuring Auto-Attendant Step Action Select Configuration-Auto-Attendant-Schedule Holidays for the Auto-Attendant 15. Auto-Attendant HolidaysStep Action Select Configuration-Auto-Attendant-Holidays Adding a Holiday to the Auto-AttendantDeleting a Holiday from the Auto-Attendant Custom Recordings Use the following procedure to specify a custom recording Configuring Audio Settings Tuning Wizard 17. Regional Settings MenuUsing the AastraLink Audio Tuning Wizard Line Boost Connection TypeNumber to Dial Important Notes Page Maintaining the AastraLink Pro About this Chapter Accessing the Maintenance Menu AastraLink Pro 160 Web UI Maintenance MenuMaintenance-Current Status menu Figure Viewing the Current System StatusManaging Call Detail Records CDR reports Call Records MenuSorting CDR Columns Sorting ArrowsColumn Sort Process Viewing Call Detail Records Step Action Select Maintenance-Call RecordsDownloading CDR Reports Performing AastraLink Backup and Restore Tasks Backup and Restore MenuBackup and Restore Guidelines Step Action Select Maintenance-Backup & Restore Backing Up AastraLink System SoftwareAastraLink Web UI Update Menu Maintenance-Update menu FigureUpdating AastraLink System Software Automatic Updates Step Action Select Maintenance-Update-Automatic UpdateStep Action Manual Updates Step Action Select Maintenance-Update-Manual UpdateImportant Notes System Rebooting Message AastraLink Status Display Support Information Send Email to Aastra Support with Debug ReportsAastraLink Pro 160 Administrator Guide Support Information View Frequently Asked Question FAQs Send General Email to Aastra SupportContact Aastra Technical Support Download product documentationChapter AastraLink FAQs How Does IP Phone Auto-Configuration Work? How Does Network Addressing Work?Can I Access My IP Phone Network From a Remote Office? Do I Ever Need to Re-Register IP Phones?How Do I Assign An IP Phone To a Different User? What Are Softkeys and How Do They Work?What Are Softkeys and How Do They Work? Model 536M What are Expansion Modules?Model 560M What Are Softkeys and How Do They Work? AastraLink Pro IP Address Select AastraLink Info, then press ShowWhy Does The Web UI Occasionally Time-out? Why Do My IP Phone Screens Look Different?How Do I Maximize System Performance? Does This Guide Describe How To Operate My IP Phone? Chapter Troubleshooting Solutions About this Chapter Monitoring the AastraLink Status LED LED Color MeaningRebooting Using the Web UI Rebooting the AastraLinkSelect Maintenance-Current Status Rebooting Using the Reset Switch Hard Reboot Manual Reboot ProcedureWhat Happens if I Restore Factory Default Settings? Restoring AastraLink Factory Default SettingsUsing the Reset Switch to Restore Factory Default Settings What To Do After Restoring Factory Default Settings Administrator IP Phone Registration Procedure Administrator IP Phone Registration Procedure Reinstalling System Software Using Recovery Mode Automatic Recovery ModeManual Recovery Mode Using The AastraLink Recovery Mode UI Obtaining the IP Address of Your AastraLink ProPhone UI Select Phone Status/AastraLink Info/Server Local IPDirect Connection from AastraLink WAN port to your PC Reprogramming the CompactFlash Card AastraLink Recovery UI Vnx.dra Pub/temp/firmware/vnx.dra AastraLink Recovery Mode Menu AastraLink Recovery Mode Download Screens Reprogramming the Onboard Flash Set Upgrade Type to On-board flash Uploading the .abf File to the CompactFlash Using AastraLink System and Phone Log Files Page Appendix a Remote Office Configuration IP Phone Phone-Side Preparing To Deploy Remote User Phones Remote Office Configuration of the IP Phone Phone-Side Registering IP Phones At the Central Site ABC Enter the user password, then press Enter Connecting To The IP Phone Network From a Remote Office Connecting To The IP Phone Network From a Remote Office Enter Https port 51510 Backspace Dot .Cancel AbcDone Configuring Port Information Enter NAT IP 65.96.171.130 Backspace Dot .Cancel ABCDone Enter NAT RTP Port 51720 Backspace Cancel Done Reinstalling Aastra IP Phones at the Central Site Select CancelReinstalling Aastra IP Phones at the Central Site Introduction Network Diagram for Remote Phone Setup Remote Office Configuration AastraLink ProDescription 65.96.171.130 Configuring the AastraLink Pro 160 for Remote Office Setup UPnP ConfigurationOffice Router Port Mapping Table Active Protocol Internal Port External Port IP AddressPhone Configuration Column DescriptionHome Router Port Mapping Table Remote Phone InstallationAction Name Source Destination Protocol Deny Default LAN AastraLink Pro 160 Remote Office Configuration Install the Remote IP Phone Pre-Stage Phone Remote Device Page Index Index-2 Rebooting Page Page AastraLink Pro